As parents of students at the University of Warwick, we understand that you want your daughter/son to feel able to achieve their best. As a University we are committed to providing a supportive and positive environment for all. Coming to university can be a big adjustment, both for your daughters & sons and for you. Sometimes students encounter personal or academic difficulties. The University has a number of specialist support services to aid students through challenging times, and enable them to fulfil their potential.
You can find out more about the Support Services by accessing the Wellbeing Support Services portal. In brief, they include:
- Personal Tutor/Supervisor – an academic member of staff based in the student’s academic department
- Wellbeing Support Office – providing advice on non-academic issues, or if students aren't sure which support service they might need
- Dean of Students' Office – promoting the academic welfare of students
- Residential Life Team – living alongside students in University accommodation to provide support and guidance
- Counselling Service – a team of professional counsellors providing therapeutic counselling in a number of different formats
- Disability Services – supporting & advising students with disabilities
- Mental Health and Wellbeing Team – providing advice, guidance and support to manage student life and mental health difficulties
- University Health Centre – providing GP and other healthcare services on campus
- Chaplaincy – providing pastoral and spiritual support to all members of the University community
- Student Advice Centre (Warwick SU) – providing generalist advice and representation
- Student Funding – offering advice and guidance on all aspects of financial support
- Campus Security – information about our 24 hour Campus Security (& campus shuttle bus)
- International Student Office – providing immigration advice and support for international students
The University also works closely with a number of local and statutory services where necessary and appropriate.
A student may choose to access support via any of the above services. Support services communicate closely with each other (within the bounds of confidentiality) to provide comprehensive and holistic support and will refer students where appropriate.
UK law (the General Data Protection Regulation) and University policy prohibit the disclosure of an individual’s information to a third party. This means that staff members at the University of Warwick are unable to give any information about a student currently studying at the University to a third party. This includes parents, other family members, friends etc. (All Universities in the UK follow similar guidelines and are bound by the same legislation.)
This means that if you make contact with any member of the University and ask about your daughter or son, staff will not be able to divulge any details concerning their academic progress, their wellbeing, their attendance etc. For this reason, we encourage parents and students to keep in regular contact with each other.
We realise that this can sometimes be frustrating, but hope you appreciate the reasons for this. (Please see section below: 'what to do if you have concerns?')
In general, students are expected to act on their own behalf when dealing with offices and departments within the University, and when requesting services or making complaints. Parents will not normally be allowed to make requests, or otherwise act on behalf of their daughter/son.
(In certain exceptional circumstances and with the student’s written consent, we may communicate with a third party, if the University deems it is in the interests of those concerned.)
If you have concerns about the wellbeing of your daughter or son, in the first instance you should encourage them to contact Wellbeing Support Services or the appropriate support service (see above).
If you are concerned because you have not been able to contact your daughter/son, and you are worried about their wellbeing, you can make contact with the University. We will not be able to confirm whether someone is a student at Warwick but we will take the details of your daughter/son, contact them on your behalf to let them know that you have contacted us, and ask them to make contact with you. The onus will be on the student to contact parents, and staff will not generally get back in touch with parents direct. If you wish to contact the University, please telephone Wellbeing Support 024 7657 5570 or email firstname.lastname@example.org .
For other concerns, whilst staff cannot talk to your about your daughter/son, they are always willing to listen to your concerns and give generic advice and information. Please call us on the number above.
In an emergency, if you have severe concerns about a student, you can contact the University 24-hour Security line: +44 (0)24 7652 2083. Whilst, for the reasons outlined above, the University is unable to confirm the student’s identity or attendance at the institution, your concerns will be taken seriously and we will respond to them appropriately.
If an emergency takes place on campus appropriate staff may contact the next of kin (without the student’s permission), if it is deemed appropriate. This would normally be on the advice of professionals such as medical staff.
