Skip to main content Skip to navigation

Moodle FAQs


Moodle is a Virtual Learning Environment (VLE); a web platform designed specifically to support the delivery of teaching and learning materials and activities. Moodle provides a simple, easy-to-use set of tools for creating consistent web pages for every module within a course or department, and to use those web pages to deliver information and learning activities.

  • Supports fully on-line courses or blended learning approaches to augment face-to-face courses.
  • Collects learning resources and activities into one location.
  • Provides a number of activities including forums, wikis, quizzes, surveys, chat and peer-to-peer activities.
  • Tools to support development of high quality and pedagogically valuable courses.
  • Provides fully featured assignment management tools including support for Turnitin plagiarism detection, off-line grading, group assignments and anonymous marking.
  • University modules appear in Moodle with students automatically enrolled.
If you are a current member of staff or enrolled student, go to and log in using your University username and password.
Moodle is available to be accessed and used by all staff and students. Students can access learning materials, assignments and activities made available by staff and tutors.
Moodle modules are generated directly from the module data in SITS. If a module exists and is being taught a module space will be created.
Course/module leaders are automatically enrolled with the course leader role on the Moodle module space. The course leader can then manually enroll any additional teaching staff
Students are automatically enrolled on to the Moodle module spaces based on the modules listed in their SITS student record.

What browser should I use?

Recommended minimum browser: Google Chrome 30.0, Mozilla Firefox 25.0, Safari 6, Microsoft Internet Explorer 9 (IE 10 required for drag and drop of files from outside the browser into Moodle).

IE8 and Safari 5 are no longer fully supported. They should still work but they are not tested regularly and there might be some problems. Like most of the world's Web sites and browser producers, we encourage you to keep your browsers current to improve security and functionality. (For example see what Google is doing.)

IE6 and IE7 are not recommended for Moodle at all. You will encounter difficulties trying to use those old browsers in today's Internet.

Mark Scale for Undergraduate Modules

From Autumn 2017/18 the University updated the mark scale for undergraduate modules. Find out more on the Teaching Quality website. As a result, it has been necessary to update Moodle to match.

Grade Letters - The site-wide default letters will be updated on Friday 2nd March 2018 to match the 20 point marking scale. As a result, marks already entered in to the Moodle Gradebook that use the site-wide default letters as the 'Grade display type', currently the 17 marking point scale, will change to match the 20 point marking scale. For example, a score of 86% is a 'High 1st' according to the 17 point marking scale, whereas, a score of 86% is an 'Upper Mid 1st' in the 20 point marking scale. The student will see 'Upper Mid 1st' displayed in the Gradebook.

The underlying % marks will not be effected. Grade Letters set to 'Override site defaults' will be unaffected.

How do I know whether the default site-wide letters are in use?

In a Moodle module, enter the Gradebook by clicking on Grades in left-hand menu. From the dropdown select View under Letters. Click Edit Grade letters. If Override site defaults is ticked, you are not using the default site-wide grade letters.

Below is a screenshot of the Moodle Gradebook a member of staff sees when letters have been used.

Staff view of the Gradebook

Find out more about Moodle Grade Letters here.

Scales- A new scale, used for qualitative use only, has been created in Moodle to match the 20 point marking scale.

Find out more about Moodle Scales here.

Where can I find images to use on Moodle?

There are a number of free image services available. Ensure you understand the licencing before using images from any free service. Whilst the images may be free to download they may still require attribution.





Academic Year Rollover

Each academic year new blank Module spaces are created on Moodle ready for teaching content and activities to be added. Moodle will not automatically copy your content from a previous academic year in to the new academic year. The Academic Year Rollover tool allows a nominated individual within a department to enter the rollover decisions for each module in a department. If desired, content can be copied from the previous year.

Ultimately the course leader and teaching team are responsible for deciding how the course should be created for the following year. The nominated individual responsible for entering the decisions in to the system will differ in each department.

