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Quality Management and Techniques


Critical to successful organisations and the achievement of continued high standards of operation is the ability of managers to introduce successful change that yields benefits. In recent years most companies have, with varying degrees of success, introduced new initiatives in areas such as Total Quality Management, Lean Thinking, Continuous Improvement and Business Process Re-Engineering (BPR).

Whatever the approach and however big or small the desired change, successful and outstanding results are only achieved when managers have a clear understanding of how individuals are motivated and how groups of people work as a team and react to one another. This module focuses on this fundamental understanding of change and also the skills and behaviours necessary to lead strategic change, cultural change and specific change initiatives.

Objectives: On completion, the participant will be:

  1. Discussing the implications of philosophies such as zero defects and continuous improvement.
  2. Outlining the company-wide accountabilities and systems necessary to achieve the required quality.
  3. Using and assessing company improvement techniques.
  4. Discussing the importance of safety, reliability and product liability matters.


  1. Management for Quality.
  2. Motivation and Employee Involvement.
  3. Economics of Quality.
  4. Product Safety.
  5. Design for Quality.
  6. Variability in Processes.
  7. Product Liability.
  8. Quality Systems, Planning and Auditing.
  9. Failure Modes, Effects and Criticality Analysis.
  10. Quality Function Deployment.