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Quality, Reliability and Maintenance


This module aims To develop the skills and knowledge to be able to apply Quality, Reliability and Maintenance concepts, techniques and philosophies to:
– increases customer satisfaction
– reduces cycle time and costs
– eliminate errors and rework
– improve profitability and competitiveness


Upon successful completion participans will be able to:

  • Critique current and past Quality Management philosophies such as Deming, Six Sigma, European Foundation for Quality Management (EFQM), Total Quality Management (TQM) and ISO9000 Quality Management Standard.
  • Discover how the application of reliability tools and testing including Fault Tree Analysis (FTA), Failure Modes and Effects Analysis (FMEA), Accelerated Life testing (ALT), Environmental Stress Screening (ESS) and Reliability Block Diagrams (RBD) improves product Quality and Reliability.
  • Develop a conceptual understanding of maintenance philosophies including Reliability Centred Maintenance (RCM), Total Productive Maintenance (TPM) and Condition based Monitoring (CBM)
  • Interpret how the effect of faults during the product life affect Quality and Reliability of a product and investigate the link to developing systematic maintenance strategies.
  • Discover how the application of Quality tools such as Statistical Process Control (SPC) and root cause analysis can improve product and/or service quality
  • Evaluate how tools such as Quality Function Deployment (QFD), FMEA and FTA are applied to design for quality, reliability and maintenance.


  • Introduction to Quality, Reliability, and Maintenance concepts
  • Comparison of Quality Management philosophies (in-module assignment)
  • Application of Quality Tools – SPC and Root Cause Analysis
  • Application of Reliability and Maintenance tools - FMEA, FTA, RBD
  • Reliability Testing approaches – ALT, HALT, ESS, HASS
  • Measuring quality and reliability using process capability and MTBF
  • Maintenance Methods and applications
  • Application of QFD
  • Design for Six Sigma concepts


Words 4000 words (70% weighting) plus in-module exercise assessment (20% weighting) and reflective writing on module learning outcomes (10% weighting)


One week, 16 hours lectures/seminars, 15 hours practical class/workshops

Please note: the details of this module are correct for the current year of study and may be subject to change for future years.