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6: Pastoral care and welfare

Departmental Support

If you are unsure about something, it is always best to talk to someone about it. There are a host of different people available to have such a conversation with, depending on your situation and who you feel comfortable talking to in the first instance.

Personal Tutor system

You will be assigned a Personal Tutor in September, to whom you can talk about any matters, academic or personal, on which you need guidance or advice. There are designated personal tutor weeks throughout the academic year for all students. In these weeks, you should have a meeting with your personal tutor, as a means of receiving feedback on your academic and personal progress and to take this opportunity to ask your Personal Tutor any questions or discuss any concerns you might have. Personal Tutor weeks have been fixed for Monday 4 October — Friday 8 October 2021 (week 1) and Monday 21 — Friday 25 February 2022 (week 21).

However, if you have questions or concerns at other points throughout the year that you would like to see someone about, your personal tutor is still there to discuss them. You are NOT restricted to seeing your Personal Tutor only during personal tutor weeks. Every member of staff has Advice and Feedback hours, so in any week during term time you can use those hours to speak with your Personal Tutor. Please note that academic staff might not be available in person during vacation and office hours only apply in term time.

Your Personal Tutor is there to help you when things are not going as well as you would like, for example you have concerns about your academic work or personal development. However, your personal tutor is also there to talk with you when things are going well. You might like to arrange an appointment with your personal tutor to discuss some of the following:

• How to prioritise your module work

• Concerns about application forms for jobs

• Gaining feedback on your personal development, such as skills that you should develop

• Changing modules

• Your non-academic achievements to help your tutor write your reference

• Advice on further study.

By discussing your personal and academic development, as well as your future career plans, your personal tutor will be in a much better position to write you a reference.

Please note that you have the right to request a different Personal Tutor, without giving a reason for your request, and you should contact the Postgraduate Office if you would like to do this.

Senior Tutor

If you have a concern or problem that is perhaps more serious, it is a good idea to go straight to the Senior Tutor for MSc Students. You can, of course, discuss any problems with your Personal Tutor, but they may feel that because of the nature of your concern, the Senior Tutor for MSc Students is in a better position to offer advice. As such, your Personal Tutor may refer you to the Senior Tutor.

They will be able to offer help and advice or point you in the direction of other people and services within the University. They will respect any confidences (subject to University guidelines on confidentiality). Things you may need to discuss include:

• Illness that is affecting or might affect your coursework, tests or exams

• Family or personal circumstances that are affecting or might affect your coursework, tests or exams

• Problems with managing your workload, which is starting to cause you anxiety.

Details of the Senior Tutor's wellbeing drop-in sessions in can be found here.

Director of Graduate Studies (Taught Degrees)

Dr Lory Barile has Advice and Feedback hours throughout the term and can help with academic concerns relating to your course.

Postgraduate Office

The Postgraduate Office is a key resource within the Department and if you have questions about your timetable, assessment, exams, or queries about Departmental procedures, you should contact our team at economics.pgoffice@warwick.ac.uk in the first instance.

University Support

There is a comprehensive network of support and welfare services available to you to support you in times of difficulty. There is often more than one service which may be able to help, and services work together to ensure that any problems are dealt with swiftly and effectively.

Wellbeing Support

Wellbeing Support offers an access point to all Wellbeing services – following a short consultation, we will refer you to the most appropriate Wellbeing colleagues for support.

In addition, the Wellbeing Support team offers advice and support appointments on a wide range of issues. Whether you are an undergraduate or a postgraduate; home or international – if there is something troubling you, or hindering you from focusing on your studies, please come and talk to us.

The issues may be:

  • practical - for example, difficulties with accommodation
  • emotional - family difficulties, homesickness, support through a disciplinary process
  • wellbeing-related - concerns about your wellbeing and how you can better manage it, or that of another member of the University community
  • safety-related - concerns about security, harassment or crime

Wellbeing Services is located on the ground floor of Senate House. To access services, submit an enquiry through the Wellbeing Portal.

