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Process Improvement using Six Sigma


  • The module aims to enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders. In particular it focuses on the reduction of waste, variability and associated costs through Six Sigma approaches.


Upon successful completion participants will be able to:

  • Synthesising the fundamental concepts of variability and waste reduction and critiquing approaches to improvement.
  • Critical analysis of business process performance and the impact of waste and variability.
  • Applying a structured improvement process and appropriate methodologies and tools.
  • Recognising and evaluating the financial and business implications of options and actions.
  • Recognising and managing the human aspects of process improvement.
  • Planning and managing change projects to deliver company policy and strategy.


  • Linking improvement activities to customer satisfaction and company policy and strategy.
  • The importance of customer-focused, process-oriented improvement approaches.
  • Six Sigma Define, Measure, Analyse, Improve, Control methodology and associated tools.
  • The significance for business performance of waste and variability in processes.
  • Supplier-Input-Process-Output-Customer analysis to establish key contributors to process performance.
  • Waste analysis and reduction techniques including the seven wastes, quality costs and cause and value adding analysis.
  • Variability reduction techniques such as SPC and Taguchi Methods.
  • Measurement of process performance.
  • Measurement systems capability.
  • Human aspects of improvement activities.
  • Setting-up, running and evaluating improvement projects.


30% in-module group work & presentation (2 x 15%), 70% written assignment (coursework).


2 weeks; including 15 hours of lectures and 25 hours of seminars.

This is a course module on MSc Management for Business Excellence.

Please note: the details of this module are correct for the current year of study and may be subject to change for future years.