Currently I am Associate Professor of Primary Care Research and Digital Health lead at the Unit of Academic Primary Care, Warwick Medical School. My expertise is in use of digital routes of access to general practice, and alternatives to the face-to-face consultation, such as email and video. My professional roles include membership of the NHS England Primary Care Digital Transformation Advisory Board and I advise professional bodies and NHS organisations in the evidence based use of digital consultations in general practice. I am an associate editor for the journal 'Digital Health' and sit on the Royal College of General Practitioners Scientific Foundation Board. I lead studies that focus on how digital technologies impact on patients and healthcare professionals in general practice settings. Whilst I use mixed method approaches, my particular expertise is in qualitative and review methodology.

I am a health services researcher and my career has been exclusively in primary care research. Before joining the Unit of Academic Primary Care at Warwick in Nov 2015 I was a NIHR School for Primary Care Research Fellow at the University of Oxford, where I established my post-doctoral research programme. Prior to that I completed a PhD in Primary Care Health Services Research at Imperial College London. My first research post in 2005 was at St George's, University of London. I have a Master of Public Health (Imperial College), and MSc in Biological Anthropology and a BSc in Ecology (University of Durham).