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6: Student Support

Additional Departmental support

If you are unsure about something, it is always best to talk to someone about it. There are a range of different people available to have such a conversation with, depending on your situation and who you feel comfortable talking to in the first instance.

Academic Lecturers

The lecturers that you see within your modules are there to provide you with guidance on their subject area. You may only see them for one to two hours per week within a large lecture. However, every member of academic staff has two advice and feedback hours per week. You should make use of these as a means of clarifying any areas of confusion within previous lectures or to discuss future topics. You can also use them to discuss areas that you both find interesting. You should always ensure you are prepared for your lecturer’s advice and feedback hours.

You shouldn’t be using them as a means of asking the lecturer to repeat the lecture, but should attend them with specific questions or areas of confusion that you would like clarification on.

Module Support and Feedback Tutors

For core modules you will have small module Support and Feedback classes with tutors, who go over topics within your module in much more detail than in lectures. These are essentially a feedback session and should be used as such. You are in much smaller groups than in lectures, so this is a good opportunity to discuss questions and concepts and receive feedback on your approach to problems and understanding key concepts. These tutors also have advice and feedback hours every week during term time. It is important that you take the opportunity now to clarify any areas of confusion and develop your understanding of the topics by further reading and discussion with your peers and tutors.

Student-Staff Liaison Committee (SSLC)

SSLCs are a good source of support to raise issues affecting teaching, learning and student support. For further information, please see the section 2.3.1 in this Handbook.

Other on-campus support services

There is a comprehensive network of support and welfare services available to support you in times of difficulty. There is often more than one service which may be able to help, and services work together to ensure that any problems are dealt with swiftly and effectively.

Student Support acts as a hub for all the different support services. You can visit them if you have a problem, query or difficulty, but aren’t quite sure who can help. Student Support will help where they can and refer you on to other more specialised services where relevant. The Student Support website is at:

More details on the services below, along with others available to you, can be found at

Director of Student Support and University Dean of Students

The Director of Student Support and Residential Life, the Dean of Students, Faculty Tutors and colleagues in Student Support work closely together to help you in times of need. If you need help during your time at Warwick, it is likely that one of them will be able to help.

These people are all there to help with serious academic issues, and the Director of Student Support and Residential Life can help with non-academic issues. The Dean of Students is also responsible for developing the personal tutor system and for liaising with and coordinating student welfare functions. The Dean of Students has no disciplinary functions. More information can be found at:

The University Counselling Service

The University Counselling Service provides an opportunity for all students at any level and at any time of study at the University of Warwick to access professional therapeutic counselling so that you may better develop and fulfil your personal, academic and professional potential. There are a wide variety of services, including individual counselling, group sessions, workshops and email counselling.

t: +44 (0)24 7652 3761 or internal extension 23761

Disability Services

Disability Services work to help you with disabilities, such as hearing and visual impairments, dyslexia, dyspraxia, dyscalculia, AD(H)D, dysgraphia, mobility impairments, Autistic Spectrum Disorders, ‘unseen’ disabilities such as asthma, epilepsy and diabetes and any other conditions to address barriers to study.

Disability Services can help make reasonable adjustments to facilitate study and provide advice and specialist services to you.

t: +44 (0)24 7615 0641 or internal extension 50641

The Residential Life Team

If you have accommodation on campus you are provided with a network of support staff called the Residential Life Team. The Residential Life Team work and live alongside you within the Halls of Residences and are a key part of the University’s welfare and support network. They also have responsibility for enforcing discipline on the rare occasions it is required.

t: +44 (0)24 7657 5570 or internal extension 75570

The Chaplaincy

The Chaplaincy provides pastoral and spiritual care to all members of the University community, of all faiths and none. They provide a space for worship and quiet reflection and the leadership of religious worship. The Chaplaincy is home to the Anglican, Roman Catholic, Free Church, Islamic and Jewish chaplains, who are always glad to meet students socially and pastorally. The University also has a dedicated Islamic Prayer Hall immediately adjacent to the Chaplaincy building.

t: +44 (0)24 7652 3519 or internal extension 23519

The University Mental Health Co-ordinators

The Mental Health Coordinators are available to provide you with mental health difficulties with advice, information and support as needed to facilitate academic work and participation in University life. All communication is confidential and informal. You are encouraged to disclose your mental health issues either at enrolment or at any time afterwards so that they can actively take part in how best to manage any difficulties that may arise.

t: +44 (0)24 7615 0226 or internal extension 50226

The Health Centre

If you are resident on campus you should register with the University Health Centre. The Health Centre provides primary health care GP services to registered patients, two medical practices with both male and female doctors, nurse practitioners and practice nurses, sexual health clinics, travel clinics and immunisation facilities.

t: +44 (0)24 7652 4888 or internal extension 24888

The Students’ Union Advice and Welfare Service

This service offers a range of independent advice and guidance, in particular in housing law and finance/social security. It also offers advice in other areas including academic problems.

t: +44 (0)24 7657 2824 or internal extension 72824

The Student Funding Team

The Student Funding Team offers advice and guidance on all aspects of financial support.

t: +44 (0)24 7615 0096 or internal extension 50096

The Office for Global Engagement

The Office for Global Engagement has a team of qualified advisers to assist you on all immigration and related matters (including student visas, travel overseas and post-study work), working closely with other University and Students’ Union services to offer induction and generalist support with welfare matters and crises. There are also regional specialists and include a team who administer student exchange/study abroad programmes.


