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Operational Management and Clinical Systems Improvement


This module goes beyond current approaches that are used to address challenges involving patient safety, system performance and management. It will familiarize students with systematic approaches in the analysis and design of health service systems for effective operational management leading to clinical systems improvement. Module materials will focus on areas such as managing patient flow, capacity, and resource utilization. Materials will also examine tool and techniques that are applied to monitor quality and service design including clinical guidelines quality benchmarks, thresholds and outcomes. Students will have the opportunity to review a range of quality improvement initiatives and associate techniques that have been used across various health systems in order to improve patient safety, efficiency, equity, effectiveness and person-centered care.


Upon successful completion participants will be able to:

  • Critically examine and distinguish factors that drive the need for clinical systems improvement
  • Demonstrate in-depth understanding of the type of improvement needed along with underlying principles, and concepts necessary when developing a service improvement initiative
  • Describe and apply different principles and techniques for quality improvement in healthcare settings and be able to distinguish the conditions under which these are most applicable.
  • Integrate various theories/framework, methods and tools in order to design and implement a quality improvement project.
  • Analyse strengths and weaknesses of the designs for quality improvement initiatives through application of the rules of evidence to the published literature.
  • Understand and apply statistical tools to a set of data for when developing a clinical system improvement initiative


  1. Operational and managerial systems in health service delivery
  2. Developing informed clinical systems improvement initiatives
  3. Reducing variability in health service
  4. Use of data and information for to design improvement projects
  5. Analysis and assessment of targets and outcomes and their role in clinical systems
  6. Use and applications of statistical tools with health care data to design improvement projects


Single post module assignment comprised of two parts:
Part-1 around 3000 words (65%) and Part-2 around 1000 words (35%)


1 week (25 hours of lectures, 15 hours of seminars)

This is a course module on MSc Healthcare Operational Management.

Please note: the details of this module are correct for the current year of study and may be subject to change for future years.