Staff Involvement:
- The Student Communications team:
- Installed window vinyl banners around campus
- Delivered pull-up banners, posters and postcards to departments to support the campaign
- Shared digital promotional materials across the main channels – including MyWarwick, the student newsletter, personalised emails, the MyWarwick app, and digital screens across campus.
- With a focus on sharing actions taken as a result of previous surveys, we collated case studies from across the University to share with students, highlighting that we listen to and act on students’ views.
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Staff were provided with a communications pack, which included digital promotional materials to use across their channels (e.g., Moodle, social media, email signatures), and written templates for communicating with students.
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Academic staff also:
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Created their own engagement plans for achieving their target response rate, personalised for their students.
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Some departments focused on personalised emails from their Heads of Departments or well-known members of staff
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Others focused on in-person activities, such as pizza events, ice cream trucks, and some unique incentives such as staff members in fancy dress if they achieved their response rate target.
Students:
- Students were encouraged throughout the 3-month NSS period to complete the survey, with a number of incentives on offer such as an overall shopping voucher prize draw, as well as department-level incentives.
The department-level engagement always proves to have the most powerful impact with students, as departments know their own students best and can therefore personalise their engagement plans for their students. For example, departments will share how previous NSS feedback has impacted current students as a means of encouraging current students to have the same impact for future students. Some departments will also encourage friendly competition between students in other departments, to achieve the highest response rate.
