This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
As the UK HE sector navigates complex terrain - from cyber security risks to the growth of AI, escalating costs, and shifting students' expectations, join us at Warwick Digital Academy for a thought-provoking session with Jisc that explores…
Moodle will be undergoing planned maintenance and upgrades on Tuesday 30 September, between 07:00 and 08:30 am.
Please be aware that you will not be able to access the platform during this time, so users are advised to download/save any co…
IDG will be supporting Arrivals Weekend and Welcome Week across this busy period for the 2025/26 academic year – when we will see 7,000+ new on-campus residents move into their accommodation. This article has all the details and Service de…
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Servicenow Metrics - Realtime
Incidents Trend - Per Device Analysis - Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
Card Production Volumes - Legacy
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder/Light Touch Digital Filing - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Legacy
CUPS - Volume Analysis - Legacy
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.
