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Helen Atherton



Assistant Professor


WMS - Social Science and Systems in Health
University of Warwick
Tel: 02476151405

Research Interests

I am health services researcher specialising in primary care. My research interests are in digital health, and my specific expertise is in use of alternatives to the face to face consultation, in particular, the use of email for consultation with patients. I am currently leading two projects relating to email for consultation between doctors and their patients and act as local PI and co-investigator on an NIHR funded multi-site study of the use of alternatives to the face to face consultation in general practice. This area is important because information and communications technologies are now a routine part of everyday life, but their utilisation in healthcare settings is much less common. This is despite the will of policymakers to increase email use in healthcare. I have additional interests in how online patient experience data is utilised by the NHS for improving service delivery and currently act as co-investigator on an NIHR funded project which aims to understand and improve this use. You can read more about my completed and ongoing projects here:


Before joining Warwick Primary Care in Nov 2015 I was a NIHR School for Primary Care Research Fellow at the University of Oxford, where I established my post-doctoral research programme. Prior to that I completed a PhD at Imperial College London. My first research post in 2005 was as a research assistant on a large community based randomised controlled trial at St George's, University of London. I have a Master of Public Health (Imperial College), and MSc in Biological Anthropology and a BSc in Ecology (University of Durham).

Research Projects

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