FAQs about Online Sessions
We have compiled a list of helpful FAQs to help you navigate Online Sessions at the University of Warwick.
Accessibility Note - For those using screen readers, on the below FAQ's please select the '>>' widget next to the section title to unhide the text so it becomes visible to the screen reader.
If you are an Undergraduate applicant or offer holder with us for 2023 entry, you will be sent a personalised login link to your registered email address to Your Warwick Webpage. Once there, scroll down to Online Sessions and select the Register for Online Sessions Now.
After completing the registration, you will be sent an email verifying your account.
Once verified, you will be taken back to Your Warwick Webpage, where you and select which session(s) you're interested in.
When joining the session, you will be asked to enable your webcam and microphone. Please do not do this unless you are attending an interactive session. Any questions you have can be asked in the live chat text boxes.
You can access the link to your session in the following ways:
- Go to My Registered Sessions on Your Warwick Webpage under Online Sessions.
- Follow the link to your session from your personal calendar if you have added this in after your booking.
If you are an applicant or offer holder as noted in the FAQ above, you will be sent a personalised login link to your registered email address to Your Warwick Webpage.
Follow this process:
- After you've registered and verified your account, head back to the Online Sessions section of Your Warwick Webpage.
- You can:
- Register Interest - this will save these sessions to the 'My Interests' tab.
- Save a Seat - these sessions have a maximum capacity and you will need to save a seat for these events to be guaranteed a place. They will be added to the 'My Registered Sessions' tab.
- You can then repeat this process and choose further sessions using the above points.
We will avoid one-to-one online interaction with anyone under 18 if no other trusted adult is also in the session. If this situation occurs by accident, for instance because another participant has lost connection, we will terminate the session.
Since our sessions may include some under 18s, we discourage swearing and do not allow content of a violent or sexual nature.
You are able to enter the virtual room from 2 minutes before your session is due to start.
Please be aware that all of our sessions will be recorded, so please do not enable your webcam or audio if you do not wish to appear.
You will need to be logged in to watch any on demand videos or live sessions. Head back to Your Warwick Webpage and select the Log In button under Online Sessions. Enter your registered email and follow the personalised link emailed to you.
You can access our event platform through the webpage on a desktop computer, laptop, or mobile device.
Our event platform officially supports Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported. If possible, we recommend using a device with the above-listed browsers. We also recommend you disable all pop-up blockers and ad-blockers as they might interfere with the session broadcasting.
To test your system settings before the event starts you can use this free toolLink opens in a new window.
Don't worry, many of the sessions are being recorded and will be available to watch on demand afterwards.
Please remove the session from your Registered Sessions by deselecting the Save a Seat icon to allow someone else to attend.
Be sure to check your spam or junk folder in your inbox first to see if it is in there. If your email is not in there and has not come through, contact us on firstname.lastname@example.org with your name and the email address you booked through and we will help to resolve this for you.
Any comments you post in the Room Chat will appear to all attendees in the session.
If you are an Undergraduate applicant or offer holder with us for 2023, you will find on Your Warwick Webpage under Online Sessions My Interests and My Registered Sessions. These will list out the sessions you have starred or saved a seat for.
We recommend you add your sessions to your own personal calendar to get reminders of what sessions you have booked. You can do this by selecting Add to Calendar and you can choose to add to your Google, Outlook, iCal or Yahoo account.
Please try the following troubleshooting if you experience problems accessing your sessions:
- Try 'Incognito Mode' on Google Chrome
- Make sure you've got third party cookies enabled/make sure cookies are not being blocked on your browser
- Clear your cache/cookies on your browser history
- Try from another browser (ideally Google Chrome if possible)
If you are still having problems please email email@example.com and we will do our best to assist you.
Please avoid sharing any personal information within the session. This includes your address, surname, email address, phone number, university or place of work, usernames or any sensitive personal information.
Yes. As long as there are still places available, you can register for sessions that are about to begin. You can also join an in-progress session, so don’t worry if you’re running late.
If you're no longer interested in a session, or want to release your seat for someone else, simply deselect the Interested In icon or the Save a Seat Icon and confirm the prompt.
Moderators will not enable your microphones and webcam, should you happen to leave them on, unless you join an interactive session.
To be alerted when your sessions are starting soon we recommend adding the sessions to your calendar by selecting Add to Calendar (Google, Outlook, iCal or Yahoo) on each session page.
Have a look back at you list of Online Sessions to see if the session is repeated at any point. If it isn’t running again, many sessions are recorded and will be available after the event has finished.
Please do not record the online session, take screenshots, or share images or recordings of the session, via emails or on social media.
If you wish to review or revisit any of the sessions, they will be made available to you at a later date.
All on demand videos will be captioned in English.
If you would like captioning during sessions, you may wish to try installing the Google captioning plug-inLink opens in a new window.
If you need support with this or have any other accessibility requirements for any Online Sessions, please contact us at firstname.lastname@example.org.
Live Chats are hosted through a platform called Meet and Engage. You can access all Live Chats via this link: https://meetandengage.com/universityofwarwick
For more information please see our Live Chat Information pageLink opens in a new window.
In the unlikely event that you see or hear anything upsetting or inappropriate in the course of the online event, please use the Q&A live chat to contact the moderator privately.
If you wish to let us know about something after the event has finished please contact email@example.com.
If you have any accessibility requirements for any Online Session, please contact us as firstname.lastname@example.org.