Coronavirus (Covid-19): Latest updates and information
Skip to main content Skip to navigation

E-Scooters


Announcing new e-scooters across campus

We’re excited to announce that as part of our partnership with Transport for West Midlands, Voi have provided our campus with e-scooters for use by students, staff, members of our local community and the general public. You can easily pick one up at designated locations, and use them to travel around campus.


Discounts available for staff and students

Staff and students are able to apply for a 25% discount on the cost of rides or on monthly passes. Sign-up for this discount here. Make sure you use your Warwick email address and you'll need to upload a photograph of your staff or student ID card too.

How to use the e-scooters

Step 1: Upload your drivers licence and provide payment details

To use Voi's e-scooters, you need to download the Voi app and follow the on-boarding process.

You must hold, and provide evidence of, a valid UK driver’s license (provisional or full) to use Voi's e-scooters. Your license will be verified before you can start riding.

You will also need to input your payment card details on the app. The pay-as-you-go rates are £1 to unlock and £0.20/minute of use. There are also subscription packages, which are available to you if you choose to make using e-scooters a regular way of traveling around campus. You can see more information around packages and deals within the app.

Please note that this is not a Warwick app, and we advise users to not use their Warwick credentials for signing up to this service.

Step 2: Health and safety training

Before you ride, you’ll need to complete compulsory health and safety training in the app. This sets out the rules and expectations for e-scooter hiring and riding.

Unfortunately, anyone who is caught disregarding the rules will receive a strike on their account; on the third warning, the user’s account will be permanently blocked.

Voi also reserves the right to ban users from the service for serious infractions. Voi staff will be on site every day to ensure safety on campus, where they’ll work in tandem with campus security to monitor and encourage safe riding behaviour.

We also recommend that you wear a helmet. You can request a helmet for free on the app and arrange to pick it up before you start using the e-scooter.

Please note:

  • You need to hold a provisional or full UK driver's license
  • Only individuals 18+ are allowed to use the e-scooter
  • Only one person per e-scooter
  • E-scooters should not be driven on pavements
  • You should never ride under the influence of drugs or alcohol – these are roadworthy vehicles, so the rules are the same as for driving a car

Voi on campus

Step 3: Use your phone app to unlock the e-scooter

Once you have followed the steps above, you can start your ride by either scanning or manually entering the e-scooter’s QR code. The e-scooter will unlock and you can use it within the designated zones outlined in this map.

Please be sure to familiarise yourself with this map ahead of your journey, so you’re aware where the e-scooters can and cannot go, as well as where you must park when completing your journey.

If you’d like to reserve the e-scooter for a return journey, you can do this within the app when you park and lock it up in a mandatory parking zone. Alternatively, if you’re finished using the e-scooter you can select “End Ride” within the app.

What measures are in place for Covid-safety?

With the launch of Voi's e-scooters in Coventry, Voi has outlined that:

  • Copper-tape has been added to the e-scooter’s handlebars which will help kill the coronavirus on contact.
  • Regular cleaning and disinfecting will take place at least every 24 hours.
  • Voi's operational team will wear masks and gloves.
  • Customer support will be available 24/7 (86% of requests are dealt within 60 minutes).

You must always follow the government guidance on staying Covid-safe.

FAQ's

General

A map will be made available to you through the Voi app and this will make it clear where you can and cannot go, and where the parking locations are. The e-scooters are geofenced which means you will not be able to take them beyond the geofenced area.

You can ride it on roads and in shared spaces on our campus. You cannot ride it on a pavement. Anyone found to be riding on a pavement will be receive a strike on their account. On the third strike, the user’s account will be banned. Voi also reserves the right to block accounts outright for poor riding behaviour.

No. The use of personal e-scooters on roads is not legal and not permitted on campus. 
The reason that e-scooters are permitted on our campus is related to a change in government legislation to enable a UK trial to take place. The Government amended legislation to legalise the use of e-scooters - under controlled conditions - as part of a rental scheme trial which rolled out in selected locations, nationwide. The University of Warwick is involved in that trial. The purpose of the trial is to develop learning so, at the end of the trial, our campus learnings will be collated and shared with Transport for West Midlands and the Department for Transport.

Yes, we are pleased to be able to bring innovative modes of transport to the local area to share with our local community. If you are on campus and would like to use the e-scooter to get around then you are also able to do so.

