At Warwick, we believe that every individual in our University community should be treated with dignity and respect and be part of a working and learning environment that is free from barriers, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity status.

We value our diverse and international community, the pursuit and dissemination of knowledge and research with real impact.

We want to support our students and each other to become critical thinkers and collaborative yet independent learners – individuals with a global and sustainable outlook, who are able to make an active and positive contribution to society. At the same time, we are committed to working towards a supportive, accessible and inclusive environment.

We uphold the importance not only of free speech, but also in promoting free speech. We also support academic freedom, a component of free speech.

We place great importance on the responsible behaviour of both our students and staff at Warwick. It is important for you, as a student, to have an idea of Warwick’s core values and an understanding of the primary expectations of student members of the Warwick community.

The university has an online portal called Report and Support which allows students, to disclose incidents of bullying and harassment, discrimination, relationship abuse, hate crimes/incidents or sexual misconduct, carried out by a student or member of staff of the University of Warwick. If an individual decides to disclose their name and contact details, the platform also acts as a route to additional confidential support through the university’s liaison officer scheme. This support includes emotional support, academic Appendix B 6 support, financial support, and support accessing emergency or alternative accommodation.

Take a look at the following to help you understand what this means for you: Report and Support, what is…

• Sexual Misconduct

• Discrimination

• Bullying and harassment

• Relationship abuse

• Hate crime/incidents

Our Dignity Principles set out our expectations of how we behave as a community, both as individuals and as an institution, and inform our approach to taking appropriate action when these expectations are not met.

Social Inclusion, setting the value we place on maintaining an inclusive environment where all can contribute and reach their full potential.

Dignity at Warwick, setting out the policy that outlines unacceptable behaviours and the process on reporting and dealing with inappropriate behaviour.

University Strategy, which sets our vision as a world-class university and our values.

Warwick Student Community Statement, which sets out aims for the University as well as for students.

University Calendar, the main ‘rule book’ and includes ordinances and regulations which you need to be aware of, including examinations, cheating, use of computing facilities and behaviour.

Student Life, which provides information and links to university regulations, policies and guidelines that govern what you as a student can expect from the University, and what you would need to be aware of and adhere to as a registered student.

The University publishes a number of regulations and policies about assessment which are designed to uphold the academic standards and the integrity of the courses studied at Warwick for all students.

• The University assessment strategies details the principles behind assessment design at Warwick.
• The University Policy on the Timing of the Provision of Feedback to Students on Assessed Work recognises the importance of assessment feedback as an essential component of the learning experience and sets expectations for the availability of feedback and clear communication to students on this matter.
• Moderation guidance details the processes through which the University ensures fairness, accuracy and consistency of marks and feedback:
• Regulation 10; Examination Regulations sets out the required behaviours for in person examinations and penalties for breach of these regulations: . For more information about examination rules and queries, please visit: Information for Students.
• Regulation 11; Academic Integrity: . This regulation sets out the definitions and sanctions related to academic misconduct. These are in place to protect the integrity of academic standards at Warwick. Additional support on good academic conduct for students is available here: Academic Integrity Framework
• Regulation 23; Student Disciplinary Offences:

The Library has a designated Research and Academic Support Librarian (ASL)for each academic department. The Research and Academic Support Librarians are able to provide advice about Library services and resources to support academic staff who are planning courses or putting together course materials and module websites. They can arrange bespoke information literacy / research training which can be embedded at module or course level.

They can also give advice on the Talis Aspire Reading List softwarewhich can help with acquiring resources, and which improves the student experience by connecting them seamlessly to their reading material.

ASLs can also provide discipline-specific text about the Library for student handbooks. These include:

• General information about accessing and using the Library, the various Learning Grids and the Modern Records Centre
• Information resources for your subject
• Developing information and research skills
• Sources of help and advice

Students can be directed to the Library website for general information, and to subject web pages for support in starting research in their subject area. Regular news and updates can be found via the Library’s homepage, Facebook pages (@WarwickUniLibrary) and its Twitter/Instagram account (@warwicklibrary).

The Library also manages a number of learning and teaching spaces from which skills enhancement and community engagement programmes are run:

Study spaces - University of Warwick Library:

The Learning Grid, University House

The Learning Grid Rootes

The BioMed Grid (for Biological Sciences and Medical students

Wolfson Research Exchange (for all Warwick’s researchers

The Postgraduate Hub (for all PG students)
(https://warwick.ac.uk/services/library/pghub/about/postgraduate_hub)

The Teaching Grid (for teaching staff)
(https://warwick.ac.uk/services/library/using/libspaces/teaching-grid-availability)

Co-Creation Space (a new space where students and staff can come together to co-create) (https://warwick.ac.uk/services/library/using/libspaces/the-co-creation-space)

Modern Records Centre: (http://warwick.ac.uk/library/mrc)

The Modern Records Centre houses the Library’s archive collections. MRC staff can provide training for students on the range of sources contained in the collections, and on conducting research using archive sources. They also provide advice for researchers wishing to use their collections.

