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Operational Management and Clinical Systems Improvement


This module goes beyond current approaches that are used to address challenges involving patient safety and system performance. It involves the analysis and design of health service systems for operational management leading to clinical systems improvement. It will focus on quality and service design including guidelines, benchmarks, thresholds and outcomes.


On completion, participants will be capable of:

  • Understanding effects of variation in health service system performance
  • Analysing different approaches for clinical systems improvement
  • Examining the role of operational management in clinical systems improvement
  • Integrating theory and evidence for service redesign
  • Identifying factors that drive clinical systems improvement


  • Theory and evidence in the context of operational and managerial systems in health service delivery
  • Drivers of clinical systems improvement
  • Principles and concepts underpinning clinical systems improvement
  • Reducing variability in health service systems
  • Use and analysis of data and information for service redesign
  • The relation between targets and outcomes in healthcare
  • Assessment of quality benchmarks and their role in clinical systems improvement
  • Role of pathways in improving patient care
  • Principles and techniques for service improvement in healthcare
  • Models of improvement and their applicability in clinical systems improvement


5 Days


Post module assignment