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Printing

VPN Service and confidential printing best practice

Please do not use the VPN client when on campus - more information is available at the: FAQ and the Best Practice Use.

University ID card printing

We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.

IT Equipment disposal service

We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.

Degree certificate printing

We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.

University events support

We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.

Light Touch Digital Filing 

With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.

News

Introducing SafeZone Alliance

SafeZone, the FREE safety app that lets you connect quickly with Community Safety, now has a new feature: SafeZone Alliance, which helps you stay safe at other universities too. With SafeZone Alliance switched on, you can use the app on our…

Moodle downtime - Tuesday 09 September

Please be aware that will be undertaking some essential maintenance on Moodle on Tuesday 09 September between 07:00 - 08.30. During this time there may be brief periods where Moodle is unavailable, so ahead of time, please download any reso…

Step into Warwick’s Quantum Future – Together

Quantum technologies are advancing fast - and with them come both extraordinary possibilities and serious risks. This upcoming event explores how quantum computing could transform sectors like education, finance and healthcare, while challe…

Media Centre

Printing Services Video Leaflets - SafeCom Enabled

These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)

Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.

Customer Testimonial - Nuance SafeCom

View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.

Kyocera MFD Support Videos - Non SafeCom

A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)

These videos are for our customers that are not currently using the SafeCom Pull Print technology.

Service levels and metrics

In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.

SLAs

A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.

Printing Services SLAs

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