Student Opportunity offers a wide range of face-to-face and online resources, workshops, presentations, one to one information, advice and guidance, and a dedicated enquiry point based in the Student Opportunity Hub in Senate House.

Within Student Opportunity, the Careers team supports students to personalise their career path, building confidence and equipping them to explore a wide range of possibilities. They offer support with navigating employer recruitment and selection processes and bring hundreds of employers of all sizes and from all sectors to campus events. Employability support enables students to:

• Understand what’s important to them, their values, strengths and career goals
• Recognise and develop the transferrable skills employers look for
• Research employers, search for vacancies, gain work or volunteering experience and find a job or further study place for after graduation

Our Senior Careers Consultants provide discipline-specific support for students. This can include one to one careers guidance, support for alumni events and discipline-specific information sessions, or employability sessions embedded in academic curricula.

The Skills team offers employability skills and personal development opportunities based on the 12 Warwick Core Skills. These include:

• The Warwick Award, which recognises students’ skills development both within and alongside their course
• Moodle courses for each of the Warwick Core Skills
• The Undergraduate Research Support Scheme (URSS)
• Personal Development Programmes
• Intercultural communication and teamwork training

The Intercultural Training team seek to enable you to better understand, communicate, and build effective relationships with those from different cultural backgrounds through the ‘Intercultural training programme’.

The Student Mobility team is able to support students interested in pursuing work and study opportunities overseas, whether a traditional Year Abroad or a period of short-term mobility.

The Internships, Placements and Work Experience team provides the WorkReady Toolkit, which supports students throughout their work experience journey to secure opportunities and gain the maximum benefit from the experience, enhancing their readiness for graduate employment. Students facing financial challenges to undertake work experience can access support from the Work Experience Bursaryfor unpaid opportunities.

Warwick Volunteers enables students to access a wide range of volunteering opportunities, enabling students to gain experience and transferable skills whilst benefitting the local community.

Student Experience Division was created in May 2022 and are focused on students’ wider experience of the university, beyond their teaching and learning.

The Student Community Experience team launch new students' time at Warwick with a centralised Welcome programme of information, social activities and transitional support, and curate the year-round Warwick Presents programme of vibrant, visible, campus-based events, cultural celebrations and activities.

The Student Immigration & Compliance team provide international students with vital visa advice and support, and ensure Warwick is compliant with UK immigration rules and sponsor duties. The team supports all EU and international students during their studies at Warwick and assists with immigration advice (a free and confidential service advising on issues including visa extensions, dependant visas, working in the UK during or after study, travel visas, etc.); practical support (bringing family to the UK, provides letters to prove student status for visa purposes, etc). Advice on immigration should only be obtained via appropriately qualified staff in the Immigration team.

It is important to note that changes to an international student’s enrolment status, for instance, temporary withdrawal, resit examinations etc., can have implications for their ability to hold a visa to remain in the UK and students will wish to seek advice accordingly. https://warwick.ac.uk/study/international/immigration/student_route/changes/

IDG provide the essential resources and support necessary to give all students access to information technology services and support. If students have problems with IT related issues, IDG provide a dedicated Service Desk. Students can go to the drop-in centre on the 1st floor of the Library building (Monday to Friday, 10am-2.30pm), or use the Self-Service Portal. IDG also provides support for personal computer-related issues such as slow performance, removing viruses, replacing hardware and assisting with file recovery.

For more information on how to get help please visit Service Desk.

Every student, with the exception of those students on courses at partner institutions which are validated by the University, is entitled to register to use the services provided by IDG which can be accessed from anywhere on campus. Information for new students, including setting up an account, accessing the network from on and off campus, using Microsoft 365 and purchasing computers is available online. IDG also produce information on acceptable use of University IT facilities for students and staff:.

The full Knowledge Base launches summer 2024.

The digital training service provided by IDG is available to all University students to facilitate students to work more effectively with services and applications delivered by IDG on LinkedIn Learning (launching summer 2024).

IDG provides a number of open access work areas across Gibbet Hill, Westwood and main campuses, accessible to all students, and the University provides student residences with a network connection and access to wireless. For further information on the wireless Network Service , please see how to connect to wifi-eduroam.

Other useful links:

MyWarwick at:http://warwick.ac.uk\studentsfor links list to useful pages.

