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6: Pastoral care and welfare

Departmental Support

If you are unsure about something, it is always best to talk to someone about it. There are a host of different people available to have such a conversation with, depending on your situation and who you feel comfortable talking to in the first instance.

Personal Tutor system

You will be assigned a Personal Tutor in October, to whom you can talk about any matters, academic or personal, on which you need guidance or advice. There are designated personal tutor weeks throughout the academic year for all students. In these weeks, you should have a meeting with your personal tutor, as a means of receiving feedback on your academic and personal progress and to take this opportunity to ask your Personal Tutor any questions or discuss any concerns you might have. Personal Tutor weeks have been fixed for Monday 8 October — Friday 12 October 2018 (week 2) and Monday 18 — Friday 22 February 2019 (week 21).

However, if you have questions or concerns at other points throughout the year that you would like to see someone about, your personal tutor is still there to discuss them. You are NOT restricted to seeing your Personal Tutor only during personal tutor weeks. Every member of staff has Advice and Feedback hours, so in any week during term time you can use those hours to speak with your Personal Tutor. Please note that academic staff might not be available in person during vacation and office hours only apply in term time.

Your Personal Tutor is there to help you when things are not going as well as you would like. Perhaps you have concerns about your academic work or personal development for instance? However, your personal tutor is also there to talk with you when things are going well. You might like to arrange an appointment with your personal tutor to discuss some of the following:

• How to prioritise your module work

• Concerns about application forms for jobs

• Gaining feedback on your personal development, such as skills that you should develop

• Changing modules

• Your non-academic achievements to help your tutor write your reference

• Advice on further study.

By discussing your personal and academic development, as well as your future career plans, your personal tutor will be in a much better position to write you a reference.

Director of Academic and Pastoral Support

If you have a concern or problem that is perhaps more serious, it is a good idea to go straight to the Director of Academic and Pastoral Support for MSc Students. You can, of course, discuss any problems with your Personal Tutor, but they may feel that because of the nature of your concern, the Director of Academic and Pastoral Support for MSc Students is in a better position to offer advice. As such, your Personal Tutor may refer you to the Director of Academic and Pastoral Support.

They will be able to offer help and advice or point you in the direction of other people and services within the University. They will respect any confidences (subject to University guidelines on confidentiality). Things you may need to discuss include:

• Illness that is affecting or might affect your coursework, tests or exams

• Family or personal circumstances that are affecting or might affect your coursework, tests or exams

• Problems with managing your workload, which is starting to cause you anxiety.

Postgraduate Office

The Postgraduate Office is a key resource within the Department and is located in room S0.89. If you have questions about your timetable, queries about Departmental procedures, or wish to submit a claim for mitigating circumstances, you should go to the Postgraduate Office in the first instance.

Director of Graduate Studies (Taught Degrees)

Dr Jennifer Smith has Advice and Feedback hours throughout the term and can help with academic concerns relating to your course.

University Support

There is a comprehensive network of support and welfare services available to you to support you in times of difficulty. There is often more than one service which may be able to help, and services work together to ensure that any problems are dealt with swiftly and effectively. Wellbeing Support Services acts as a hub for all the different support services. You can visit them if you have a problem, query or difficulty, but aren’t quite sure who can help. Student Support will help where they can and refer on to more specialised services where relevant.

Tel: 024 765 75570


Wellbeing Support Services and Dean of Students' Office

The Director of Wellbeing and Safeguarding, the Dean of Students and colleagues in Student Support work closely together to help you in times of need. If you need help during your time at Warwick, it is likely that one of them will be able to help.

The Dean of Students and the Faculty Senior Tutors are able to help with serious academic issues, and the Director of Student Support can help with non-academic issues. The Dean of Students is also responsible for developing the personal tutor system and for liaising with and coordinating student welfare functions. The Dean of Students has no disciplinary functions. The Dean of Students' Office website explains in more detail when it would be appropriate to contact the office.

The University Counselling Service

The University Counselling Service provides an opportunity for all students at any level and at any time of study at the University of Warwick to access professional therapeutic counselling so that they may better develop and fulfil their personal, academic and professional potential. There are a wide variety of services, including individual counselling, group sessions, workshops and email counselling.

t: +44 (0)24 7652 3761 or internal extension 23761


The University Mental Health Coordinators

The Mental Health Coordinators are available to provide students with mental health difficulties with advice, information and support as needed to facilitate academic work and participation in University life. All communication is confidential and informal. Students are encouraged to disclose their mental health issues either at enrolment or at any time afterwards so that they can actively take part in how best to manage any difficulties that may arise.

t: +44 (0)24 7615 0226 or internal extension 50226


Disability Services

Disability Services encourages existing students and applicants to declare any disability or learning difference and contact us in advance to discuss their support requirements to enable us to make reasonable adjustments for the duration of their studies. Please note that students with mental health difficulties or disabilities are signposted to and supported by the Mental Health and Wellbeing team and the Counselling Service at the University that are also part of Wellbeing Support Services. The University of Warwick and Wellbeing Support Services as a whole are committed to equality, diversity and to promoting an inclusive teaching and learning environment for all.

t: +44 (0)24 7615 0641 or internal extension 50641


Postgraduate Mentoring

PG Mentoring has been created to give you the opportunity to get pastoral support and advice from trained PG Mentors. Our mentors range from Masters’ students to Early Career Researchers who have a wealth of postgraduate and Warwick experience. This online platform is accessible to all Warwick postgraduate students, allowing you to be part of our community no matter where or how you are studying.

