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Digital Communication for Health

Digital engagement

Based on research findings of the NIHR LYNC study, this professional development course will demonstrate the ways effective digital communications can help improve health and social care provision, keeping the patient or client at the centre of care.

Why study this course?

There is an increasingly important role for digital communications to play in the interaction between clinicians and patients and carers within the NHS and social care. Digital communications can help develop a person centred approach to care, including enhancing face to face engagement, developing and maintaining relationships, helping catch problems early, saving time, increasing ease and flexibility in accessing services, providing reassurance and raising the confidence of patients and their carers in managing their conditions.

Who is the course aimed at?

The course aims to meet the educational needs of all health and social care professionals using, or planning to use, digital channels of communication to enhance patient/client care.

Course content

This course has been designed to provide support and guidance on the following areas:

  • The types of digital communication that work well, for whom, where and when
  • Ethical issues
  • Patient safety
  • Costs involved
  • The benefits to patients, carers and staff in health and social care
  • The development of your own plans to use digital communication channels within your teams

Key Facts

Contact: Melissa Parkes

+44 (0)2476 574261

Duration: 20 hours' study within 3 months. During the final four weeks of course delivery tutors will be available to interact with you online.

Location: Online

Dates: To be confirmed - please register your interest by email to 

Course director: Professor Frances Griffiths

Useful documents and links

The role of digital communication in current and future patient-clinical communication: results of national research project undertaken by course leadership

NHS Long Term Plan, Chapter 5: Digitally-enabled care will go mainstream across the NHS

  Harnessing the Power of Health Information Technology to
Improve Care in England

Report of the National Advisory Group on Health Information Technology in England