Recommended IT Device Specifications

The Language Centre supports the University's strategic priority of Internationalisation of the student experience and its commitment to expanding foreign language learning opportunities for undergraduate and postgraduate students across the University. For those interested in developing their language skills, the Language Centre offers a wide range of modules, resources and programmes to support students. There are a number of options available for acquiring a new foreign language or enhancing their existing language skills.

IATLoffers optional interdisciplinary modules to all undergraduate students in years 2, 3 or 4 (with home department approval). The modules offer students the opportunity to put creativity, critical thinking, innovation and wellbeing at the centre of their learning experience.

Wellbeing Support Services offer brief consultations daily from 10am to 3pm Monday to Friday. These can be accessed via an online queue or students can drop in in-person at Senate House. There is no need to book in. The brief consultations are an opportunity to discuss what it is you are looking for support with, to learn about the different support options available, and plan the best next steps for you, with the support of the wellbeing professional.

The Wellbeing Support Team offer advice and support appointments on a wide range of issues. Whether you are an undergraduate or a postgraduate; home or international – if there is something troubling you, or hindering you from focusing on your studies, please come and talk to us.

The issues may be:

• practical - for example, difficulties with accommodation
• emotional - family difficulties, homesickness, support through a disciplinary process
• wellbeing-related - concerns about your wellbeing and how you can better manage it, or that of another member of the University community
• safety-related - concerns about security, harassment or crime

We can also refer onwards to appropriate internal / external services.

The Wellbeing Support Team also run a wellbeing programme called Steps to Wellbeing. This programme offers support and advice on managing low mood, stress and anxiety, productivity, managing change and sleep and relaxation.

A clinically led Digital Mental Health Service, Togetherall, allows all Warwick students to seek wellbeing support online 24 hours a day, 7 days a week, 365 days a year, complementing existing provision. Sign up using your Warwick email address.

Wellbeing Support is located on the ground floor of Senate House, telephone 024 76575570.

The Counselling and Psychotherapy Services Team makes up part of the network of support for all students at any level of study. The team offers students opportunities to access professional support to help them better develop and fulfil their personal, academic and professional potential. The service is confidential, and no information will go on any academic student records. There is a range of services, including individual counselling (either in person or virtually online as appropriate), themed group sessions and counselling via email. The team uses a variety of theoretical models, including CBT, in their work to support students.

Students engage with Counselling and Psychotherapy Services to work through issues such as depression, anxiety, or problems with self/identity or interpersonal relationships, and so on. Students from all academic departments may bring problems from their past or present that hinder their capacity to function, such as: abuse, eating distress, loss, trauma and self-harm. The Psychological Therapists can help with exploring issues to develop insight and bring about positive change to psychological and emotional distress so students can better focus on their studies.

The Counselling and Psychotherapy Services Team is located on the ground floor in Senate House. To access the services, speak to a Wellbeing professional who will advise you on the next steps please visit our webpages.

The University offers a wide range of support services to students with disabilities (including specific learning differences, mental health, neuro-diversity and long term medical conditions) and encourages a positive climate of disclosure. Students with disabilities can seek advice and support through the Disability Team in Wellbeing Support Services. Further information relating to the University’s provision for students with disabilities is available at:

The Disability Team is located on the ground floor in Senate House. To access the services, submit an enquiry through the Wellbeing portal

Academic Departments, the Dean of Students Office, the Students’ Union, the Health Centre and other teams in Wellbeing Support Services can also offer advice and guidance to students with disabilities.

The Disability Services team in Wellbeing Support Services can also provide information and guidance to staff supporting students with disabilities, also in relation to inclusive teaching and learning practices, the accessibility of course resources, assessment and delivery.

All students who have accommodation on campus have access to the Residential Community Team (RCT), a peer support service, consisting of current Warwick students, which is available 24/7/365.

The RCT is here to help with a wide range of matters including, but not limited to, personal or family problems, feeling lonely or homesick, flat mate disputes, and to signpost to internal and external services when students are not sure where to get help or who to talk to. In addition, the RCT organise a series of free events and activities across campus, designed to support students as they transition to university life and to enable them to develop the skills and internal tools needed to navigate student life. It’s also a great opportunity to make friends and meet new people!

Guidance about life on campus has been compiled, including information for students on various aspectsof living on campus:

Between 9am-11pm, Monday to Friday, and 12pm-11pm, Saturday and Sunday,the RCTcan be contacted via email: rescommunityteam@warwick.ac.ukor telephone 024 765 75570 for staff. For students, we encourage emailing or completing our online form, or attending drop ins either at the RCT hub (Red Square, Rootes) 5pm-11pm or at their residency hub 7pm-9pm, which is available 7 days a week.

For non-emergency support outside of these hours, the RCT operate two dedicated phone lines, details of which can be found here. For emergencies outside of these hours, please see our emergency contacts.