The Students' Union Advice and Welfare Service

The Students’ Union Advice Centre is an independent Warwick Students’ Union-run service for all students. It offers free, confidential, non-judgemental advice and support on a whole range of issues.

You can contact the Advice Centre if you have academic problems and difficulties with, for example, exams; change of course; academic appeals and complaints; have a housing problem with their accommodation, on or off campus; have immigration problems such as entry clearance, family members and working in the UK; have money or legal difficulties; or are simply not sure who to talk to or where to get help.

The Advice Centre is on the second floor of SU HQ (open Monday to Friday, 9am-3pm). It will see students usually by appointment or can be reached by telephone on 024 765 72824 or email:

The Residential Life Team

All students who have accommodation on campus are provided with a network of support staff called the Residential Life Team. The Residential Life Team work and live alongside students within the Halls of Residences and are a key part of the University’s welfare and support network. They also have responsibility for enforcing discipline on the rare occasions it is required.

t: +44 (0)24 7657 5570 or internal extension 75570


The Chaplaincy

The Chaplaincy provides pastoral and spiritual care to all members of the University community, of all faiths and none. They provide a space for worship and quiet reflection and the leadership of religious worship. The Chaplaincy is home to the Anglican, Roman Catholic, Free Church, Islamic and Jewish chaplains, who are always glad to meet students socially and pastorally. The University also has a dedicated Islamic Prayer Hall immediately adjacent to the Chaplaincy building.

t: +44 (0)24 7652 3519 or internal extension 23519


The Health Centre

Students resident on campus and in some local areas should register with the University Health Centre. You must be registered in order to use the Health Centre, although the Centre may be able to assist non-registered people in emergencies.

The Health Centre provides primary health-care GP services to registered patients; two medical practices with both male and female doctors; nurse practitioners and Practice Nurses; sexual health clinics; travel clinics and immunisation facilities; and physiotherapy sessions. You should visit the Health Centre if you require a consultation with a doctor or nurse, an emergency appointment, emergency contraception, vaccinations or advice on vaccinations, and sickness certification.

If you are living off-campus, and are not able to register with the health centre, you can locate your nearest GP by visiting:

The University Health Centre is located on Health Centre Road and can be contacted by telephone on 024 765 24888

The Student Funding Team

The Student Funding team offers advice and guidance on all aspects of financial support.

t: +44 (0)24 7615 0096 or internal extension 50096


International Student Office

The International Student Office supports all EU and international students during their studies at Warwick and is able to assist with immigration advice (a free and confidential service advising on issues including visa extensions, dependant visas, working in the UK during or after study, travel visas, etc.); practical support (bringing family to the UK, Police registration, providing letters to prove student status for visa purposes, banking); and the International Student Experience (Welcome to Warwick programme and a programme of ongoing induction events, social events and trips for international students and their families, and the opportunity to take part in a HOST visit).

Immigration Advice for Students

Advice on immigration can only be obtained via authorised staff who are deemed to meet the Immigration Services Commissioner’s Code of Standard and Guidance. You should be directed to the Immigration Team within the International Student Office ( or the Students’ Union Advice Centre ( in the first instance for immigration advice. It is also worth noting that changes in your enrolment status, for instance, temporary withdrawal, can have implications for you ability to hold a visa to remain in the UK and you may wish to seek advice accordingly.

The Immigration Service is located on the first floor of University House Building (open Monday to Thursday, 9am-5pm, Friday 9am-4pm) and can be contacted by telephone on 024 765 23706 or via:

The University Security Team

The Security Team exists to support the University’s overall aims by ensuring as far as possible, a safe, secure and friendly environment for students, staff and visitors, free from injury, personal threat, damage and theft.

Emergency: +44 (0)24 7652 2222 or internal extension 22222

t: +44 (0)24 7652 2083 or internal extension 22083


University Children’s Services

Children of Warwick staff and students are eligible to attend the University Nursery. The Nursery is located on Lakeside, opposite the Scarman House Conference Centre, on Scarman Road and can be contacted by telephone on 024 765 23389 or email:

In recent years, holiday schemes and summer schemes have also been made available by Children's Services.