Library Student Partners

Just as it sounds, observational data, is about observing how users use or interact with specific items, services. or areas and noting the information down.

User Journey Mapping is a way of understanding how our users do specific tasks. The idea behind this task is to decide if the service is being utilized in the most efficient way, and if it is not, what we can do to improve it so that it is.

Cognitive Mapping is a technique that is used to find out which aspects of a service are deemed as the most important to our users. It allows us to gain an insight into the emotional viewpoint of our users and thus gives us an idea of what changes need to be made.

Focus Groups are used to gain information from a small group or groups of users. One of the uses of this is to determine what changes are required, or whether the changes proposed are likely to work.

It is very important to us that all of our changes have the student at the heart. Thus, we also work with our Library Student Partners to ensure that any changes that are implemented in the Library, have had feedback from the Student Voice.