If things start going wrong, or you need some support then there is an abundance of help within the University and Department.
If it is something serious and you need immediate help please contact Student Support Services or Security by dialling 024 7652 2222, or internal extension 22222 where appropriate.
Otherwise the Taught Programmes Office in the department is a good place to start, or your Personal Tutor, where they will be able to direct you to the best person to talk to further if necessary. The Undergraduate Programme Manager will often be able to help with immediate problems (their office is next door to the Undergraduate Office). If you have concerns don't keep them to yourself and suffer in silence!
Beyond the department, there are lots of other avenues for support.
Community Safety
The Community Safety team works 24 hours a day, 7 days a week, 365 days a year to support the University community by ensuring there is a safe, secure and friendly environment for students, staff and visitors. If you have any queries about your safety and security on campus, you can visit their webpage or email: .
You can also phone the Community Safety team on 024 765 22083. In an emergency on campus, phone 024 765 22222 and in an emergency off-campus phone 999, which will take you through to external emergency services.
Students should always call Community Safety for emergency response requirements, i.e. first aid/ambulance/fire, safety and security issues on and off campus, mental health aid, pastoral care, facility support, outdoor event applications and entertainment support including external speaker events. The Community Safety contact phone numbers can be found on the back of student and staff ID cards.
Wellbeing Support Services
Wellbeing Support Services offer brief consultations daily from 10am to 3pm Monday to Friday. These can be accessed via an online queue or students can drop in in-person at Senate House. There is no need to book in. The brief consultations are an opportunity to discuss what it is you are looking for support with, to learn about the different support options available, and plan the best next steps for you, with the support of the wellbeing professional.
The Wellbeing Support Team offer advice and support appointments on a wide range of issues. Whether you are an undergraduate or a postgraduate; home or international – if there is something troubling you, or hindering you from focusing on your studies, please come and talk to us.
The issues may be:
- practical - for example, difficulties with accommodation
- emotional - family difficulties, homesickness, support through a disciplinary process
- wellbeing-related - concerns about your wellbeing and how you can better manage it, or that of another member of the University community
- safety-related - concerns about security, harassment or crime
They can also refer onwards to appropriate internal/external services. The Wellbeing Support Team also run a wellbeing programme called Steps to Wellbeing. This programme offers support and advice on managing low mood, stress and anxiety, productivity, managing change and sleep and relaxation. Wellbeing Support is located on the ground floor of Senate House. To access services, visit their website or telephone 024 76575570.
Counselling and Psychotherapy Services Team
The Counselling and Psychotherapy Services Team makes up part of the network of support for all students at any level of study. The team offers students opportunities to access professional support to help them better develop and fulfil their personal, academic and professional potential. The service is confidential, and no information will go on any academic student records. There is a range of services, including individual counselling (either in person or virtually online as appropriate), themed group sessions and counselling via email. The team uses a variety of theoretical models, including CBT, in their work to support students.
Students engage with Counselling and Psychotherapy Services to work through issues such as depression, anxiety, or problems with self/identity or interpersonal relationships, and so on. Students from all academic departments may bring problems from their past or present that hinder their capacity to function, such as: abuse, eating distress, loss, trauma and self-harm. The Psychological Therapists can help with exploring issues to develop insight and bring about positive change to psychological and emotional distress so students can better focus on their studies. More information and FAQS are available online.
The Counselling and Psychotherapy Services Team is located on the ground floor in Senate House. To access the services, speak to a Wellbeing professional who will advise you on the next steps – see the Wellbeing websiteLink opens in a new window for details.
Disability team
The University offers a wide range of support services to students with disabilities (including specific learning differences, mental health, neurodiversity and long term medical conditions) and encourages a positive climate of disclosure. Students with disabilities can seek advice and support through the Disability Team in Wellbeing Support Services. Further information relating to the University’s provision for students with disabilities is available online.
The Disability Team is located on the ground floor in Senate House. To access the services, submit an enquiry through the Wellbeing portalLink opens in a new window.
Academic Departments, the Dean of Students Office, the Students’ Union, the Health Centre and other teams in Wellbeing Support Services can also offer advice and guidance to students with disabilities. Further information can be found onlineLink opens in a new window.
The Disability Services team in Wellbeing Support Services can also provide information and guidance to staff supporting students with disabilities, also in relation to inclusive teaching and learning practices, the accessibility of course resources, assessment and delivery. Further information is available onlineLink opens in a new window.
Residential Community Team
All students who have accommodation on campus have access to the Residential Community Team (RCT), a peer support service, consisting of current Warwick students, which is available 24/7/365.
The RCT is here to help with a wide range of matters including, but not limited to, personal or family problems, feeling lonely or homesick, flat mate disputes, and to signpost to internal and external services when students are not sure where to get help or who to talk to. In addition, the RCT organise a series of free events and activities across campus, designed to support students as they transition to university life and to enable them to develop the skills and internal tools needed to navigate student life. It’s also a great opportunity to make friends and meet new people!
