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Associate Professor


University of Warwick
T:   024 7652 4181
W:   WMG Education

Research Interests

Design Management, Service, Value creation and measurement


Mairi Macintyre is Principal Teaching Fellow at WMG with a focus on Service Systems, Design and Development Management.

Mairi is the course director for the MSc course Service Management and Design. She has also been responsible for leading a joint team including the universities of Warwick, Cardiff, Cranfield, Bristol and Bath to develop Master's level courses from emergent service science research.

Mairi has also led a number of funded projects supported by the Knowledge Transfer Partnership of the Technology Strategy Board. Her interest in combining rigour with relevance has enabled her to repeatedly gain and sustain industry and public sector engagement in research projects. She has worked collaboratively with the UK Lean Aerospace Initiative and aerospace companies to develop and deliver lean insights and practice. Mairi was Principal Investigator of the majorEPSRC-funded project 'Agility in Self Care', investigating the management of complex systems.

Mairi was lead co-editor of the Springer 2011 book 'Service Design and Delivery' which explores strategies used in the design and management of services across various sectors. Her work on lean implementation in the NHS has been published in the British Medical Journal.

Research Projects

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