The University Security Team

The Security Team exists to support the University’s overall aims by ensuring as far as possible a safe, secure and friendly environment for students, staff and visitors, free from injury, personal threat, damage and theft.

t: Emergency internal system 999
t: +44 (0)24 7652 2083 or internal extension 22083

The University Library

The main Library provides you with a wide range of resources to support you with your studies, including printed and electronic books, journals and subject databases. These will all help you find research in your area.

Here are a few quick tips to help you get started in the Library:

  • Use the Get Started online Library orientation programme to find out how to use the library effectively:
  • Use the Library Catalogue to find what you need, using the “Encore” textbox on the Library home page. The Catalogue contains details of the books and journals (print and electronic) held by the Library.
  • Most electronic resources are available from any PC with internet access, so you can use them from home. Usually, you’ll need your University username and password (the one you use to login to a PC on campus) to access these.
  • Use My Library Account to renew and reserve items via the internet. You will find the link to your Library Account near the top of the Library home page.
  • Our Economics webpages contain high-quality information relevant to your area of study. A good way to get started on a topic is to use Key Electronic Resources for Economics. The Library also provides a useful online tutorial for Economics students and a guide to databases.
  • DataStream is one of the main sources for finding macroeconomic time series or data on equity markets, bonds, futures, exchange rates and interest rates. DataStream is only available at a dedicated PC on Floor 1 in the Library. At busy times you may need to book to use the terminal. You will also find a very wide range of international macroeconomic time series, plus UK social survey data, on the UK Data Service (UKDS), available online through the Library’s list of databases.
  • If you are seeking a useful book or journal article that Warwick does not have, we can try and get it for you from another library. The Article Reach scheme allows you to obtain journal articles from some other libraries. Document Supply is a more comprehensive scheme for borrowing books or obtaining articles from academic and national libraries in the UK. Collect a form from the Library or download it from the Document Supply section of the website, under ‘Using the Library’, and obtain your supervisor’s signature.
  • If you are having trouble finding what you need, there is an Economics Academic Support Librarian to help you. The contact details are in the following information.
  • The Learning Grid, which is part of the Library, is located in University House. The Learning Grid is open 24 hours a day, seven days a week and offers a range of resources, including access to IT facilities and a collection of reference-only key textbooks. There are also Learning Grids in the Rootes Building and in the Town Hall in Leamington Spa, and a postgraduate support facility called the Postgraduate Hub in Senate House (see following information).

Contacting the Library

General Enquiries

In Person:
Help is generally available between 9.00am - 5.30pm Monday - Thursday and 9.00am - 4.30pm on Fridays.

t: +44 (0)24 7652 2026

Economics Enquiries

Your Academic Support Librarian is happy to help you find the information you need for your research, show you how to use specific resources, or discuss any other issues you might have.

Helen Riley can be contacted by email or telephone, 9.00am - 5.30pm Monday to Thursday, and 9.00am - 4.30pm on Fridays.

t: +44 (0)24 7657 2712

The general Library email address may also be used and your enquiry will be dealt with by Academic Support colleagues, or passed on to the specialist.

Information Technology (IT) Services

Your email address

Once you have registered with IT Services and your account has been activated you will have an email address which is usually in the format: or

This address will be your ‘official’ University email address which we will use for all email communications. It will be your responsibility to ensure that you check this email account. You can access this account using the appropriate IT Services delivered applications or via webmail at

Help Desk

IT Services provide a dedicated Help Desk which you can phone, email or visit for assistance with all aspects of student computing. Further information on how to contact IT Services can be found at:

Network access from student residences

There is Wi-Fi available in all on-campus student residences.

Computer security

Any computer attached to a network is susceptible to attacks from viruses and spyware. IT Services provides free anti-virus and firewall software to help keep your computer safe:

Open access areas

There are many open access areas operated by IT Services. (You will need your University ID card to enter some of the open access areas.) The computers are all connected to the network and the internet and provide access to printers, the Library online catalogue and a wide range of software applications. All computers in open access areas run on the Windows 7 operating system (except room A0.01 — SUSE Linux). Further information can be found at:


To print from printers in the University, you will need to register your University ID card with the printing system (you only need to do this once). To do this, visit a Kyocera printer (situated on all floors in the Library and in other IT Services work areas) and swipe your University ID card against the printer card reader. Press Cancel at the PUK screen. Type in your IT Services username and password on the printer screen and press OK.

