complaint form

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Any concerns you may have regarding your studies at WMG should initially be raised informally with the person or team responsible for the area of concern. If you have done this and have NOT had a satisfactory outcome please use this form to raise the issue as a stage 1 complaint to WMG. Your complaint will be logged, and viewed by a senior member of the Education Operations team in the first instance. They may need to refer the complaint to other members of the WMG Department for further investigation.

Your complaint will be dealt with under the University's Complaints Resolution Procedure, normally as a Stage 1 complaint. Please ensure you have read and understood the information (particularly what is, and isn't classed as a complaint under the procedure) before proceeding. NB This procedure does NOT cover academic appeals (i.e. appealing a final Exam Board outcome).

Uni ID

Full name

Academic Programme

With whom did you raise the complaint initially?

Date when complaint was raised initially

Manner of initial complaint (please select)

If you haven’t already raised this with the person concerned, please explain why

Details of the complaint. Please ensure you give specifics when talking about courses (i.e. if referring to a module, provide module name etc.)

Please indicate how/why this has not been resolved

What outcome are you looking for? (What would you like to be done as a result of this complaint)

Please upload any supporting evidence here

Attach file

No files are currently attached.

I confirm I have read the guidance on the University’s Complaints Resolution Procedure

I confirm that this is NOT an academic appeal

Privacy notice

The data on this form will be used to investigate your complaint. As part of this the information you provide may be forwarded to relevant members of staff to investigate. We will log the fact the complaint was made and use your contact details to notify you of the outcome. We will also keep a record of your complaint and our response to you on file for 6 years after last action, after which point it will be destroyed. We may use the anonymised 'story' of the complaint for training purposes after this period but there will be no personal data held. We will not use the data for any other purpose.

The University of Warwick is the Data Controller of any information you have entered on this form and is committed to protecting the rights of individuals in line with Data Protection Legislation. The University's Data Protection webpages provide further information on your rights and how the University processes personal data. If you wish to submit a data subjects rights request, make a complaint or report a suspected personal data breach, please contact the University’s Data Protection Officer by email at infocompliance@warwick.ac.uk.

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