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IT Services Help Desk

How can we help?

We're here to help all students and staff. There are several ways you can request our services and report issues:

Self-Service Online - make requests and report incidents through our web-based tool ServiceNow
Call us on 024 765 73737. We're open 9:00am to 5:00pm, Monday to Friday (excluding bank holidays and customary holidays e.g. Christmas period).
Come to see us in person at our drop-in centre on the 1st floor of the Library. It's open 9am to 5pm, Monday to Friday (excluding bank holidays and customary holidays), closed for lunch 1pm to 2pm.
Please note: due to the library being partially closed for refurbishment over the summer, the drop-in centre will be closed. However, both staff and student laptop loan services will remain operational - laptops collections and returns handled via IT services building based on Westwood Campus.

Location can be found here -

Related services

We are part of a wider support service that provides deskside support for your computer, Computer Work Area support and monitoring support to help identify issues before they affect you.