Your Support Network

Warwick has a wide range of staff and services ready to support you at any stage of your journey here.

This page shows you who to contact for different types of support and what teams and services are available to you. If you're ever unsure, always ask a member of staff in your department - they can point you in the right direction.

Karolina, Undergraduate Law

Academic Staff

The academic staff in your department are your first point of contact for course-related questions - from module selection to academic advice. Their details will be on your department's webpages.

Personal Tutor (PT)

Who they are: A key academic member of staff in your department, assigned to support you throughout your studies. Your PT should remain consistent throughout your time at Warwick.

How they support you: Help you settle in, support your academic progress and wellbeing, discuss feedback and module choices, and offer guidance on careers. You lead the conversation, so always reflect and prepare before meetings.

When and how to contact them: You will meet at least once per term, but you can request additional meetings if needed. Contact them via email - your PT will let you know their preferred method. For more info visit the Dean of Students Office

Senior Tutor (ST)

Who they are: An academic staff member who oversees all Personal Tutors in your department.

How they support you: They deal with complex issues. They also manage mitigating circumstances, reasonable adjustments and queries relating to personal tutoring.

When and how to contact them: Always contact your Personal Tutor first. If necessary, you can email your Senior Tutor directly. Contact them via email or office hours. Find out who your Senior Tutor is via the Dean of Students Office

Module Convenors/Leaders

Who they are: An academic staff member responsible for coordinating and delivering a specific module. You’ll have one for each module you’re enrolled in.

How they support you: Teach the module and answer students' questions about the module content, teaching sessions, assessments and feedback.

When and how to reach out: Anytime you have questions or concerns about a module! Contact them via email or office hours. Check your module info pages on Moodle (or MyWBS for WBS students) to find their contact details.

Director of Student Experience (DSE)

Who they are: Your main contact for issues affecting your whole cohort, rather than individual or personal matters.

How they support you: Organise departmental events, peer mentoring schemes and career-related opportunities. They also work closely with the Student Staff Liaison Committee to improve the student experience.

When and how to contact them: For general department matters like timetabling, course organisation, or suggestions for improving the student experience. Email or visit them during office hours.

Director of Undergraduate/Postgraduate Taught Studies (DUGS/DPGT)

Who they are: Academic staff overseeing your course. There are separate roles for different study groups.

DUGS oversee undergraduate programmes. DPGTS oversee postgraduate taught programmes. Some departments have Directors of Graduate Studies, or Directors of Postgraduate Research, to oversee research student programmes.

How they support you: Oversee the course, including the structure, modules, assessment, and teaching and learning issues.

When are how to reach out: If your department requires approval for you to take external modules, speak to the relevant director of study. Check if this applies to you. You can contact them via email or visit during office hours. Check for contact details on your department’s webpage.

Director of Education/Studies

Who they are: An academic member of staff who oversees teaching and learning quality, and curriculum development in your department.

How they support you: They make sure students have high-quality learning experiences and continuously work to improve them.

When and how to reach out: If you have feedback or concerns about the curriculum content, teaching quality, academic policies or ways to improve student learning, share this with them. Contact them via email or office hours; visit your department’s webpage to find their contact details.

Office Hours
Academic staff have set office hours. These are scheduled times when you can drop in to ask questions or get support. You can often find these listed on your department's webpages or on Moodle (or my.wbs for WBS students). Some staff require that you book office hours - so if you're unsure if you need to book, check with them.

Joint Honours student or taking External Modules?
Your main support will come from your ‘home’ department. Your allocated ‘home’ department will be communicated to you.

Professional Staff

Each department also has Professional Services Staff. They manage and support with course administration, student queries and day to day operations in the department.

Titles may vary, but they’re key contacts for practical support! You can find contact details like email, phone numbers and office locations on your department’s webpages.

Key roles in your department include:

Programme Team

Who they are: Your department's Programme Team include staff like Programme Officer, Co-ordinator, and Manager. Each department has a Programme Team.

