IDG Updates: monthly service report for September 2025
We are pleased to let you know that IDG's Monthly Service Update report for September 2025Link opens in a new wind is now available on our website.
Printing
VPN Service and confidential printing best practice
Please do not use the VPN client when on campus - more information is available at the: FAQ and the Best Practice Use.Staff printing
- We setup and support printing to shared network printers.
- Guides and FAQs
- Need help? Try our online Self Service RequestsLink opens in a new window
- Advice on buying a new printer or consumables for your department
- Install a printer on your ITS Managed Desktop or via Mobile Print
- Broken Printer? Warranty support query?
- Arrange an equipment disposal
- Help Desk support leaflets for staff
Managed departmental printing (MPS)
This service covers network printing, scanning and copying. It's available to all University departmental staff.
Service strategy and objectives
Service charges and the models available
- Benefits - Our Save-O-MeterLink opens in a new window
- Media centre
- Learn more about our Light Touch Digital Filing service
University ID card printing
We support the production of University staff, student, alumni and visitor ID cards and maintain card printer and associated PC hardware.
IT Equipment disposal service
We dispose of IT equipment in a safe, secure and environmentally sound way, taking into account every legal requirement the University has for IT waste disposal.
Degree certificate printing
We provide support for the production of University degree certificates and transcripts and maintain the dedicated printer hardware.
University events support
We provide a range of IT hardware logistics for the key University events such as Degree Congregation, Pre-sessionals, Conferences, Enrolment, External Events, Exams on PCs, Pre-Processing, Police Registration, Card Production and Confirmation and Clearing.
Light Touch Digital Filing
With Light Touch Digital Filing, the service formerly known as Scan to Folder, you can place a document on one of our multi-function devices, scan it and have a PDF of it sent to your personal (H:) drive.
News
New look for University sign-in pages: what’s changing and why
We are implementing the new Warwick University branding within Microsoft Entra ID, to create a consistent, trusted, and seamless authentication experience for all users interacting with our digital resources. Take a look at our article to f…
Digital Academy presents: Future of Education
Join us for a one-hour discussion, hosted by Digital Academy and presented by Cornelia Schneider-Pungs from Microsoft. Together, we’ll explore the dynamic changes, emerging opportunities, and pressing challenges shaping education and techno…
Media Centre
Printing Services Video Leaflets - SafeCom Enabled
These leaflets are primarily targeted towards our staff, student and external customers using our devices within the IT Services workareas, however they will also provide valuable guidance for our SafeCom enabled staff customers using the Managed Print Service (MPS)
Our MPS Departmental customers are advised to disregard the following video leaflets: "Top-up your credits and view printing costs", "Multifunction Device and ITS workarea locations" and "Library Visitor Photocopying cards" as these are targeted towards our workarea customers, and reference locations and charging models that do not apply to you.
Customer Testimonial - Nuance SafeCom
View our Nuance SafeCom Customer Testimonial and find out how the University of Warwick has cut down on paper and CO2 and increased confidentiality & reliability using the Nuance SafeCom print solution.
Kyocera MFD Support Videos - Non SafeCom
A series of support videos have been developed by Kyocera in order to provide a visual demonstration of how to use some of the key features and functions of these Multifunction Devices (MFD's)
These videos are for our customers that are not currently using the SafeCom Pull Print technology.
Service levels and metrics
In order to properly demonstrate the availability and performance of the current printing service it is vital that relevant metrics are made available. Within this section you will be able view the current metric values for the following aspects of the service.
Metrics
Servicenow Metrics - Realtime
Incidents Trend - Per Device Analysis - Legacy
MPS Efficiency Statistics - including SafeCom "Save O Meter - Realtime
Mobile Print Statistics - Updated Monthly
SafeCom Devices Types - Updated Monthly
Card Production Volumes - Legacy
Pull Print VS Push Print VS Copy - Updated Monthly
Scan to Folder/Light Touch Digital Filing - Service Metrics - Updated Monthly
Student and Staff Print Estate - Annual Volume and Usage Trends - Legacy
CUPS - Volume Analysis - Legacy
SLAs
A service level agreement (SLA) is a part of a service contract where the level of service is defined. The term SLA is normally used to refer to the contracted delivery time of the service. For Printing Service related matters please follow the link shown below.