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Professional Services

The Department's Senior Administrator, Andrea Humber, Head of Operations, can be reached on englishSDA at warwick dot ac dot uk

Student enquiries (UG/PGT/PGR) will be covered by the Professional Services team based in FAB5.42. They can be reached at

Undergraduate Programmes

UGEnglish@warwick.ac.uk

Postgraduate Programmes

PGenglish@warwick.ac.uk 

PGRenglish@warwick.ac.uk

OFFICE HOURS

Term Time

Monday-Thursday 10am - 12pm & 2pm - 4pm

Friday 10am - 12pm & 2pm - 3pm

Vacation Time

Monday - The office is closed but staff will be working from home

Tuesday to Thursday 10am - 12pm & 2pm - 4pm

Friday - The office is closed but staff will be working from home.

 

Andrea Humber

Head of Operations

englishSDA at warwick dot ac dot uk

FAB 5.42

  • Five Year Financial Planning. Overview of deaprtments income and expenditure.
  • Oversight of Department HR matters including recruitment.
  • Management support for the Head of Department.
  • Leadership and development of the Professional Services Team.
  • Strategy & Planning
  • Governance/Committee support.
  • Complaints, appeals, FOI requests.
     

Angela Nakra

Undergraduate Programmes Officer

angela-sapna dot nakra at warwick dot ac dot uk

FAB 5.42

  • UG Module registration process & module registration reports
  • TWD/PWD. Repeats/Restarts - UG
  • Attendance monitoring & reporting, including setting up MP Schemes
  • Comms regarding all monitoring points UG & ensuring all recorded
  • Admins support Academic Integrity/PAP investigations - ACP
  • UG Welfare Group Committee

Chris Dunn

Senior Programmes Officer

Chris dot J dot Dunn at warwick dot ac dot uk

FAB 5.42

  • Timetable Construction - Teaching Timetable - includes rescheduling seminars
  • Workload allocation
  • UG Module application & allocation
  • Module Evaluation
  • UG Essay deadlines, marking & moderation/2nd marking
  • Tabula Small Groups - setting up UG & PGT
  • Seminar Sign up
  • MAB/ATP returns
  • Course Regulations/Module DIETS
  • Module Approval & Amendments
  • Handbooks - UG, PGT, PGR, Year Abroad/Exam handbook
  • UG/PGT webpages/website - updates & staff intranet redesign

Claire Denney

Programmes Officer

c dot denney at warwick dot ac dot uk

FAB 5.42

  • Personal Tutor Allocation - UG/PGT
  • PhD Vivas
  • PhD Admin
  • PhD TWD/PWD/extensions
  • Attendance monitoring & reporting PGR
  • PhD upgrades

Dee Parker

Executive Officer

D dot Parker dot 1 at warwick dot ac dot uk

FAB 5.42

Supports the effective management and operations of the department, including:

  • Financial Administration – general finance transactions, sales and purchasing invoices, research grants, travel and expenses claims, providing advice and guidance on the University’s financial procedures and regulations.
  • HR Administration – STP/GTA contracts, supporting recruitment of new appointments.
  • Support for planning and delivery of departmental events.
  • Executive support to the Head of Department, Deputy Head and Head of Operations.
  • Departmental space management, room allocations and bookings, minor works allocation and furniture requirements.
  • Travel bookings and guidance on departmental travel queries.

pilbin.jpg

Heather Pilbin

Academic Administrator

H dot S dot Pilbin at warwick dot ac dot uk -

FAB 5.42

  • Oversight of UG/PGT & PGR

Julie Rawlinson

Academic Administrator (secondment)

J dot D dot Rawlinson at warwick dot ac dot uk

FAB 5.42

  • Oversight of UG/PGT & PGR

 

Kim Bester

Senior Programmes Officer

K dot Bester at warwick dot ac dot uk

FAB 5.42

  • PG Module application, allocation, registration process and module registration reports
  • Setting Exam Board dates & membership
  • PG-Dissertation admin
  • External Examiners
  • Continuing overview of MC/Exam Board process/Examination handbooks
  • Exam board regulations
  • PhD Admin
  • Graduation ceremonies
  • Scholarships & bursaries
  • Module Approval & Amendments
  • Graduate Studies Committee

Paul Conway

Programmes Officer

p dot conway at warwick dot ac dot uk

Paul is on secondment to WMG until July 2025

Rachel Oelman

Undergraduate Programmes Officer (Wed-Fri)

r dot oelman at warwick dot ac dot uk

FAB 5.42

  • Induction & Welcome Week
  • Exam Papers
  • Examination set up
  • Degree Transfers
  • NSS/PTES/PRES
  • Admin for intercalated year students application & when on year abroad
  • UG Dissertation admin
  • Admin for incoming visiting students