Our Chaplains and Faith Advisors delight in the diversity and vibrancy of relationships between people with differing worldviews. We would love you to be part of the community here and to feel at home.

If you need space to reflect in the midst of a busy academic life, you can find it at the Chaplaincy. It's a place of safety, care and encounter. We're here for absolutely anyone who would appreciate our quieter space and the support of our Chaplains.

You're welcome to drop in and make yourself a hot drink; take a seat in our lounge or study spaces; take a moment by yourself or with friends. Take advantage of our outside space to walk the Labyrinth or enjoy the peace of the Contemplation Garden on the Westwood campus. Life can be challenging, so

if you need someone to listen, our Chaplains are here for you; for people of all faiths and none.

If you have a particular faith or religion, we are able to help you meet with people who share your beliefs and can help make University a time of growth for you.

For the latest details and to contact a Chaplain, please refer to the website.

Warwick Students’ Union Advice Centre (WSUAC) offers free, independent, non-judgmental, impartial and confidential advice to Warwick students. The team of experienced advisors will provide friendly, professional and practical advice and support or/and signposting on a range of enquiries which include:

Academic advice: Appeals, complaints, mitigating circumstances, disability/reasonable adjustments, change of course and problems, temporary or permanent withdrawal, any University Committee proceedings continuation of registration, misconduct or plagiarism, fitness to practice and more.

Housing advice: Campus accommodation, tenancy contract checks, university and private housing, landlord and tenant disputes, tenants’ rights, repairs and deposits.

Disciplinary advice: If you are involved in any incident that is investigated under the Disciplinary Regulations, WSUAC can support you through the process and accompany you at meetings and hearings.

Money advice: University fees, debt advice, budgeting, SFE problems, hardship, independent status and we can provide free food parcels and foodbank vouchers discreetly and confidentially.

This is not an exhaustive list of what WSUAC does, so if you are unsure where to get help or advice contact them and they will help you or signpost you to someone who can help.

Contact Warwick Students’ Union Advice Centre via:
https://www.warwicksu.com/help-support/contact/

The Student Funding Support team offers information, advice and guidance on all aspects of financial support. This includes government grants and loans, and undergraduate scholarships and bursaries provided directly by the University to students. The team administers a number of the University’s hardship funds to students and can provide budgeting advice.

Students should contact Student Funding Support if they want further information about what financial support they may be entitled to, including loans, grants, scholarships and bursaries, or are having difficulty meeting essential course-related or living expenses.

The Student Funding Support team is located on the ground floor of Senate House (open Monday to Thursday, 9am-5pm, Friday 9am-4pm) and can be contacted by telephone on 024 761 50096 or email: studentfunding@warwick.ac.uk.

The Community Safety team works 24 hours a day, 7 days a week, 365 days a year to support the University community by ensuring there is a safe, secure and friendly environment for students, staff and visitors. If you have any queries about your safety and security on campus, you can visit our webpage or email: community.safety@warwick.ac.uk.

You can also phone the Community Safety team on 024 765 22083. In an emergency on campus, phone 024 765 22222 and in an emergency off-campus phone 999, which will take you through to external emergency services.

Students should always call Community Safety for emergency response requirements, i.e. first aid/ambulance/fire, safety and security issues on and off campus, mental health aid, pastoral care, facility support, outdoor event applications and entertainment support including external speaker events. The Community Safety contact phone numbers can be found on the back of student and staff ID cards.

Children of Warwick staff and students are eligible to attend the University Nursery. Parents interested in placing their child in the nursery should contact the nursery with regards to availability and complete an application form as early as possible.The nursery administrator can provide parents with advice on how to search for alternative nursery care, if required. The nursery holds an extensive waiting list and prior booking is essential.

The Nursery is located on Lakeside, opposite the Scarman House Conference Centre, on Scarman Road and can be contacted by telephone on 024 765 23389 or email: nurseryenquiries@warwick.ac.uk.

In recent years, a Holiday Camp has also been available to primary school age children for all holidays (exc. Christmas). Booking opens approximately 6 weeks before the beginning of the individual schemes. For more information on the scheme parents can email holidayscheme@warwick.ac.uk.

The Busy Bees Day Nursery at University Hospitals Coventry and Warwickshire (UHCW) also takes children from 3 months to 5 years.

The Education Group (Education Group Structure Chart) is responsible for a critical set of University services supporting the whole student journey comprising the following departments:

a)Flexible & Online Learning Division (FOLD)

b)Education Policy and Quality

c)Student Administrative Services:

d)Student Opportunity:

e)Student Experience (for visa advice, Welcome and transitional support, central Student Experience events and activities):

f)Admissions Services:

g)Widening Participation and Outreach:

h)Doctoral College: