Is the main contact number for urgent calls, such as emergencies that are taking place there and then, call this number and then you can ask for: Police, Fire Service or Ambulance.
101Non-emergency police
This number is for non-emergency calls such as wanting to talk to your local police officer, getting advice, reporting things such as a stolen car, property damage, minor crime or related activity.
When dialling you will need to choose the option for either:
This number is for urgent medical problems that do not require an emergency response. When you call, you will speak to someone who can advise you on what to do around your situation, whether that is for yourself or someone else.
Community Safety Team: Off-campus non-emergency guidance
024765 22083
If you are unsure what service you may need or where to get support, you can always contact the on-campus community safety team who can answer queries and give advice around what to do. However, it is important to note they are only able to respond in person to things that happen on-campus. You can check out their website or contact them via .
Report and Support
If you need support, guidance or help with reporting something that has affected you then please get in touch with the report and support team. This is a secure, confidential platform to report incidents of sexual misconduct, bullying, harassment, discrimination or hate crime. Please reach out.
Thieves are known to operate in crowded areas, at cash machines, in car parks, and around bus/train stations, especially during rush hour. To protect your valuables:
Do not keep all your valuables in one place
Do not leave your bags unattended anywhere. As well as attracting pickpockets, you could also create a security alert
Keep your bags where you can see them in restaurants, bars or theatres. Do not put your bag on the floor or over the back of your chair
Wear your bag in front of you, not over your shoulder, in crowded areas such as on a bus or train
Do not be distracted by your surroundings. Be aware that criminals may try to divert your attention
Avoid isolated places, especially at night
Be aware of your surroundings. If you’re listening to music through headphones, make sure you can still hear what’s happening around you. It’s also good to avoid walking while staring at your phone. This is especially important if you’re walking alone or in the dark
Stick to well-lit and overlooked routes, wherever possible
Try to travel in groups of two or more people. If you are going out alone, tell someone where you're going and what time you expect to be back
Don't forget your house key
Mobile phones, laptop computers and small electronics are attractive to opportunist criminals. Be careful about where you take them and how you use them
Never get into a taxi on the street unless it is a licensed Hackney Carriage, also called a ‘black cab’. Only use a private-hire cab/Uber that you have booked by phone
Don't accept lifts from strangers
Trust your ‘gut feeling’ and avoid people and situations that make you feel uneasy
Have a look at the following personal safety apps:
Socialising with friends is a key part of the university experience for many students. No matter if you’re going out or heading to a friend’s flat for the evening, here are a few ways to ensure you have a great time from start to finish:
Have a plan for getting home, including if your phone runs out of charge
If possible, go out and return home in a group, especially when walking in poorly lit areas
Ask for Angela if you feel unsafe at any time. Many bars, pubs and clubs around the city now offer this service, including on campus; look out for posters in the venue
Avoid walking home alone in secluded areas – it’s safer to get a taxi. If you do choose to walk and begin feeling uneasy, call a friend.
If you drink alcohol, keep track of your units and alternate your alcoholic drinks with water - see DrinkAware for more guidance
Be part of a WhatsApp group with friends so you can communicate your location throughout the evening, just in case you become separated
While the University does not condone the misuse of alcohol or illegal drugs, we’re here to support you if you think you or a friend might have a problem with either of these things.
Bikes can be targeted by opportunist thieves because they can be easy to steal.
Please ensure you:
Always lock your bike using a hardened, ‘D’-type lock. The cheaper, cable-type locks can be removed relatively easily
Attach the lock through the frame and to a strong structure that is fixed to the ground or a building, whenever possible
If you can, lock the bike in a well-lit location and somewhere with people walking by
Whether you are on or off campus, this may be the first time you have lived away from home, or the first time that you have shared a house or flat. Check out the Safer Students guidance from the West Midlands Police.
Remember:
Always lock your room, front and rear doors of your accommodation, even when there is someone at home. This is because most burglars are opportunists and may try to steal items that are located close to open doors and windows, such as wallets, phones, keys and laptops.
Do not allow anyone into your home unless you know who they are.
Do not leave ID cards, cash cards, money, chequebooks or keys lying around.
Never leave your home unlocked when you leave it - even if it is only for a short period of time. Make sure all windows are closed and locked.
Never cover your smoke alarm or leave cooking unattended. Devise an escape route in case there’s a fire, and make sure to keep it clear.
It is a good idea to use a timer device to turn on lights and a radio. These can be bought very cheaply and are a sound investment.
Do not leave your personal belongings where they can be seen through doors and windows.
Make sure you buy contents insurance for all your gadgets and tech, and you can register them at www.immobilise.com
If you’re renting privately, check that your landlord has a valid Gas Safety Certificate; get a carbon dioxide detector if there isn't one already installed; and check your smoke alarm is working regularly. Press the button twice, once to turn it on and again to turn it off.
If you see anyone acting suspiciously, report it to the police by calling 101. If a crime is taking place there and then, call 999.
Scamming is more common amongst students than you think. Criminals are experts at impersonating people, organisations and the police.
They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
STOP: Take a moment to stop and think before parting with your money or information. It could keep you safe.
CHALLENGE: Ask yourself, could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
PROTECT: Contact your bank immediately if you think you’ve been scammed and report it to Action Fraud at actionfraud.police.uk or contact Community Safety.
The bottom line is that SLC, HMRC, banks, PayPal, eBay, etc. will never ask you to reveal personal details over email. If you're asked to do it, don't.
Currently, only Leamington Spa has local area provisions to help with safety and support. You can check out their offering on our local area pages.
As a tenant, it’s important to know your rights to ensure you’re treated fairly by your landlord or private agent throughout your tenancy. This article by Save the Student provides a helpful list of tenant rights that every student should know before moving into their new place. Pay special attention to Point 1- Fire safety and Point 2- Can your landlord enter your property.
If you feel that your landlord or private agent isn't fulfilling their responsibilities, is breaching the terms of your tenancy agreement, or is acting in a way that isn't legal, you can reach out to: