FAQs about Postgraduate Virtual Open Days at Warwick
We have compiled a list of helpful FAQ's to help you navigate Virtual Open Days at the University of Warwick.
Accessibility Note - For those using screen readers, on the below FAQ's please select the '>>' widget next to the section title to unhide the text so it becomes visible to the screen reader.
Follow this process:
- Make sure you book your place on the event by filling in your details on the booking form.
- You will then receive a confirmation email which will contain a link to the Agenda page so you can choose your sessions.
- You will see a small seat icon on the top left hand side of your chosen session which will book your place onto this session.
- You can then repeat this process and choose further sessions using the above points.
When joining the session, you will be asked to enable your webcam and microphone. Please do not do this unless you are attending an interactive session. Any questions you have can be asked in the live chat text boxes.
You can access the link to your session in the following ways:
- Go to ‘My Registered Sessions’ under the Agenda tab to view your session links.
- Follow the link to your session from your personal calendar if you have added this in after your booking.
- Follow the link you received in the email you received after booking your place at the event.
Make sure you are logged in to choose your sessions. To do this, don’t input your email address again on the Agenda page, go back to the confirmation email in your inbox and repeat the process detailed above.
We will avoid one-to-one online interaction with anyone under 18 if no other trusted adult is also in the session. If this situation occurs by accident, for instance because another participant has lost connection, we will terminate the session.
Since our sessions may include some under 18s, we discourage swearing and do not allow content of a violent or sexual nature.
You are able to enter the virtual room from 2 minutes before your session is due to start.
Please be aware that all of our sessions will be recorded, so please do not enable your webcam or audio if you do not wish to appear.
Be sure to check your spam or junk folder in your inbox first to see if it is in there. If your email is not in there and has not come through, contact us on opendays at warwick dot ac dot uk with your name and the email address you booked through and we will help to resolve this for you.
You can access our event platform through the webpage on a desktop computer, laptop, or mobile device. Our event platform officially supports Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported. If possible, we recommend using a device with the above-listed browsers. We also recommend you disable all pop-up blockers and ad-blockers as they might interfere with the session broadcasting.
To test your system settings before the event starts you can use this free toolLink opens in a new window.
Under the Agenda tab, you will see ‘My Registered Sessions’ on the far right. Under this, you will see all the sessions you have chosen so far. We recommend you add your sessions to your own personal calendar to get reminders of what sessions you have booked. You can do this by selecting ‘Add to Calendar’ and you can choose to add to your Google, Outlook, iCal or Yahoo account.
Don't worry, all of the sessions are being recorded so you can view them at anytime afterwards. Please cancel your place to allow someone else to attend.
Any comments you post in the Room Chat will appear to all attendees in the session.
Please try the following troubleshooting if you experience problems accessing your sessions:
- Try 'Incognito Mode' on Google Chrome
- Make sure you've got third party cookies enabled/make sure cookies are not being blocked on your browser
- Clear your cache/cookies on your browser history
- Try from another browser (ideally Google Chrome if possible)
If you are still having problems please email email@example.com and we will do our best to assist you.
You can remove yourself from a session at any time and this will open a space for someone else. To do this, go to ‘My Registered Sessions’, and select the seat icon on the top left. You will then be prompted to confirm if you wish to remove the session from your schedule or keep this in. You can choose any additional sessions you want, as long as there are spaces still available on your chosen session.
Please avoid sharing any personal information within the session. This includes your address, surname, email address, phone number, university or place of work, usernames or any sensitive personal information.
To be alerted when your sessions are starting soon we recommend adding the sessions to your calendar by selecting ‘Add to Calendar’ (Google, Outlook, iCal or Yahoo) next to each session.
Yes. As long as there are still places available, you can register for sessions that are about to begin. You can also join an in-progress session, so don’t worry if you’re running late.
Moderators will not enable your microphones and webcam, should you happen to leave them on, unless you join an interactive session.
Have a look back at the Agenda for the event to see whether the same session is repeated at any point and re-register. If it isn’t running again, all sessions are recorded and will be available after the event has finished.
Please do not record the online session, take screenshots, or share images or recordings of the session, via emails or on social media.
If you wish to review or revisit any of the sessions, they will be made available to you at a later date.
If you would like captioning during sessions, you may wish to try installing the Google captioning plug-in.
If you need support with this or have any other accessibility requirements for the Virtual Open Days, please contact us at opendays at warwick dot ac dot uk.
In the unlikely event that you see or hear anything upsetting or inappropriate in the course of the online event, please use the Q&A live chat to contact the moderator privately.
If you wish to let us know about something after the event has finished please contact firstname.lastname@example.org.
If you have any accessibility requirements for the Virtual Open Days, please contact us as opendays at warwick dot ac dot uk.