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Information for Current Apprentices

Your apprenticeship

Each of our apprenticeship programmes has been carefully mapped to the appropriate Apprenticeship StandardLink opens in a new window to ensure apprentices gain the specific Knowledge, Skills and Behaviours (KSBs) required for their job role.

The process below outlines 10 key stages of an apprenticeship so you know what to expect from your programme. A wheel listing the 10 stages of an apprenticeship; enrolment, induction, on- and off-the-job training, OneFile, tripartite review meetings, assessments, feedback, gateway, end point assessment, award.

Study and Wellbeing Support

In addition to the support offered by your academic tutors, you will be assigned a dedicated Apprenticeship Tutor to provide you with both academic and pastoral support and to discuss your progress and any concerns you have throughout your apprenticeship.

We also have a range of specialist departments to provide further help so we've brought together key links and contact information for University services that you may want to access, whether you're just starting your apprenticeship, or have been on your programme a while.

Below are some quick links to the applications that you will be using on a regular basis as part of you studies.

OneFileLink opens in a new window– The e-portfolio system used to compile the portfolio of evidence required for successful completion of your apprenticeship. Your Apprenticeship Tutor will use OneFile to set assessments and tasks, give feedback, monitor learning progress and off-the-job training, record attendance and document progress reviews.

OneFile guidance and support can be found hereLink opens in a new window

MoodleLink opens in a new window – The University's Virtual Learning Environment (VLE) is a web platform that provides you with access to online course materials, activities, assignment submission and communication tools. Every module has a Moodle page.

TabulaLink opens in a new window – Tabula allows you to receive important announcements, check assessment marks and your timetable, give course and module feedback, contact your lecturers and supervisors, access forms and change contact details.

Warwick emailLink opens in a new window - This is the address that we will use to contact you and you should use it to email members of staff. Please make sure you check your Warwick email account daily and do not let your inbox become full.

MyWarwick Mobile App Link opens in a new window - In the MyWarwick app students can access key links and contact information and regular news updates and announcements. t can also be used to view teaching timetables, coursework deadlines, check emails and create alerts.

You can find details of all IT information and services for students here Link opens in a new window.

We want to ensure you to feel safe, supported and valued within our campus community, and although you may not spend large amounts of time on the University campus, you are fully entitled to the support and wellbeing services we offer.

Wellbeing Support Link opens in a new window - Wellbeing Support Services provide advice, information and support to navigate the challenges and opportunities of student life. Their main aims are to promote mental health and wellbeing for all students, identify support needs, discuss strategies for managing mental health difficulties, provide short-term or ongoing support, and, if needed, access to other services.

Wellbeing Support Services are located on the ground floor of Senate House and can be contacted at or on 02476 575 570.

Disability Services Link opens in a new window - Disability Services encourage students to declare any disability or learning difference so that they can discuss support requirements to enable reasonable adjustments to be made for the duration of their studies.

Disability Services are located on the ground floor of Senate House and can be contacted at or on 02476 575 570.

The University's Values Link opens in a new window- These principles represent our expectations of how we behave as a University Community, both as individuals and as an institution. They also inform our approach to taking appropriate action when these expectations are not met.

We treat everyone with respect

We do not tolerate discrimination

We do not tolerate sexual misconduct, violence or abuse

We keep our campus and community safe

"We" means all of us, students and staff alike

Values Moodle Link opens in a new window- This should be completed upon enrolment each year, and communicates your rights and responsibilities as members of the Warwick community that enable us to create a working, living and learning environment where everyone feels welcomed and safe to be themselves, where everyone is treated with dignity and respect, and where there is equal opportunity for all to reach their potential.

Dignity at Warwick PolicyLink opens in a new window - This outlines unacceptable behaviours and the process for reporting and dealing with inappropriate behaviour. We expect all members of the University to recognise their responsibilities to:

Behave in a way that respects the rights and dignity of others

Treat others fairly

Display courtesy and good manners in every interaction appreciating that individuals have different styles and expectations

Value differences in others and the contribution they make

Work and study within the University on a co-operative basis

Demonstrate a commitment to upholding the University's policies on Equality, Diversity & Inclusion

Report and Support Link opens in a new window - Everyone at the University of Warwick, whether studying, working, or visiting, has the right to feel safe. Harassment of any kind is completely unacceptable, and our community is an environment where prejudice and socially unacceptable behaviour are never tolerated. Disclosures about any inappropriate or concerning behaviour can be made to Report and Support.

University Feedback and Complaints Procedure Link opens in a new window - We aim to provide all users of the University with high quality and efficient services. We recognise though that there may be occasions where expectations are not met and on these occasions we encourage you to provide feedback. You may also submit a complaint about a service if the level of service falls significantly short of what you might reasonably expect.

The Student Funding team Link opens in a new window provides help and advice regarding student funding, including bursaries, scholarships and hardship funds.

Wellbeing and Student SupportLink opens in a new window - Wellbeing and Student Support provide a range of services that can help you to develop the personal resources and skills you need to navigate the challenges and opportunities of student life. Includes links to sources of Emergency supportLink opens in a new window, and Self-Help resourcesLink opens in a new window.

Community SafetyLink opens in a new window - The Community Safety department is a team of individuals dedicated to protecting the safety and security of everyone who lives, works and studies at the University. They have an on-Campus presence 24 hours a day, 365 days a year to provide pastoral support to everyone within our community.

24-hour Control Centre

(general enquiries)

Internal extension: x22083

External line: 024 7652 2083


(fire, police, ambulance)

Internal extension: x22222

External line: 024 7652 2222

The Disability TeamLink opens in a new window is part of Wellbeing and Student Support at the University of Warwick. They encourage existing students and applicants to declare any disabilities and contact them to discuss their support requirements to enable us to make reasonable adjustments for the duration of their studies.