The University offers help to students in difficulty, and we strongly encourage students to pro-actively engage with support services, should help be required. It is important that it is recognised that your daughters and sons are adults / living in an adult environment, and we encourage and expect them to be independent and take responsibility for their own wellbeing. The University takes its duty of care to students very seriously, but it does not have parental responsibility and can only offer support if approached by the student. In cases where the student is thought to be at risk, appropriate action will be taken by those concerned.
Starting at University
Especially when students start at University, the adjustment process can take time. Experience shows us that one of the biggest concerns for new undergraduate students is making friends. A degree of anxiety is a normal part of life, particularly when faced with new situations. Whilst they may feel like they are in the minority, we can assure you, they are not. The information on homesickness, culture shock and emotional resilience from our website may prove helpful. Most students will adjust within a number of weeks, but if your daughter or son is still struggling, please encourage them to get in touch with Wellbeing Support Services. Whilst your natural tendency might be to intervene and help them, we would encourage you to explore with them what they might do to help themselves and to take appropriate action. If they talk about wanting to come home, it might be more appropriate to encourage them to stay at Warwick and arrange a time for you to visit them. Remind them of the importance of taking care of their own wellbeing - a healthy sleep, diet, and exercise routine is really key to a positive all-round student experience. Watch this short video to see how adversity can help people to grow.
Agree with your daughter/son (ideally before they leave home) how often you will communicate and how. Remember to encourage the right balance of contact with you vs investment in new relationships, and gradually encourage a move from the former to the latter. Keeping in regular contact with them will enable you to be part of their experience.
Remember that the first few weeks are very busy and exciting, which means there is also the potential for it to be tiring and stressful. Encourage your daughter/son to try new things and take advantage of the very wide range of opportunities on offer - all tastes are catered for.
Accommodation - we hope your daughter/son will be happy in their accommodation and in the vast majority of cases, experience shows that they are, even if they aren't allocated their preferred choices. Encourage them to be open-minded and flexible; taking opportunities to get to know other students will help them settle. If they are living in Warwick Accommodation and want to move rooms, this may be possible in certain circumstances.
Watch this short video to see how you can help your daughter/son to develop a Growth Mindset which can help them flourish at university.
During their studies
Even if students adjust well initially, there may come a point in their studies when they face challenges. Encourage them to be pro-active about engaging with support at the first sign of difficulty, and talk to them about their general wellbeing.
Help them to have realistic expectations of academic goals and social life. All students at Warwick are high achievers and many may find they need to work on their perfectionist tendencies. Expectations at higher education level will be different to what they were at school. Encourage them to discuss concerns about academic work with their personal tutor. Keeping in regular contact with personal tutors is extremely important.
Leaving: for some students, it may be advisable/ necessary to leave Warwick and indeed, this may well be a postive choice. Warwick may not be the right place to study at the current time. It may be possible for your daughter/son to consider temporary withdrawal or to leave and go to another University (perhaps closer to home). Encourage them to discuss options with their department in the first instance.
All students are encouraged to register with the Health Centre on campus for routine healthcare, including vaccinations.
Some treatment provided by the UK's National Health Service (NHS) is free for everyone. For other treatment, there are fees for “overseas visitors”, including students. For further information please go to the UKCISA website: https://www.ukcisa.org.uk/Information--Advice/Studying--living-in-the-UK/Health-and-healthcare#layer-3209
The campus is generally a safe place for students and we have campus security available 24/7. There is a shuttlebus service throughout the day and students are advised about how to keep themselves and their property safe. Any student worried about their safety should talk to a member of staff who will be able to advise them on their best options. Further information on student safety can be found here.
All accommodation managed by Warwick Accommodation, campus and off-campus (excluding Staff & Family Housing) includes a level of personal possessions insurance provided by Endsleigh. It is advised that you check the cover you have carefully. For example, many students choose to extend their cover to include protection for their laptop outside of their room. Further information can be found here.
Safes are not provided in student bedrooms, so all valuables should be stored out of sight, and windows and doors should not be left unlocked when the room is empty.
All residences house both men and women, although a limited number of single sex areas may be available in some accommodation.