To start, e-scooter speeds will be capped at 10 mph. The e-scooter automatically reduces your speed in select areas (slow-speed zones in the map) down to 5 mph. The geofencing technology is built into the e-scooters and will automatically start to slow the speed as the e-scooter approaches a new speed limit zone. This means you will experience a gradual reduction in speed as you approach these areas, rather than a sudden change.

The e-scooters will be available for hire from 6 a.m – 10 p.m. These hours were selected based on discussions between the University, the council, and Voi.

Only one person. This is made clear during the onboarding process.

Voi and TfWM will work together to make sure there are clearly designated parking areas for e-scooters, through technology and incentives. Voi manage the fleet daily to make sure that it is not causing clutter and will be able to quickly identify any problem areas and prevent it happening.

Voi has a dedicated web page available for you to report an e-scooter.

Voi has been working closely with the local police force since before the trials to ensure that appropriate safety and enforcement measures will be put in place. They meet regularly to discuss issues and measures. Police are aware of the rules of the trial, and they can report rogue riders and recommend blocks to Voi users accounts. Police are also aware that private e-scooters are illegal to ride in public places, and they will take appropriate action if an offending rider is caught.

Coventry City launched their e-scooter trial in early September and had over 5000 engagements in the first few days. They became aware of a small number of people not following rules and agreed with Voi to pause their trial temporarily to address learnings and change some of the geofencing locations. They are identifying ways in which the Coventry trial can then recommence in an appropriate manner very shortly, and are supporting the University of Warwick in addressing the learnings of the Coventry trial.

No.

No. The e-scooters are property of Voi, and they are part of a public rental scheme. Misuse of e-scooters can lead to fines, bans, or other forms of prosecution.

Geofencing is a technology that uses GPS to create a virtual geographic boundary, enabling software to trigger a response when a mobile device enters or leaves a particular area. When an e-scooter goes beyond a certain boundary, the e-scooter’s speed will reduce gradually. We do not stop the e-scooter’s motor completely, because this could be dangerous for the rider. In a no-ride zone, the motor is slowed to 3 mph (walking pace). It is not put to zero, because we want to make it easier for users to return the scooter back to the operating zone. In a slow-ride zone, the scooters are capped at 5 mph. Users can see their locations and operating zone within the in-app map.

We do recommend you wear one as you would a bike. You can request a helmet for free on the app and arrange to pick it up before you start using the e-scooter.

Yes. Voi e-scooters are equipped with both front and rear lights, as well as a bell, to aid in e-scooter visibility for the rider and other road users. Voi has assembled a list of advice and tips for riding at night on its blog.

Parking & Locations

No-park zones are indicated in red in the Voi app. A rider will be unable to end their ride in a no-park zone. If the rider abandons the scooter in a no-park zone, an on-the-ground Voi staff member will manually end the ride and retrieve the scooter. The rider will be charged £25 for the infraction. For more information about parking, read Voi's guide to parking e-scooters.

Maps of the trial area, including parking, slow-ride, and no-ride zones, are all located in the app. Please consult the Voi app for the most current information.

There is advice in the app about how to park properly. Park the e-scooter where it’s accessible for other users (never indoors or in a courtyard). The e-scooter should never block pathways, accessibility ramps, driveways, crosswalks, or cars. At the University of Warwick, mandatory parking zones are in place; users must park their scooters in these designated zones, otherwise they will be unable to end their ride. There are also a few designated no-park zones where parking will not be permitted; this information will be communicated via the in-app map.

No, Voi uses a “free-floating” parking approach at the University of Warwick. Users must park in mandatory parking zones, which are clearly marked in the in-app map.

Voi and the local authority work together to define areas where it is safe and convenient to use e-scooters. Scooters are generally not permitted in pedestrian-heavy zones, and there are some restricted areas. For the most up-to-date information, please consult the maps in the Voi app. No-ride zones have been put in place for safety reasons.

The locations will be close to the existing Unicycles points on campus and parking of e-scooters will only be permitted in these designated areas. You will not be allowed to park anywhere else, and if you leave an e-scooter by the roadside, you will continue to be charged until you have parked in an official bay, you'll also incur a £25 fine. This will be made clear to you through the onboarding process during hire.

The Voi team will be on site to rebalance the distribution of e-scooters if there are too many in one location.

Safety

Voi will have a team on site every day and will be putting a reporting mechanism in place for anyone to report in about rogue riders. Should you see someone disregarding the rules, you can report their location and the time you saw them; Voi’s geofencing technology will then be able to identify which e-scooter was hired. The e-scooter will be matched to the individual who hired the vehicle, and they will be directly notified by Voi. The terms of compliance are made very clear to individuals hiring the e-scooters and agreement with the terms and conditions is mandatory before hire can be activated. Users can also call campus security to report any e-scooter misuse they witness, and campus security will work with Voi to investigate and take action.