Health CentreLink opens in a new window - A University practice situated in the heart of the campus serving the Students who live on campus or within the catchment area and Staff (including their family) who live on campus.

ChaplaincyLink opens in a new window - Our Chaplains are available to support anyone at the University: people of all faiths and none.

Dean of Students' OfficeLink opens in a new window - The Dean of Students' Office works with Warwick staff and students university-wide to further our commitment to excellent academic and pastoral support as part of a strong learning community.

Residential Community TeamLink opens in a new window - The Residential Community Team offers a bespoke support program for students residing on campus. Their goal is to build a safe and welcoming community for all students living in on-campus residences and create a sense of belonging.

Students' Union Advice CentreLink opens in a new window - The Students' Union Advice Centre is a free, professional, confidential, non-judgmental service, independent from the University. If you are experiencing a problem in relation to your studies, accommodation, money or personal problems they can offer you advice, guidance, information and options to help you resolve your problem or signpost you to the right service who can help you.

Whistleblowing PolicyLink opens in a new window - Whistleblowing is speaking up about certain types of actual or potential wrongdoing that you have seen or know about whilst at work, that may cause a danger to others or be illegal. The Whistleblowing Policy aims to encourage you, whether student, staff, or anyone contractually connected to the University, to report your concerns about a suspected wrongdoing as soon as possible in the knowledge that your concerns will be taken seriously, investigated appropriately and confidentiality respected.

Safeguarding and Prevent

Safeguarding PolicyLink opens in a new window - sets out our responsibilities, processes and procedures and outline how we will:

Provide a safe and supportive environment for our staff, students, apprentices and volunteers in the course of our work and university led activities

Provide a safe and supportive environment for children and Adults at Risk who engage with our staff, students, apprentices and volunteers in the course of our work and University led activities

Ensure that staff, students and apprentices facilitating or supporting programmes and activities working with children and Adults at Risk have defined responsibilities, as set out in the associated documents

Ensure that staff, students and apprentices engaging with children and Adults at Risk receive relevant safeguarding training and understand their role and responsibilities

Ensure that there is a clear reporting and escalation routeLink opens in a new window should staff, students or apprentices become aware of a safeguarding concern

Prevent DutyLink opens in a new window - outlines how compliance with the Prevent Duty is managed at Warwick, and how to report and how concerns are managed by the Student Support Referral PathwayLink opens in a new window

Warwick Apprentice Core Skills

The Warwick Apprentice Core Skills Link opens in a new window Resource has been designed to help you further develop the non-academic, Knowledge, Skills and Behaviours (KSBs) that you’ll need to successfully complete your apprenticeship. The Moodle resource directs you to a wide range of training courses and useful information resources that will help you develop those vital transferable core skills valued by your employer. Some of the skills development activities can also help you achieve the Warwick AwardLink opens in a new window.

Warwick Award

The Warwick Award Link opens in a new windowprovides official recognition from the University of your skills development throughout your time with us. From your academic modules, completion of Warwick Apprentice Core Skills courses, work-based learning, through to involvement with sports teams, volunteering, caring responsibilities and more – the skills involved can all help you progress towards earning the award.

You’ll see that many of the Warwick Core Skills are the same as the Apprentice Core Skills, so as a degree apprentice you’ll have a head start on your skills development and achievement of the Warwick Award.

The Skills TeamLink opens in a new window can be contacted at


The Careers Team are here to support you during your apprenticeship and offer lots of Events Link opens in a new window each year including career fairs and career workshops. There is also the Student OpportunityLink opens in a new window YouTube channel which has lots of short video clips you may find useful.

Key documents

There are some key documents that will outline the roles and responsibilities of you the apprentice, your employer and the University that you will refer to throughout your apprenticeship programme.

An apprenticeship agreement must be signed by yourself and your employer before the start of the programme and outlines key details about the apprenticeship such as; training length, apprenticeship programme and amount of off-the-job training hours.

Your Training Plan will outline the planned content and schedule of training, your responsibilities as well as those of your employer and the University. It must be signed by all three parties. It also includes links to key University policies below, that you may need to refer to during your apprenticeship.

    If you have any questions regarding these policies please contact your Apprenticeship Tutor in the first instance.

    You will be given your Apprentice Handbook during Induction. It will outline your relationship with the University, and the rights and the services to which you are entitled. It is an extension of the Apprenticeship Agreement and Commitment Statement providing further detail on respective roles and responsibilities, as well as programme specific information. It will be a useful resource throughout the duration of your apprenticeship.

    Covid-19 information

    There are no longer restrictions on teaching and learning in higher education settings as a result of COVID-19. This means face-to-face teaching can go ahead in line with 'Stay Safe at Warwick' guidance.

    Please get in touch with your University Apprenticeship Tutor if you have any questions.

    Discounts for apprentices!

    The NUS Apprentice Extra card provides discounts at hundreds of high street and online brands. Save money on fashion, eating out, travel, health and fitness and more.

    Find out more about NUS Apprentice Extra.Link opens in a new window

    Create your 'My Apprenticeship' account

    You will also receive an invitation to create a 'My apprenticeship' account from the Education Skills Funding Agency (ESFA).

    Your 'My apprenticeship' account will allow you to:

    • confirm that your apprenticeship details are correct

    • access guidance on what is expected of you, us as your training provider and your employer

    • access additional support

    • access and review your apprenticeship details throughout the apprenticeship

    So please look out for the email which will be sent to your Warwick email address and create your account.

    Find out more about a 'My Apprenticeship' account.Link opens in a new window