Counselling and Psychology Interventions Team

The Counselling and Psychology Interventions Team makes up part of the network of support for all students at any level of study. The team offers students opportunities to access professional support to help them better develop and fulfil their personal, academic and professional potential. There are a wide variety of services, including individual counselling, group sessions, workshops and email counselling.

The Counselling and Psychology Interventions Team is located on the ground floor in Senate House. To access our services, submit an enquiry through the Wellbeing Portal.

Disability Services

The University offers a wide range of support services to students with disabilities and encourages a positive climate of disclosure. Students with disabilities can seek advice and support through the Disability Services team in Wellbeing Support Services.

University Dean of Students

The University Dean of Students works closely with Faculty Senior Tutors to assist students and to promote and develop the academic support of students, individually and collectively.

The Dean of Students and the Faculty Senior Tutors are experienced members of academic staff whom students can turn to in confidence for support regarding difficulties with their studies, which they have been unable to resolve with departmental Personal and Senior Tutors. The Dean of Students also has overall responsibility for developing the personal tutor system, but no disciplinary function. The Dean of Students' Office website explains in more detail when it would be appropriate to contact the office.

The Residential Life Team

All students who have accommodation on campus have access to the Residential Life Team support network. The Residential Life Team works and lives alongside students within the Halls of Residence.

Resident Tutors are there to help with a wide range of matters including personal or family problems, feeling lonely or homesick, problems with accommodation, and when students are not sure where to get help or who to talk to. Resident Tutors in students’ accommodation are their primary point of contact. If unavailable, students are advised to contact the Residential Life Team.

Student Opportunity: International Students

Student Opportunity provides support information for international students during their studies at Warwick and is able to assist with immigration advice (a free and confidential service advising on issues including visa extensions, dependant visas, working in the UK during or after study, travel visas, etc.); practical support (bringing family to the UK, Police registration, providing letters to prove student status for visa purposes, banking); and the International Student Experience (Welcome to Warwick programme and a programme of ongoing induction events, social events and trips for international students and their families, and the opportunity to take part in a HOST visit).

Immigration Advice for Students

Advice on immigration can only be obtained via authorised staff who are deemed to meet the Immigration Services Commissioner’s Code of Standard and Guidance. You should be directed to the Immigration Service Team within the International Student Office (immigrationservice@warwick.ac.uk) or the Students’ Union Advice Centre (advice@warwicksu.com) in the first instance for immigration advice. It is also worth noting that changes in your enrolment status, for instance, temporary withdrawal, can have implications for your ability to hold a visa to remain in the UK and you may wish to seek advice accordingly.

The Health Centre

Students resident on campus and in some local areas should register with the University Health Centre. You must be registered in order to use the Health Centre, although the Centre may be able to assist non-registered people in emergencies.

The Health Centre provides primary health-care GP services to registered patients; two medical practices with both male and female doctors; nurse practitioners and Practice Nurses; sexual health clinics; travel clinics and immunisation facilities; and physiotherapy sessions. You should visit the Health Centre if you require a consultation with a doctor or nurse, an emergency appointment, emergency contraception, vaccinations or advice on vaccinations, and sickness certification.

If you are living off-campus and are not able to register with the health centre, you can locate your nearest GP by visiting: www.nhs.uk.

The University Health Centre is located on Health Centre Road and can be contacted by telephone on 024 765 24888

The Chaplaincy

The Chaplaincy is a place of hospitality, safety, care and encounter. We’re here for absolutely anyone, of all faiths and none, who would appreciate the different pace of our space and the support of our Chaplains.

If you need space to reflect in the midst of a busy academic life, you can find it here. If you have a particular faith and religion, we are able to help you meet with people who share your beliefs and can help make University a time of growth for you. In addition to a large central space used by all faith groups, we have a Christian Chapel, Islamic Prayer Halls and a Jewish meeting room with Kosha kitchens on Central Campus, plus Multi Faith Prayer Rooms on Westwood and Gibbet Hill Campuses.

t: +44 (0)24 7652 3519 or internal extension 23519

e: chaplaincy@warwick.ac.uk

The Students' Union and Advice Centre

Warwick Students’ Union (SU) is a democratically run, student-led charity and a separate organisation from the University of Warwick. Upon enrolling at Warwick, every student automatically becomes a member of the SU and has access to the range of services they provide, including democracy, academic representation, student activities, welfare and entertainment. There are many different ways for students to get involved at the SU, which can support and enhance their experience whilst at Warwick.

