Director of the Student Administrative Services
Welcome to Student Administrative Services.
Andrew Higgins leads the Student Administrative Service which comprises the teams set out below. The Student Administrative Service delivers academic services to students at all levels of study from the point of enrolment to graduation. It contributes to securing the quality and standards of academic courses of study and the appropriate deployment of space on campus to support the student experience.
As Head of Department, Andrew is responsible for:
(a) Directing and managing major University academic administrative functions through the operational teams within the Academic Office. Whilst operational management of these administrative functions is delegated to Senior/Assistant Registrars, the Director’s role is to maintain a strategic overview of these areas and facilitate the development of ‘joined-up’ student administration capable of meeting current and future needs according to the University’s strategic objectives and to ensure external and statutory requirements are met.
(b) Leading the formulation of University policy relating to student academic services.
(c) Playing a lead role in evaluating and forecasting future IT needs and leading the implementation of solutions.
(d) Working with academic colleagues, other administrative service providers and key stakeholders to deliver excellence in student administration.
(e) Contributing to the development of policy across a broad range of functions in the Academic Registrar’s Office as a member of the Academic Registrar’s Office Directorate.
Queries relating to the work of the Student Administrative Service and the services it provides may be directed to Andrew through his PA, Carla Stafford, at PA_AcademicOffice at warwick dot ac dot uk
If you have already contacted the relevant team in the Student Administrative Service but have a problem you wish to escalate then you may contact Andrew directly at andrew dot higgins at warwick dot ac dot uk
Awards & Ceremonies, Enrolment, Examinations and Student Records Management
Team Leader: Sharon Miles
We manage the student and course records for all students following accredited undergraduate and taught postgraduate courses (except PCET and Certificate in Diabetes Care programmes). This includes changes to personal data, course transfers, suspension and withdrawal. We also provide policy guidance to students and colleagues in academic departments on these issues.
This team is responsible for all of the awards ceremonies held by the University and for the issue of all certificates to graduates. We also manage the process for issuing replacement certificates for alumni and for the verification of those awards.
Ext: 50174 Email: Sharon dot Miles at warwick dot ac dot uk
Information on the administrative arrangement of examinations at the University. For undergraduates this also includes information on module registration and de-registration.
Ext: 22633 Email: AOExams at warwick dot ac dot uk