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Aims and Learning Outcomes

The module will introduce you to core management concepts and their translation and application to a health services context

Learn to:
  • Discuss critically the key concepts of Power, Culture and Motivation
  • Demonstrate knowledge of Emotional Intelligence – demonstrate the ability to apply principles learnt in novel situations
  • Demonstrate an ability to critically analyse the concepts of service concept, design and customer process flows and their link to client quality
  • Demonstrate understanding of the concepts that underpin the construction of a balance sheet. Understand the principles of business planning and demonstrate the ability to construct a business plan
  • Demonstrate knowledge of key concepts in systems thinking and clinical systems improvement
  • Demonstrate knowledge of the Theory of Groups – culture, roles in groups and control
The percentage of participants who said they would recommend this course is 100%

Take a look at our Student Feedback:

Friendly with high quality teaching

Gives an excellent overall approach to management – relates practice and the theory well

This course helped me understand the basics of operational management. It is well presented, stimulating and informative. The balance of lecture and group work is ideal. Group work helps the free exchange of ideas especially as the course progresses. Enrolment was efficient, access to lecturers and support staff was easy and friendly

Good understanding of management and how to manage differently when appropriate. Group interaction very informative come back with a feeling you have achieved something to take back to apply to work needs

Really good, thoroughly enjoyed it. Thought that the lecturer's approach was fantastic. He made sessions fun and involved all. Very good approach and worked well. Allowed Group to lead and steer it. Overall, very high calibre sessions and lecturers. Thank you

Will prove to be really useful to me in the future within NHS and need to understand barriers to collaboration and integration

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