Remote Consulting is when patients consult with healthcare workers about a health issue using some form of digital communication, e.g. a mobile phone or tablet. Remote consulting has potential to improve access to quality healthcare, particularly for communities with minimal access to services or living in low resource settings. In the face of COVID-19, health workers can protect their own health and the health of their patients by providing healthcare remotely where this is safe for the patient. At this time of pandemic, the World Health Organization recommends the use of remote consulting where possible.
Led by Professor Frances Griffiths, our Remote Consulting for Healthcare Programme at Warwick Medical School combines cutting-edged research with training and development of materials to support digital communication between healthcare providers and patients: in low- and middle-income countries and the UK.
We are a community of academics, researchers and practitioners from within and beyond the university who are interested in exploring digital innovation in healthcare delivery, showcasing good practice, contributing evidence and participating in emerging debate and practice in this lively new field.
- King's College London. UK
- African Population and Health Research Center (APHRC), Kenya
- Independent University, Bangladesh
- The Aga Khan University, Pakistan
- University of Ibadan, Nigeria
- St Francis College of Health and Allied Sciences, Tanzania
Training in Remote Consulting
In low-resource settings in sub-Saharan Africa and South Asia, healthcare workers may own smart phones but other equipment for digital communication is rare. We have developed a blended training programme (REaCH) to support the delivery of trustworthy, safe and scalable remote primary healthcare.
REaCH uses a a train-the-trainer approach: nurses/medical officers/doctors are trained via their smart phones using an app and social media; training is then cascaded to other cadres of health worker including community health workers, who are trained using their feature phones and available social media. opens in a new windowLink opens in a new window
REaCH Training and materials
REaCH training materials are free to use subject to licence. If you would like to discuss delivery of the training by one of the organisations who developed it please get in touch.
Learn more about our current and past research by clicking on specific projects below.
Remote consulting in low-resource settings in Sub-Saharan Africa and South Asia
- The REaCH Trial: COVID-19: Determining trustworthiness and safety of REmote Consulting in primary Healthcare for chronic disease populations in Africa
- The effectiveness, safety, trustworthiness, feasibility, and acceptability of remote consulting in low and middle-income countries (LMICs): An umbrella review
- Co-produced mobile consulting for remote, marginalised communities in Africa
- The mConsulting Project: Mobile consulting as an option for communities with minimal healthcare access in low-resource settings in Bangladesh, Kenya, Nigeria, Pakistan and Tanzania
Remote Consulting in the UK
- The LYNC Study: Improving health outcomes for young people with long-term conditions: The role of digital communication in current and future patient-clinical communication for NHS providers of specialist clinical service
Frances Griffiths firstname.lastname@example.org