Aims and Learning Outcomes
Develop your expertise in systems improvement in healthcare settings, learn to contribute to the field of knowledge in systems improvement and enable a culture of change and innovation throughout healthcare systems
Learn to
- Understand the philosophies underlying systems improvement including systems thinking, total quality management and demand management
- Understand that any productive process relies on human, technical and organisational resources
- Evaluate the usability and utility of widely used approaches, tools and techniques for systems improvement in healthcare settings
- Identify and evaluate the underlying organisational factors that may produce the need for systems based improvements
- Apply principles of systems improvement to the identification, assessment and mitigation of deficiencies in their own work environment
- Compare and contrast across discipline borders and learn from other specialities and contexts
- Understand the link between systems improvement, patient safety, quality of care and cost-effectiveness
Module delivery
Each course will consist of 40 hours of structured learning activity delivered over 5 days, covering:
- Systems theory and clinical systems improvement
- Lean thinking and practice in healthcare including principles of lean, waste and value
- Business Process Re-engineering and radical redesign
- Failure Analysis and reduction of waste
- Patient safety as a system failure
- Demand management and scheduling including theory of constraints
- Leading improvement, managing change and the improvement culture
- Measuring and evaluating improvement
- Process redesign and mapping tools including A3, value stream mapping, current and future state maps
- The health economy and supply chain integration