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Basic check list

If you are having problems connecting to ResNet there are a couple of things you can check before calling the Student Computing Helpdesk.

  1. Try rebooting your computer?
  2. Check you have the right cable or try a friends working cable. - RJ45 Ethernet/Network Cable
  3. Check you have your Ethernet/Network card installed and that it is not disabled
  4. Check you IP address by doing the following (for Windows Operarting system):
    • Press Start then goto Run
    • Type CMD and press OK
    • In the command promt (black box which pops up) type ipconfig then press enter
    • Under where it says Ethernet Adapter Local Area Connection you should have an IP address starting with 137.205.xx.xx
    • If you have anything else then call the Student Computing Helpdesk
  5. Check that you are not using any proxy settings on your web browser.


If you are unsure how to do any of the above call the Student Computing Helpdesk

Connection Guides