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HEAR FAQs

About the HEAR

1. What is the HEAR?

2. How does the HEAR differ from a transcript/CV?

3.  Does the HEAR replace the Degree Certificate?

4. When will students/graduates receive a HEAR?

5. What format is the HEAR available in?

6. What additional information will be included on the HEAR?

7. Will the HEAR record activities undertaken before 2011/12?

8. Why is the University of Warwick using GradIntel to issue my HEAR?

9. Which students/graduates are eligible to receive a HEAR?

Accessing your HEAR

10. How do I access my HEAR?

11. Other students on my course have been notified that their HEAR is available – why haven’t I received an email?

12. I’m having problems logging into the GradIntel site.

13. I’ve forgotten my username/password.

 

Sharing your HEAR

14. How do I share my HEAR with an employer or another university?

15. An employer/another university has requested a printed transcript – will a printed copy of my HEAR be sufficient?

16. Do employers need to contact the University to verify that the information stated on my HEAR is correct?

 

Queries about the information in your HEAR

17. The information about my module marks/degree classification is incorrect, who should I contact?

18. The information displayed about my additional activities (section 6.1) is incorrect, who should I contact?

 

About the HEAR

1. What is the HEAR? 

The HEAR or ‘Higher Education Achievement Report’ is a record of academic and non-academic achievements which have been verified by the University. Information about the HEAR is available on our HEAR webpages.

2. How does the HEAR differ from a transcript/CV?

The HEAR differs from the transcript in that it provides a fuller picture of a student’s achievements whilst at university. As well as including information about academic achievement, it also includes more detailed information about the course of study and other activities undertaken, such as volunteering.

The HEAR is not a replacement for a student/graduate's CV. The HEAR is a factual record of a student's academic achievements and any additional activities verifiable by the University. CVs give students/graduates the opportunity to reflect on their achievements and also to add in other information that is not verified by the University, such as work experience. 

3. Does the HEAR replace the Degree Certificate?

 No. Graduates still receive their degree certificate at the point of graduation.  

4. When will students/graduates receive a HEAR?

For current students commencing their study prior to Autumn 2013, they will receive their initial HEAR during the Summer term, and this will be updated throughout their period of study. Students graduating in Summer 2013, will receive their final HEAR during the Summer vacation.

For students commencing study in Autumn 2013 or later, an initial HEAR will be made available during their first year of study, and then updated throughout the period of study.

5. What format is the HEAR available in?

The HEAR is issued to students as a digitally signed electronic document. The University of Warwick is working with a company called GradIntel to provide this service.

6. What additional information will be included in the HEAR?

As well as providing a record of your academic achievements, the HEAR also includes additional information about activities such as volunteering and prizes awarded. A full list of the activities that are recorded, and the criteria that must be met in order for them to appear on the HEAR is available here .

'Audited' modules, not contributing to a student's degree credit but where a student has completed the module assessment(s), may be recorded in Section 6.1. (The department reserve the right, without prejudice, to decide whether or not to permit a student to audit a module.)


 7. Will the HEAR record activities undertaken before 2011/12?

Whilst your HEAR will include information about your academic achievements relating to all years of study, it only includes information about additional activities and prizes awarded from 2011/12 onwards. This is made clear on the HEAR document, and points to the fact that students may have recorded achievements prior to 2011/12 on their CV or e-portfolio.

The HEAR is a relatively new document and the University only took the decision to implement the HEAR in 2010/11. As such, collection of "additional data" began at the start of the 2011/12 academic year. Whilst some areas of the University would have been able to provide us with retrospective data, others would not. This may have meant that some students would have had activities recorded from previous years whereas others did not. It was therefore decided only to include activities from 2011/12 onwards for all students.

8. Why is the University of Warwick using GradIntel to issue my HEAR?

By using the GradIntel service the University can provide graduates with a digitally signed electronic HEAR. We envisage that providing the document in this format will have benefits for graduates and employers:

- Graduates will be able to securely share their HEAR with employers of their choosing by sending them a ‘token’ to grant access to view their HEAR;

- Graduates can share the document securely with as many employers as they want without having to request additional copies;

- Because the document is electronically verified, employers will not need to contact the University for further verification;

9. Which students/graduates are eligible to receive a HEAR?

All current undergraduate students will receive a HEAR in Summer 2013. Please note that the following groups of students will not currently receive a HEAR: 

§ Exchange students (except full-year incoming exchange from 2014/15 and students taking outgoing study abroad programmes from 2015/16)

§ Medical students

§ Postgraduates

All students commencing their study in Autumn 2013 or later will be issued with a HEAR during their first year, and this will then be updated throughout their period of study.


Accessing your HEAR

10. How do I access my HEAR?

To access your HEAR you will first need to register with GradIntel on the link provided on your registration email. Once registered you will be able to view your HEAR and share with employers of your choosing.

11. Other students on my course have been notified that their HEAR is available – why haven’t I received an email?

HEARs will be issued initially to all undergraduate students during June 2013. We do not issue HEARs to exchange, medical school or postgraduate students this academic year. Processing a large number of HEARs takes a considerable amount of time, and so HEARs may be released in stages to students in different departments. If you think that you should have received a HEAR but have received no emails about it by the end of June 2013, please contact the Teaching Quality team in the first instance by email at quality@warwick.ac.uk. Please do not contact us before this date. 

12. I’m having problems logging into the GradIntel site.

Please note that both the password and username fields are case sensitive. If you continue to have problems please contact candidatesupport@gradintel.com.

13. I’ve forgotten my username/password.

Visit www.gradintel.com and click on the lost username or lost password link. If you continue to have problems please contact candidatesupport@gradintel.com.

14. How do I share my HEAR with an employer or another university?

The GradIntel website gives you the option to share your HEAR with employers/institutions of your choosing by sending an electronic token which enables them to view your HEAR. Details about how to do this are available on the GradIntel website.

15. An employer/ university has requested a printed transcript – will a printed copy of my HEAR be sufficient?

The HEAR is only officially verified in its digital form. Employers may though choose to look at this version and then print or save a copy for their records.

16. Do employers need to contact the University to verify that the information stated on my HEAR is correct? 

Because the HEAR is digitally signed, we do not envisage that employers or other third parties would wish to contact the University for verification. Please note that the verified version of the HEAR is the electronic document. Paper copies are for reference only.

 Queries about the information in your HEAR

17. The information about my module marks/degree classification is incorrect.

The module marks and degree classification that appear on your HEAR have been officially confirmed by the University. If you still have queries relating to module marks or degree classification, please contact aotranscripts@warwick.ac.uk .

18. The information displayed about my additional activities (section 6.1) is incorrect.  

Please visit the HEAR webpages first to see if the activity that you have taken part in has been included in the HEAR this year. In addition, you will also need to have met the criteria for inclusion of a certain item in the HEAR. Incorporating all student achievements into to the HEAR is a complex process and will not be complete until July 2013 at the earliest for current students - you will be notified when this process is complete.

If you still have queries relating to additional activities and prizes after this date, please contact quality@warwick.ac.uk .