If you are not sure who your nominated individual is in your department please contact the team:

A blank Moodle space will automatically be created for all UG and PG modules in SITS. For each module you will be asked:

  • To decide whether to import content from last year, import content and staff enrollments, create a blank space, the module is no longer required or apply the module default template.
  • Whether to remove staff enrollments from 1617 modules.
  • Whether to remove staff edit permissions.

If you have any questions about rollover decisions please contact the team:

The availability of Moodle spaces for the 19/20 academic year will differ for each department based on when decisions have been made and processed.

Moodle Upgrade

Moodle will e upgraded to version 3.6 on Wednesday 10th July 2019.

During the upgrade Moodle will be unavailable. Staff and students attempting to access any Moodle module space will be met with a message explaining that Moodle is unavailable due to an upgrade.

Once the upgrade is complete Moodle will be returned, expected to be 4pm or earlier, to an editable state and you can use it as normal.

You do not need to do anything but we ask that you to check whether you have any teaching activities taking place on the upgrade day and plan accordingly.

New Features for 18/19

From September 2017 all live modules will be represented in Moodle by the presence of an available Moodle module space. As Moodle integrates directly with the university student information system (SITS), this means that students will be presented with a personalised Moodle landing page providing links to every module that they are registered on. Each Moodle module space will provide access to the following module specific resources and content by default:

  • Echo lecture capture recordings
  • Talis Aspire reading lists

Visit our Moodle page to see the new features of Moodle 3.6. Coming soon.

Known Issues

Content embedded on to Moodle with a http: url is not displaying. This is caused by Google Chrome, Mozilla Firefox and Internet Explorer blocking http: content as it is insecure. For example a YouTube video added to Moodle using an embed code with a http: url like the following:

<iframe width="560" height="315" src="" frameborder="0" allowfullscreen>

Click to enlarge the image below shows how the video displays in Moodle.

http error example

So far we have encountered issues with embedded YouTube videos and Prezi presentations. Videos added to Moodle using the eStream embed code generated from eStream may also be effected.


Permanent fix - edit the embed code and replace http: with https:

In the Participants list, the first name and surname column is not displaying correctly so no participant names are visible.


Hover over the participants picture to see their first name and surname.

When viewing eStream content in Internet Explorer the button to make the content full screen does not work.


Use a different browser such as Google Chrome

When deleting a quiz an error message is shown and it appears the quiz has not been deleted.


Once the quiz has been deleted and the error message shown, refresh the page and the quiz will be removed.

The shortcuts at the bottom of Moodle are difficult to read as the white text does not contrast enough against the grey background.

The icons on the manage badges page are overlapping and difficult to use.

Activity Navigation is not compatible with our theme. This is a known issue impacting many custom themes.

If using the following settings:

Course layout: Show one section per page - Grey out unavailable: YES

If you hide or restrict access to SECTION 1 - all of the sections and content 'disappear' from under the grid when editing is turned on, ALL grid links become inactive, as does the 'Add an Activity or resource' link.
Change grey out unavailable to no which is the default anyway.

Lecture Capture: What do the changes mean for me?

Moodle was upgraded to version 3.2 in July. All module spaces should be available to module leaders.

To provide students with access to Echo360 recordings, ensure there is an Echo360 block on your space and that the space is visible to students.

Staff will require non-editing or editing teacher access to the Moodle space in order to view the Echo360 recordings. Editing teacher access is required to edit recordings.

The lecture capture block is shown below:

Lecture Capture Block

If you are trying to access a lecture recording from a WBS module, please return to the module homepage on MyWBS and access the recording via the ‘lecture recordings’ tab in the centre of the page.

Lecture recordings tab on MyWBS

We have endeavoured to create Moodle spaces for every module running in 17/18. Where appropriate,we have included an Echo360 lecture capture block and a Talis Aspire reading list block.

