Coronavirus (Covid-19): Latest updates and information
Skip to main content Skip to navigation

Click & Collect service

Our Click & Collect service for Warwick students and staff is now available. There is also a new returns station available at the main Library building.

How it works

Warwick students and staff can order up to 10 books from off our shelves using the online form, and then pick them up from the collection point at the main Library when they are ready.

The collection point will be open between 10:00 - 16:00, Monday to Sunday.

Click

  • Pre-order up to 10 books using our online form
  • You will receive an email notification to your Warwick email address when your books are ready for collection. The email will details of how to collect your items and where to check them out to yourself. Please be aware that it may take up to 7 days to process your request
  • We will hold your books for 1 week after your collection notification has been sent. If your books are not collected by this time, they will be re-shelved

Collect

  • The collection point is located within the Main Library and will be signposted for you and is open 10:00 - 16:00, Monday to Sunday
  • When you visit the collection point, follow the queue signage and practice social distancing to keep everyone safe
  • When you get to the collection point, material will be shelved under classmark order and a self-issue kiosk will be available to check out your books

Return 

  • Check your Mylibrary account to see when your books are due for return
  • A new returns bin is located within the main Library. You can return your books to the bin at any time
  • The Library team will change the bin daily but books will not come off your Library account for three days. This allows the Library team to properly quarantine returning books. No fines will be incurred on return.
  • We know things have been challenging, so we are pleased to tell you that we are not currently charging fines on any items and have not done so since 18 March 2020. However, you will still receive automated courtesy and overdue notices if an item becomes overdue

Please remember, that when you collect or return books, will only be able to access the Click & Collect, collection point on Floor 1 and study spaces will not be available within the Main Library.

 FAQs

Currently, Click & Collect services are available to registered Warwick students and staff. Those with membership via the SCONUL Access Scheme are unable to request items. We will keep this under regular review and hope to be able to welcome back the wider membership of the library as soon as possible.

You can use the online form. If you have problems accessing or completing the form, please email us at library at warwick dot ac dot uk.

You can request up to 10 items at any one time.

We will email you at your Warwick email address and give you a timeframe (up to 7 days) to collect.

We want to help you as quickly as possible. We anticipate that you will be able to collect books within 7 days (excluding weekends) after ordering, but please remember books can only be collected between 10:00 - 16:00, Monday to Sunday.

You will be notified via your Warwick email and given a timeframe for collection – please do not come to the Library to collect your books if you haven’t received an email from us. Please bring your University card with you so you can check your books out yourself using the self-issue machines.

  • Please observe social distancing guidelines at all times when collecting items and we would strongly recommend you to wear a mask or face covering
  • A one-way queuing system will be in operation with separate entry and exit routes
  • Please follow all signage and guidance from Library staff
  • The books for collection will have been placed on hold for you and will be shelved in classmark order for you to pick up and check out using the self-issue machines

To ensure everyone’s health and safety, the service is a collection only service and the Library buildings remain unaccessible for general use.

Yes. They must request the books and await a confirmation email. You will need have the confirmation email we send to them as this will provide the details of the books you need to collect and their classmarks. If possible we would appreciate it if you can bring their University Card.

Students will be able to borrow all items until their membership expires, whichever is sooner. Staff loans will be issued until July 2021.

Use Library Search. We have 67,000 eJournals and 1.1 million e-books available for use 24/7. Use the search filters on the left of your search results to filter results to e-books.

Postal Loans: a free Postal Loans service is available for current Warwick staff and students, with the service taking up to 10 days to deliver your book.

Scan and deliver: allows current staff and students to request an individual scanned copy of one chapter (or 5%) of a book or one article per issue of a journal from the Library’s collections, subject to copyright permissions. The scan will be emailed to the University of Warwick email address and is provided only for personal use for educational purposes.

Alternative formats: if, because of a disability, you require an alternative format of a Library resource you can request this through the University’s Disability Services. If you wish to request alternative format requests please email disability at warwick dot ac dot uk to discuss your requirements.

RNIB Bookshare: is an online Library catalogue for print-disabled leaners, including those with dyslexia or those are blind or partially sighted. Visit Disability Services RNIB to check eligibility and request access.

All items should be returned via the book return point This will be located on floor 1 of the Library during staffed hours, 10:00 - 16:00, or you will find a red returns bin located by the Main Library entrance on the ground floor outside of staffed hours.

All returned items will be quarantined for at least 72 hours before their return is processed. 

The safety of Library users and Library staff is extremely important to us and has been carefully considered and planned as our services on campus re-start. We have worked with our University colleagues to develop our Covid 19 Safety Guidelines and ensure we can operate our services safely.

  • We will notify you with a collection email so we can ensure it is possible to practise social distancing at our collection point. One way systems will be in operation on entrance and exit
  • We are minimising handling of books and all other materials
  • Please do not use anti-bacterial wipes/sanitiser on any Library books as this may cause damage
  • If you are experiencing any symptoms associated with coronavirus, please do not come to the Library
  • Toilets and baby changing facilities are available on the ground floor of the Library during staffed hours 10:00 - 16:00

The safety of Library users and Library staff is extremely important to us and has been carefully considered and planned as our services on campus re-start. We have worked with our University colleagues to develop our Covid 19 Safety Guidelines and ensure we can operate our services safely.

To see what other developments are in progress.

Safety measures

A number of safety measures are in place:

  • Socially distanced queuing system
  • Socially distanced collection point/checkout point
  • Nobody will be browsing the shelves, so no one will be touching the books until they are borrowed
  • Staff have been trained to regularly wash hands
  • You’ll receive a ready to collect notice, and we’ll hold your items for a working week after that. Whilst staff have taken every precaution to minimise contact with books, if you want to build in an extra quarantine period you would need to do this yourself by keeping materials isolated at home

Quick links


A stack of books