Voi takes riding safely and legally very seriously. If Voi receives a confirmed report of an offence from the police, then Voi will always seek to take action against the rider responsible, such as issuing a warning or permanently removing the user from the service. To do this, Voi will ask the police for supporting information, including the date, time, and place of the offence, and, if possible, the e-scooter’s reference code.

  • At a national and local level, Voi is working closely with associations representing those with sight loss, including the RNIB, Guide Dogs, London Vision and Thomas Pocklington to ensure that it understands the needs of as many vulnerable people as possible. As a result of these conversations, the sector has published advice for e-scooter operators and local authorities participating in trials. Voi evaluates all its operations against this advice.
  • At the University of Warwick, Voi will elicit feedback from these as well as other relevant groups within the first few weeks of launching the trial, so that we can make sure Voi’s operations do not add to street clutter or cause obstacles.
  • Reinforce the message that e-scooters (just like bikes) should NOT be ridden on the pavements.
  • Introduce clear number plates on e-scooters to help identify rogue riders. Increase riding education.
  • Based on consultation with groups representing vulnerable road users, Voi has added additional content to Ride Like Voila (Voi’s online traffic school) to educate riders about the safety of vulnerable road users. All Voi U.K. HQ staff and Voi’s West Midlands management team are required to complete RNIB training including (i) Visual Awareness Training and (ii) Pan Disability Awareness Training.

Safety is the number-one priority. Voi is continually working with its partner cities and regions, including the larger West Midlands area, to assess and improve services. In the U.K., Voi is introducing new measures to ensure safe riding:

  • Increasing the number of on-the-ground staff to answer questions, help people, and monitor activity.
  • Increase collaboration with the police to ensure there is better reporting of riders who flout the rules.
  • Reinforce the message that e-scooters (just like bikes) should NOT be ridden on the pavements.
  • Introduce clear number plates on e-scooters to help identify rogue riders. Increase riding education.
  • Giving away free helmets.
  • Introduce greater deterrents to unsafe riding:
    • Charge users a premium for abandoning or parking a scooter in a no-parking zone.
    • Block users who are abusing the licensing rules, such as enabling underage riders.
    • Anyone caught using e-scooters illegally could face criminal proceedings. For misuse, 6 points could be added to a user’s driving licence.

Riding on pavement is illegal in the U.K., and education plays an important role in making sure that users abide by the rules. Our free online traffic school, Ride Like Voila, teaches users the rules of the road and rewards users with ride vouchers when they complete modules. We actively communicate to riders that they should never ride on pavement throughout their journey, from in-app communications during the onboarding flow, through to ongoing road safety communications.

Users have a huge responsibility, not only towards themselves but towards other road users and pedestrians. Voi has developed an in-app reaction-time test that is activated during certain hours of the day when people are likely to be imbibing. The test aims to educate users on why drunk riding is unsafe (impacts reflexes, balance, overall judgement), and to encourage them to consider alternative modes of transport if they get poor results in the cognitive test. Voi can also implement no-parking zones in areas with bars and nightlife to discourage scooter use.

Pavement riding is strictly prohibited. If someone is caught riding a Voi e-scooter on the pavement by a Voi ambassador, the ambassador would complete a reporting form and issue a strike or a block to the user (a rider is usually blocked on the third strike, unless the infraction is serious). If the offending rider is caught by the police, the police report the incident to Voi ambassadors, who will carry out the strike or ban policy noted above.

As required by U.K. legislation, Voi users have motor third-party insurance. Voi has also decided to provide personal accident coverage insurance for all e-scooter trips.

There should only be one rider per e-scooter. Riders should follow the Highway Code, wear a helmet, avoid riding on pavements, abide by speed limits, and keep vigilant of their surroundings. Rider also have to complete mandatory health and safety training within the app before they can start riding. Voi also provides further training with their Ride Like Voila programme , which riders can earn credits for completing.

Safety is Voi’s top priority, and there are many resources available to riders. Voi recommends all users complete Ride Like Voila, its online traffic school. Voi regularly sends users safety information via its app, and publishes regular safety content on the blog, such as recent articles about e-scooter safety during the COVID-19 pandemic and safety initiatives in the U.K. There is also a comprehensive FAQ on the Voi website that includes safety information. If a user has specific questions, they can contact support at support@voiapp.io.