To log in to Moodle go to and sign in using your University username and password.

Module leaders, as listed in SITS, are the only members of staff automatically enrolled on to module spaces. If no module leader is listed in SITS then no tutors will be enrolled on to the module space. If you are not a module leader you will need to be enrolled on the module space either by the module leader or by emailing the Moodle Team with the module codes and whether you will need edit or read only access. Edit access is recommended if you need to edit your lecture capture recordings.

If you sign in to Moodle and do not see any modules or the module for this academic year on your dashboard e.g. AB123:Basket Weaving 101, please email the Moodle Team with the module codes and whether you will need edit or read only access. Edit access is recommended if you need to edit your lecture capture recordings.

When you schedule your recording against your module code the final recording will appear automatically in the lecture capture block for that module.

We understand not all departments use Moodle for the delivery of their module resources, where possible we have added a link back to SiteBuilder on the Moodle module spaces to allow students to easily return to view their other content.

We have tried to make the transition as easy as possible however, if you need any help please email the Moodle team.

An example of the basic template is below:

Lecture Capture Template

You may have other tutors who need access to view or edit lecture capture recordings. You can add other tutors to your module spaces at any time.

Guidance on the different role types available and instructions for enrolling new tutors is available in our guide: Managing your Moodle Space: Staff and Student access and enrollment.

To edit lecture capture recordings a tutor must be enrolled with the Editing Teacher role.

Departments using Moodle in 16/17 have been asked for their rollover decisions and those decisions have been processed.

For departments new to Moodle in 17/18, spaces have been created based on information in SITS. Course leaders have been automatically enrolled on to the Moodle spaces based on the data in SITS. These spaces will be made visible to students ahead of the start of term.

If you need a space that is not a SITS module please email with the details.

Once you have recorded a lecture, you may wish to edit the video for example, to trim the start and end. To edit the recordings you must log in to Moodle, go to the module space for the recording and click on the lecture capture block to enter the Echo360 system.

You must have an editing teacher role on the Moodle module space to be able to edit recordings. If you do not have an editing teacher role on the module space please email with the module code.

For instructions and assistance with editing your recordings in the Echo360 system please consult the Audio Visual Team pages or contact them by emailing

Direct links to the recordings on the old lecture capture system will no longer work i.e Links that begin . Students and staff clicking on links to the old lecture capture system will be redirected to a web page detailing the change to the service.

For those using Moodle, we recommend removing these links and ensuring a lecture capture block is available and the space is visible to students.

For those using another method of delivery e.g. SiteBuilder, we suggest you replace any existing links with a link to the Moodle homepage Students will then select the module from their personalised dashboard and view the recordings using the Echo360 lecture capture block.

If a link is used that still points to the old lecture capture system the user will see a page with further information about how to access their recordings.

Moodle is optimised for Warwick staff and students. It is not intended for public access or alumni use.

If you intend for your lecture recordings to be available to the public, you will need to make the lecture capture team aware of this.

Please email with the details.

You may have recordings from previous academic years for example 15/16, we have endeavoured to create Moodle spaces for modules in previous academic years where recordings have been made.

If there are recordings you no longer wish to be accessed by students you can either hide the course from students, or request the deletion of the recordings by the lecture capture team.

If you are unable to find recordings in a past module in Moodle please email with the details.

We keep recordings for two years, as defined in the Lecture Capture consent form which is part of the Lecture Capture Policy. The new system allows us to keep recordings for longer if required.

A guide for adding new blocks to your Moodle space can be found on our Moodle guides page. The lecture capture block is called Echo360.

Drop in

Wednesdays (Sept-Jun), 14:00-16:00. Please check the Events Calendar to confirm and for locations.

Help Guides
Extended Classroom (TEL) Forum

Visit the Moodle page for future events, recordings and booking.

Contact Us

For advice and guidance contact the Academic Technology team:

  • moodle at warwick dot ac dot uk