The Students’ Union Advice Centre provides free, independent, non-judgmental, impartial and confidential advice to Warwick students. It offers the service to all Students’ Union members irrespective of race, gender, sexual orientation, age, disability or religious belief. The Advice Centre acts on behalf of and in the interests of our clients independently of the University and other agencies.

Some of the main areas of advice provided by the Advice Centre are:

  • Academic advice: appeals, complaints, change of course and problems, temporary or permanent withdrawal, any University Committee proceedings (continuation of registration, cheating or plagiarism, fitness to practice, fitness to attend, fees and other monies owed to the University)
  • Housing advice: campus accommodation, university and private housing, landlord and tenant disputes, tenants’ rights, repairs and deposits.
  • Disciplinary advice: If you are involved in any incident that is investigated under the Disciplinary Regulations, contact the Advice Centre to get advice as early on in the process as possible.
  • Personal advice: Health, sexuality, harassment
  • Consumer advice: faulty goods, utility bills, mobile phone and computer problems.
  • Employment advice: tax and national insurance, non-payment of wages, terms and conditions of employment.

This is not an exhaustive list of what the Advice Centre does, so if you are unsure where to get help or advice contact them and they will either be able to help you or signpost you to someone who can help you. In the first instance, please email advice@warwicksu.com or use the Advice Centre’s online enquiry form.

Postgraduate Mentoring

PG Mentoring has been created to give you the opportunity to get pastoral support and advice from trained PG Mentors. Our mentors range from Masters’ students to Early Career Researchers who have a wealth of postgraduate and Warwick experience. This online platform is accessible to all Warwick postgraduate students, allowing you to be part of our community no matter where or how you are studying.

Student Funding

The Student Funding team offers advice and guidance on all aspects of financial support. This includes government grants and loans, and scholarships and bursaries provided directly by the University. The team can provide budgeting advice to help make students’ money go further and also administers University hardship funds.

You should contact Student Funding if you want to know what financial support you may be entitled to; want to know more about the scholarships and bursaries; are having difficulty paying for day-to-day living expenses; or have additional financial needs because you care for a child or have a disability.

The Student Funding team is currently working remotely but can be contacted through their web page.


Campus Security

The Campus Security team works 24 hours a day, 7 days a week, 365 days a year to support the University community by ensuring there is a safe, secure and friendly environment for students, staff and visitors. If you have any queries about security on campus, you can email: campussecurity@warwick.ac.uk. You can also phone the Campus Security team on 024 765 22083. In an emergency on campus, phone 024 765 22222 and in an emergency off-campus phone 999, which will take you through to external emergency services.

Students should always call Campus Security for emergency response requirements, i.e. first aid/ambulance/fire, safety and security issues on and off campus, mental health aid, pastoral care, facility support, outdoor event applications and entertainment support including external speaker events. The Campus Security contact phone numbers can be found on the back of student and staff ID cards.

University Children’s Services

The University nursery based on campus provides wrap-around care for children of staff and students, who are aged between three months and five years. Further details can be found on the Nursery web page. The Nursery is located on Lakeside, opposite the Scarman House Conference Centre, on Scarman Road and can be contacted by telephone on 024 765 23389 or email: nurseryenquiries@warwick.ac.uk

The University also provides a Nursing Room facility to mothers returning from maternity leave, who may wish to express milk or breastfeed privately. This facility is open to staff, students and visitors to the University and is located in room S1.49, Faculty Hub, first floor, Social Sciences Building. The room can be booked directly using the calendar.

In recent years, holiday schemes and summer schemes have also been made available by Children's Services.