Please read our student and staff community guidance on COVID-19
Skip to main content Skip to navigation

Support, guides and training


The Academic Technology team provides more than technical support - although of course we do that too. We work with you to develop your online teaching and learning practice, design and deliver online assessment and surveys, create research visualisations and more. We recommend taking a look at some of the projects we have worked on to see the scope of what and how we can help you, or get in touch to discuss your needs with us.


Help Desk

Contact the Help Desk for support via email to helpdesk at warwick dot ac dot uk or use the “Contact us via the online Help Desk” button above. Whether you want help using one of our tools, setting up an online exam, or developing a new and innovative module using academic technology, one of our team will be on hand to help.

Drop in sessions

During September to June, find us on Wednesday afternoons from 2pm to 3pm in the Teaching Grid or Medical School where we can provide one to one support, answer your questions, or demonstrate our tools.

This calendar's schedule is empty.


We provide one-to-one support (and training) at your location. Contact us via the Help Desk and request a session.


We support departments with migration from SiteBuilder to Moodle, creation of department module templates, bespoke training, navigating the changing pedagogic environment and identifying affordances of existing and new tools.

Help Guides


Departmental Contacts

Departmental contacts act as a channel between us and the department they represent. They are usually staff with responsibility for Moodle and our other tools who have been nominated to act as a contact for the department. We work with them to support their department, understand needs and requirements and plan future developments. Departmental contacts disseminate important information on issues, updates and new features to their departmental colleagues. Departmental contacts are also members of our ‘Super User Group’ forum.

Extended Classroom (TEL) Forum

The TEL Forum is a collaborative space for colleagues across the institution who have an interest in the use of technology to support teaching and learning. It is an opportunity to share practice, network with colleagues, showcase new development and ideas and work together. The forum welcomes speakers from across the institution and all disciplines.


  • Classroom
  • Online
  • Workshops

Moodle for complete beginners

Moodle is a Virtual Learning Environment (VLE) that allows teachers & trainers to share and create resources and activities. This hands-on session will provide an overview or Moodle, introducing participants to a range of assessment, communication and collaborative activities that can be used to engage students, enhance learning, and help with managing and monitoring progress.

H5P in Moodle

We are familiar with non-interactive web pages with text, images and possibly even video. Interactive content provides a richer set of options for the user. They get more control over the flow of information on the screen and can input answers to questions to test their knowledge and understanding. H5P (HTML5 Package) makes this easy. It provides simple to use, wizard and WYSIWYG based, editing tools for creating interactive content.

Creating Moodle Quizzes

The Moodle Quiz module allows the course editor to design and build self-marking online quiz activities that can make use of a range of question types. This two hour hands-on workshop will introduce trainees to the Moodle Quiz and Question Bank tools.


Overview of Mahara for complete beginners

Mahara (aka MyPortfolio at Warwick) is an open-source online application that allows users to build a personal ePortfolio to demonstrate continuing professional development and showcase reflective learning over time. This is a hands on session which will give a thorough overview of the tool and processes. By the end of the session, you will understand how to create an ePortfolio consisting of a collection of pages containing external, internal and personal information, and how to share this with other people.


Introduction to Vevox

Vevox is a personal response system (PRS). In 2019-2020 IT Services have 100 teacher accounts for using the full Vevox system, which will be issued to teachers using it in multiple sessions for enabling responsive teaching, peer learning and active learning in large-group teaching.

QM Perception

Overview of QM Perception

Questionmark Perception is an Assessment Management System deployable on-premise that enables you to author, deliver and report on tests, exams, quizzes and surveys.


Qualtrics Surveys - An Overview for Complete Beginners

Qualtrics is an easy-to-use service that allows you to develop, deploy, and analyse surveys via the Web. No complicated set-up or technical knowledge is required. Qualtrics allows you to create unlimited numbers of surveys for unlimited respondents.

Upcoming courses

This calendar's schedule is empty.
All courses