Guidance about life on campus has been compiled, including information for students on various aspects of living on campus.
Between 9am-11pm, Monday to Friday, and 12pm-11pm, Saturday and Sunday, the RCT can be contacted via email: or telephone 024 765 75570 for staff. For students, we encourage emailing or completing their online formLink opens in a new window, or attending drop ins either at the RCT hub (Red Square, Rootes) 5pm-11pm or at their residency hub 7pm-9pm, which is available 7 days a week.
For non-emergency support outside of these hours, the RCT operate two dedicated phone lines, details of which can be found here. For emergencies outside of these hours, students should contact the Community Safety Team on 024 7652 2222.
University Health Centre
Students living on campus or within the catchment should register with the University Health Centre. Students will have to be registered in order to use the Health Centre services, although the Health Centre may be able to assist nonregistered students in emergencies.
Please see full details of eligibility on the Home Page within the Register Here tab on the Health Centre website.
The Health Centre provides primary health care GP services to registered patients; two medical practices with both male and female doctors; nurse practitioners and Practice Nurses; sexual health clinics; travel clinics and immunisation facilities. Students should call the Health Centre if they require a consultation with a doctor or nurse.
Students living off-campus, who are not able to register with the health centre, can locate their nearest GP via the NHS website.
The University Health Centre is located on Health Centre Road and can be contacted by telephone on 0247 526 3418.
Chaplaincy
Our Chaplains and Faith Advisors delight in the diversity and vibrancy of relationships between people with differing worldviews. We would love you to be part of the community here and to feel at home.
If you need space to reflect in the midst of a busy academic life, you can find it at the Chaplaincy. It's a place of safety, care and encounter. We're here for absolutely anyone who would appreciate our quieter space and the support of our Chaplains.
You're welcome to drop in and make yourself a hot drink; take a seat in our lounge or study spaces; take a moment by yourself or with friends. Take advantage of our outside space to walk the Labyrinth or enjoy the peace of the Contemplation Garden on the Westwood campus. Life can be challenging, so if you need someone to listen, our Chaplains are here for you; for people of all faiths and none.
If you have a particular faith or religion, we are able to help you meet with people who share your beliefs and can help make University a time of growth for you. For the latest details and to contact a Chaplain, please refer to their website.
Warwick Students’ Union Advice Centre
Warwick Students’ Union Advice Centre (WSUAC) offers free, independent, non-judgmental, impartial and confidential advice to Warwick students. The team of experienced advisors will provide friendly, professional and practical advice and support or/and signposting on a range of enquiries which include:
- Academic advice: Appeals, complaints, mitigating circumstances, disability/reasonable adjustments, change of course and problems, temporary or permanent withdrawal, any University Committee proceedings continuation of registration, misconduct or plagiarism, fitness to practice and more.
- Housing advice: Campus accommodation, tenancy contract checks, university and private housing, landlord and tenant disputes, tenants’ rights, repairs and deposits.
- Disciplinary advice: If you are involved in any incident that is investigated under the Disciplinary Regulations, WSUAC can support you through the process and accompany you at meetings and hearings.
- Money advice: University fees, debt advice, budgeting, SFE problems, hardship, independent status and we can provide free food parcels and foodbank vouchers discreetly and confidentially.
This is not an exhaustive list of what WSUAC does, so if you are unsure where to get help or advice contact them and they will help you or signpost you to someone who can help. Contact Warwick Students’ Union Advice Centre via their website.
University Children's Services
Children of Warwick staff and students are eligible to attend the University Nursery. Parents interested in placing their child in the nursery should contact the nursery with regards to availability and complete an application formLink opens in a new window as early as possible. The nursery administrator can provide parents with advice on how to search for alternative nursery care, if required. The nursery holds an extensive waiting list and prior booking is essential.
The Nursery is located on Lakeside, opposite the Scarman House Conference Centre, on Scarman Road and can be contacted by telephone on 024 765 23389 or email: .
In recent years, a Holiday Camp has also been available https://warwick.ac.uk/services/holidaycamps to primary school age children for all holidays (exc. Christmas). Booking opens approximately 6 weeks before the beginning of the individual schemes. For more information on the scheme parents can email .
Student Funding Support
The Student Funding Support team offers information, advice and guidance on all aspects of financial support. This includes government grants and loans, and undergraduate scholarships and bursaries provided directly by the University to students. The team administers a number of the University’s hardship funds to students and can provide budgeting advice.
Students should contact Student Funding Support if they want further information about what financial support they may be entitled to, including loans, grants, scholarships and bursaries, or are having difficulty meeting essential course-related or living expenses.
The Student Funding Support team is located on the ground floor of Senate House (open Monday to Thursday, 9am-5pm, Friday 9am-4pm) and can be contacted by telephone on 024 761 50096 or email: .