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Personal Tutor System and Wider Departmental Support

Personal Tutor

Each student is allocated a Personal Tutor. Usually, this is a member of the academic staff who will meet with you at key points during the academic year. Your Personal Tutor is the first point of contact to talk through matters when they arise - whether they are positive or more challenging; pastoral or academic. Every member of academic staff has their contact details and office hours available here.

Personal Tutors are in this role are to be an accessible and approachable departmental point of contact, providing responsive academic and routine wellbeing support and guidance to facilitate your learning development and experience. They are also the most obvious person to provide a reference for you for any internships, graduate programmes, or job applications, so it is worthwhile investing time into developing your relationship with your Personal Tutor to support them in writing these references, when the time comes.

Personal Tutors can discuss a variety of things such as: general academic performance, feedback you have received, ideas you might have about study and or employability skills you need to develop, questions you have about the rules and regulations of the department and university, as well as queries about other sources of development and support across the University.

Personal tutoring at Warwick:

- Is a two-way conversation, between you and your tutor, committed to your academic development;

- Provides access to an ongoing face-to-face professional relationship whilst you study;

- Means you are known by name, and as an individual, by a member of academic staff in your home department;

- Enables you to draw on your tutor’s expertise about available development and support opportunities;

- Creates the opportunity for you to become part of the learning community within your department and the wider University.

Your Personal Tutor is not an expert in health and wellbeing issues - which are best discussed with your GP/healthcare provider. The University Support Services (Disability Services, Mental Health, Counselling and Wellbeing) are available on campus, if you need professional support with any issues. Your Personal Tutor’s role here is to signpost you to these specialist services and to discuss with you how to manage any impact issues are having on your academic studies and any adjustments that might be recommended. Once you have met with the specialist services, it is a good idea for you to update your Personal Tutor so they are aware of the support you are receiving.

Personal Tutors are not experts in all subject areas within your department or degree course. You should contact module staff for questions about specific module content. Your Personal Tutor may be able to help you identify the most suitable person for you to contact with a specialist academic query, if it is outside of their expertise.

Personal tutors will arrange an initial meeting with their tutees in week 1. This will be arranged around their availability and your timetable. It could be on Monday 30th September (10 am or 5 pm) or later in the week. You can find room locations and contact details for your Personal Tutor on the Psychology Department's People pages. Details of your personal tutor will appear on Tabula in due course.

Occasionally a student is reassigned an alternative member of staff as their Personal Tutor. This may be due to staff illness or staff taking up research leave or leaving Warwick. In such circumstances you will receive an e-mail from the Department confirming that your Personal Tutor has changed.

You can ask to change your Personal Tutor but this is an exceptional rather than routine occurrence. If you wish to discuss this possibility, or any difficulties you are having with your Personal Tutor, contact the departmental Senior Tutor in the first instance.

Senior Tutor

If you have any problems with personal tutoring or need more information, each department has one or more Senior Tutors. Senior Tutors are experienced Personal Tutors within each department, so any difficulties or questions you have can be raised with them in the first instance. Senior Tutors are experienced members of academic staff and they manage complex issues that Personal Tutors refer to them. They are usually involved with the response to, and management of, mitigating circumstances and reasonable adjustments. They and your DSEP are also involved in absence monitoring as poor attendance is often an early indication of difficulties. Contact your Senior Tutor if you have issues affecting your studying that your Personal Tutor has not responded to or which you do not wish to discuss with your Personal Tutor.

Senior Tutors are also supported by Faculty Senior Tutors who work within the Dean of Students Office. You can find out more about the Dean of Students Office on this website. Further details of Warwick Student Support and Development Opportunities can also be found on MyWarwick. Your Senior Tutor is Dr Hester Duffy and her email is H.E.Duffy@warwick.ac.uk

Director of Undergraduate Studies

The Directors of Undergraduate Studies (DUGS) is responsible for the overall academic and pastoral running of the degree. Students can meet with the DUGS during office hours (no need to book an appointment) or email for a specific meeting time. Your DUGS is Dr Adrian von Mühlenen and their email is a.vonMühlenen@warwick.ac.uk

Director of Student Experience

Personal tutors can help you with any issues that affect you personally. The DSEP will be your first port of call regarding issues that affect your cohort as a whole (e.g. concerns about lecture timetabling, general organisational issues, etc.). The Director of Student Experience & Progression (DSEP) is Dr. Jagjeet Jutley-Neilson and their email is jagjeet.jutley-neilson@warwick.ac.uk

Undergraduate Office

If you have any issues not covered during Welcome Week, please drop by the Undergraduate/Postgraduate Office H1.43 Humanities (open Monday, Tuesday, Thursday: 9.30 -16.00, Wednesday: 9.30-14.30, Friday 9.30-15.00). Liz Farmer and Jody Roche are your key contacts. For enquires use the email psychology@warwick.ac.uk.

Academic Programmes Manager

The Teaching and Learning Manager oversees the office teams for both UG and PG programmes and has overall oversight of the administration of teaching programmes. This includes student support, attendance monitoring, granting assessment extensions and overseeing the collection and collation of mitigating evidence. Your Academic Programmes Manager is Emily Biggs and their email is e.biggs@warwick.ac.uk

Deputy Head of Department and Head of Department

Should a student need to raise a serious complaint, it may be that this concern needs to go to the Deputy Head of Department or the Head of Department. However, students are advised to consult their Personal Tutor (PT), DSEP, or other relevant members of staff (such as the module leader or the relevant Director of Studies) or the UG/PG Office in the first instance.

People to Look out for:

University Support Services

Wellbeing Support at Warwick

Wellbeing Support Services can support students with a range of difficulties including practical/emotional/disability and mental health problems. They can be contacted on 02476 575570 during office hours or by emailing studentsupport@warwick.ac.uk. Click here for information on what to do in a Crisis, or outside office hours, the Security Team (02476 5) 22222 or (02476 5) 22083

Disability Support

Disability Services are part of Wellbeing Support Services at the University of Warwick. We encourage existing students and applicants to declare any disability or learning difference and contact us in advance to discuss their support requirements to enable us to make reasonable adjustments for the duration of their studies.

The University of Warwick and Wellbeing Support Services as a whole are committed to equality, diversity and to promoting an inclusive teaching and learning environment for all.

Disability Support Website - https://warwick.ac.uk/services/wss/students/disability/about/

The University offers many different sources of support. We list and describe some of the important ones here:

Student Careers and Skills – offers advice on careers to all students.

Accommodation Office - advice on campus residences and on finding accommodation off-campus.

Advice and Welfare Services at the Students' Union - practical advice on all aspects of student life.

Chaplaincy - welcomes students and staff of any or no faith. Also provides kitchen facilities which are open to all students.

Financial Advice - information and advice on tuition fees, accommodation fees, library fines and any other charges students may have whilst they are at Warwick. This is particularly relevant for any student considering temporarily or permanently withdrawing from their course.

Health Centre - access health advice and register at the Practice.

International Office - guidance for students from overseas and visiting students, including visa and immigration advice.

Nightline - an independent listening service open all night every night of term from 9pm to 9 am ext 22199, or 02476 417 668, or drop in at Rootes P-Block.

Nursery - friendly and professional childcare for Warwick University members.

Residential Life Team - The Residential Life team work and live alongside students within the Halls of Residences and are a key part of the University's welfare and support network.

Security Services - The University Security Team works 24 hours a day to support the University’s overall aims by ensuring there is a safe, secure and friendly environment for all.

Dean of Students - The Dean of Students, Rebecca Freeman, has overall responsibility for student welfare and the Personal Tutor system.

 

How we support you in Psychology