How they support you: They manage course administration, help your studies run smoothly, and answer a wide range of questions - from timetabling and module registration to Tabula, Moodle, module and monitoring points.

When and how to contact them: You can ask your Programme Team anything! If they are unable to help directly, they will direct you to the team or person who can assist. Email the team’s central inbox (find this on your department’s webpages). Urgent? Call or visit the Programmes Office on campus.

Careers Consultant

Who they are: A dedicated staff member in your department who can provide you with tailored careers advice and guidance.

How they support you: Offer one-to-one careers advice, give CV and application feedback, help with interview preparation and assist in finding internships or placements. Lean into their support, it is up to you to make the most of it by being proactive.

When and how to reach out: For any careers-related questions or support. Check the Student Opportunity Hub to find out who your Careers Consultant is and book an appointment with them.

Disabled Student Champion

Each department has at least one Disabled Student Champion, who is either an academic or professional services member of staff. You can talk to them about how you're settling in at university, reasonable adjustments, and about accessing further support and guidance.

Read more and find out who your department's Disabled Student Champion is.

Disabled Student Champion

Wellbeing Services

The Wellbeing and Student Support Team can provide you with practical advice and emotional support for your wellbeing. If you're dealing with personal, pastoral or welfare issues, they're here to provide or guide you to the right support.

Whether you're facing short-term or long-term challenges, you can speak to them in confidence. They'll help to identify your needs and connect you with the most appropriate services. Always reach out to the Wellbeing Services Team if you need it.

How to Contact Wellbeing Services

Get in touch through the Wellbeing PortalLink opens in a new window (Available to applicants and current students)
Email: wellbeing@warwick.ac.ukLink opens in a new window
Call: 024 7657 5570
Visit: Ground Floor, Senate House - Central CampusLink opens in a new window

Wellbeing and Student Support Team

Disability Services

The Disability Services Team help students with disabilities, such as learning difficulties and long-term health conditions, including mental health conditions.

They support students with accommodation needs, accessible transport, assistive technology, exam arrangement, reasonable adjustments and applying for Disability Students’ Allowance (DSA), amongst other things!

How to Contact Disability Services

Get in touch through the Wellbeing Portal Link opens in a new window(Available to applicants and current students)
Email: wellbeing@warwick.ac.ukLink opens in a new window
Call: 024 7657 5570
Visit: Ground Floor, Senate House - Central CampusLink opens in a new window

(Remember: in addition to the central Disability Services team, each department has a Disabled Student ChampionLink opens in a new window, a staff member who you can talk to settling in at university, reasonable adjustments, and about accessing further support and guidance)

Disability Services

Library

The Library Team at Warwick has many resources and staff to support your academic journey. They can help you to navigate the library, find resources online, improve your academic skills or get help to avoiding plagiarism.

Key roles in the Library include:

Research and Academic Support Librarians

Who they are: Each department has it's own dedicated Research and Academic Support Librarian. They are subject specialists in your course.

When to reach out: They can provide advice to help you with referencing, researching, finding resources, using databases and navigating the Library. But remember, you need to reach out to them!

How to Get in Touch: You can contact them via email, Teams or phone. Find out the contact details for your specific Research and Academic Support Librarian here.

Library Helpdesk

Who they are: Library staff who can support you with a wide range of queries, based in the library.

When to Reach Out: Helpdesk Staff can help you with your Library account, borrowing, renewing and reserving books, paying charges and general enquiries.

How to Get in Touch: Contact via email: library@warwick.ac.uk or call: 024 765 22026. Visit in person, it is located on the 1^st floor of the Library and is open 7 days a week, 8am-8pm.

Accessibility Specialist

Who they are: A member of staff that specialises in accessibility provision.
How they support you: The library provides services for students with access needs, including:

Physical access like as parking provisions and lifts.
Assistive software and equipment.
Accessible study rooms
Adjustable furniture
Individual library

How to get in touch: For full details of the accessibility information, visit the library's website. To book an appointment with an Accessibility Specialist, contact: disability@warwick.ac.uk

Need Extra Support from the Library?
Alongside the Library staff, the library offers a range of instructional videos and online coursesLink opens in a new window to guide you to use its facilities. Guidance includes:

Virtual tour of the Library
How to borrow, return and request books
Navigating and referencing resources

Visit the Library website

Students' Union

Warwick Students' Union provides representation, activities and support to the whole student community.
The SU is an independent organisation that acts to support students throughout their academic journey.

Their network of Academic Reps can help you with issues affecting your educational experience, and the SU Advice Centre is there to provide personal support with any aspect of student life you may be struggling with.

Examples of the ways student roles and the SU can support you:

Academic Representatives / Student-Staff Liaison Committees (SSLCs)

What they do:

Academic Representatives are elected students who represent your academic interests and help improve your educational experience. They gather feedback from peers and work closely with university staff to ensure your voice is heard.

There are three main types of Academic Representatives:

Course Reps – your first point of contact for course-related feedback and support.
Department Reps – they work with Course Reps to escalate broader issues within your department.
Faculty Reps – they represent concerns at the faculty and university-wide level.

While Academic Reps may not be able to resolve issues directly, they play a key role in advocating for you - especially during Student-Staff Liaison Committee (SSLC) meetings. They ensure your feedback reaches the right people and keep you updated on any actions or decisions taken.

If you have feedback, questions, or concerns about your course, don’t hesitate to reach out to your Course Rep. They’re here to support you!

How to Get in Touch: Find out your course rep via departmental communications, or via the SU course rep elections pages.

SU Advice Centre

What they do: The Students Union Advice Centre offers free, confidential and independent support for Warwick Students. They can help with:

Academic issues (appeals, complaints, course changes, exams, fitness to attend)
Housing and tenancy advice
Financial guidance
Wellbeing tips

How to Get in Touch: Access more information and submit an Advice Service Enquiry Form here.

Student Information Centre

The Student Information Centre is the friendly face of Warwick Accommodation, Student Records and Student Finance and much more. The can help students with a range of queries, including:

Collecting or replacing your student ID card
Getting Proof of Study/Student Status Letters
Collecting your graduation certificate
Issues with Warwick accommodation (e.g. room keys or maintenance)
Questions about paying student fees

How to Contact the Student Information Centre
Email: studentinformationcentre@warwick.ac.uk
Call: +44 (0)24 76522280
Visit: Ground Floor in Senate House on Central Campus (open seven days a week)

Student Information Centre

Student Visa Support

The Student Visa Advice Service is a dedicated team that support international students at Warwick. Whether you have questions before arriving, during your time here or as you plan your next steps after graduation, the team is here to help.

They offer expert advice to students on a range of topics, such as:

Applying for visas (for pre-sessional courses, your studies or graduation)
Enrolment and right to study checks
Immigration status
Working during your studies

The team are based in the Student Opportunity Hub in Senate House, on central campus. For more advice and details on the ways in which you can get in touch with them, visit their webpage.

Student Visa Support

Student Opportunity

Student Opportunity is a department made up of several teams that support students in their careers development, skills building, volunteering and international experiences.

Student Opportunity includes:

The Careers Team
The Warwick Award Team
The Warwick Volunteers Team
The Student Mobility Team

Each team are dedicated to supporting your experience, and connecting with you with the best opportunities for you. The Student Opportunity Hub is based in Senate House, on central campus - you can get in touch with them online or in person!

Student Opportunity

Residential Community Team

The Residential Community Team is made up of Residential Community Assistants (RCA's) and Senior Residential Community Assistants. The team are all students who live on campus and support fellow students 24/7, all year round.

They're here for a friendly chat, to help you settle in, make friends, to help deal with residential issues, and connect you with university services. You'll find them at community building events and around campus - they're very easy to spot in their light pink jumpers.

Each hall of residence has its own RCT Hub, and there's also a main RCT Hub that you can pop into. It is located in Red Square, Rootes (behind the Students' Union building).

Residential Community Team

Chaplaincy

The Chaplaincy is a welcoming space on campus for all students, religious, spiritual and non–religious.

The Chaplaincy is a quiet place to study, relax, reflect or talk to one of the friendly Faith Advisers. There are also prayer rooms and weekly religious services for those who want to take part.

All students are welcome in the chaplaincy - it is a space that is open every day, 365 days a year for all students. It is based on central campus, between Senate House and Warwick Arts Centre.

The Chaplaincy

Student peer support

Student Peer to Peer Support
Alongside staff support, there are also many student-led peer-mentoring opportunities help you settle in and succeed at Warwick. These schemes offer informal support from fellow students - a great way to ask questions, connect with fellow students, and learn from their experiences.

Types of Peer Mentoring

Departmental Schemes
Many departments run their own peer mentoring schemes. Each scheme is a bit different, but most will connect you with older students who can give lots of advice to help you navigate your course and university life. You'll hear about these during Welcome Week, by email, or on your department's webpages. For more info, contact your Personal Tutor, DSEP (Director of Student Experience) or Programmes Team.
Societies Schemes
The Students’ Union host many societies that provide student peer support. These include academic societies, (e.g. Philosophy Society), faith-based groups and societies for different student groups, such as the ADHD society. These offer mentoring, events and informal meet ups to help you and grow your support network.

View a full list of Academic Societies

Dean of Students Office

The Dean of Students Office Team plays a key role in the student learning experience at Warwick. The team is led by the Dean of Students and comprises academic and professional services staff, and students working in close partnership.

The Dean of Students Office oversees all personal tutoring. Members of the team include three Faculty Senior Tutors, each representing one of the following faculties:

Science, Engineering and Medicine
Social Sciences
Arts

Faculty Senior Tutors are members of academic staff who have responsibility for overseeing the Personal Tutoring system and student support within a specific faculty. They work from the Dean of Students Office and provide training and support to department Senior Tutors. Additionally, they are an escalation point to offer advice and support to students with more complex cases or sensitive issues.

Dean of Students Office

Community Safety

The Community Safety team is dedicated to protecting the safety and security of everyone who studies at, lives at, works at, and visits the University.

They are available and on-campus 24 hours a day, 365 days a year to provide support to everyone within our community when they need it, and where they need it. Areas of support include: student support and safety, emergency and incident response, campus-wide management and events.

How to contact the On-Campus Community Safety team:
General enquiries:

24-hour Control Centre
Call: 024 7652 2083
Email: community.safety@warwick.ac.ukLink opens in a new window

Emergency:

Call: 024 7652 2222

Events Support:

outdoor.events@warwick.ac.uk

Visit the Community Safety webpage to understand more about their support and guidance, and external emergency services contact details, such as ambulance, fire and police.

Off-Campus Safety
If you're off campus, you can find safety advice and contact numbers on the Safety and Support Off-Campus webpage.

Personal Tutoring: Support throughout your studies

"Personal tutors play a very important role in supporting all of our students to thrive. I would encourage you to engage with your personal tutor and to access all of the wonderful support we have here at Warwick."

Dr David Lees, Dean of Students

Casie’s student tip:

"Reflect before your meeting and think about what you’d like to discuss.

Remember to bring any relevant materials (like assignment feedback) on your laptop, tablet, or printed out. This is your time to get tailored support - so be open, honest, and proactive.

Some departments may ask you to complete a reflection form beforehand - even if they don’t, it’s worth doing!"

Emergency Contact Details

Emergency: If you are on campus and require out of hours emergency help please contact Community Safety on 024 7652 2222
Our emergency contact information