You will also need enough credit in your printing account to print to other printers in the University. You can buy printer credits online with a debit or credit card at You can also buy credits in person at the IT Services Help Desk on the first floor of the Library or at the Office for Global Engagement reception.

A3, colour, duplex and transparency printing are also available but can only be obtained from the printers located at the Help and Advisory Counter in the Student Computer Centre. Printing costs can be found at:

You can check your printing credit at Any credit remaining in your printer account will be lost when you leave the University. No refund of remaining credit will be given.

Further details can be found at:

You can print study related items for free in room S2.81a.

Microsoft Windows and Apple Mac software

The University has a wide range of software for economists. Besides generic software, such as Microsoft Office, email and web browsers, the econometric software we use includes Stata, Eviews, and SPSS. You will be given appropriate guidance on software use when the time comes.

Other software which may be of particular interest to students in Economics are described below:

GiveWin (win), Maple (win/mac), Mathematica (win/mac), MATLAB (win/mac), NVIVO (win), SAS (win), Scientific Word / Workplace (win), SPSS (win/mac), S-PLUS (win), Statistics for the Terrified (win) and WinEcon (win) are all available for use. The majority of this software is available from the University network, although some titles will need to be installed onto your computer. For assistance with locating and installing software, please contact the IT Services Help Desk:

UNIX software

A wide range of software is available on the UNIX systems at Warwick, including GAMS, LIMDEP, Maple, Mathematica, MATLAB, SAS and S-Plus.

Access to economic datasets online

The UK Data Service provides a unified point of access to data from the Economic and Social Data Service (ESDS), the Census Programme and the Secure Data Service.

ESDS gives access to the NS Databank, OECD Economic Indicators, IMF and UNIDO datasets as well as Longitudinal, Large Scale and Qualitative datasets.

CASWEB (Census Area Statistics on the Web) provides access to UK census data and associated geographical boundary data.

This website requires Athens Authentication. The first time you use these services you will be asked to register so have your Athens username and password ready.

National Statistics Online provides many UK statistics, including Census 2001 data. Registration is not required.

Software to download

It is now possible to download several of the software packages offered by IT services (including STATA).

Getting help

If you have general problems logging in to IT Services open access areas you should follow the procedures published for these rooms. If you have specific problems relating to the computers or printers in S2.81a you should contact the Department’s Computer Support Staff on extension 23501 or visit room S2.136.

General information

Sexual and racial harassment

The University has published guidelines on sexual and racial harassment for students at:

The University and Department are opposed to sexual and racial harassment. We will support those subjected to it and, where appropriate, will take disciplinary action against offenders. Within the Department help and support will be provided by all members of staff and specifically by your Personal Tutor, the Advisor to Women Students, The Senior Tutor and the Director of Taught Postgraduate Programmes. Outside the Department you may seek help from the University Senior Tutor, the Counselling Service, and the Students' Union Welfare Office.

If you are a victim of harassment, you may feel able to make it clear to the person causing you offence that their behaviour is unacceptable. This, in itself, may be enough to put an end to the harassment. You may not feel able to confront the person responsible for harassing you. Failure to confront the perpetrator does not amount to consent to the harassment, and you are entitled to seek assistance from those listed above or from fellow students to put an end to it.

Equal opportunities

The University of Warwick, recognising the value of sustaining and advancing a safe and welcoming learning environment, strives to treat both employees and you with respect and dignity, treat you fairly with regards to all assessments, choices and procedures, and to give you encouragement to reach your full potential. Therefore the University strives to treat all its members on the basis of merit and ability alone and aims to eliminate unjustifiable discrimination on the grounds of gender, race, nationality, ethnic or national origin, political beliefs, religious beliefs or practices, disability, marital status, family circumstances, sexual orientation, spent criminal convictions, age or any other inappropriate ground.

Health and safety

The University’s Health, Safety and Wellbeing webpages can be found at:

We consider that high standards of health and safety are of paramount importance in enabling it to achieve its objectives. We view compliance with legal requirements as the minimum acceptable health and safety standard. We are committed to planning, review and development of health and safety arrangements in order to achieve a continual improvement in performance. We have a Fire Evacuation Warden and a trained First Aider, Colin Ellis (Room S0.88, email: All staff, students and others working in the Department are expected to adopt a positive attitude to health and safety issues and must:

  • Comply with appropriate legal requirements and University requirements as laid down in the publications that make up Safety in the University (SITU).
  • Take reasonable care for your health and safety and that of others exposed to your activities.
  • Inform the Departmental Safety Officer (DSO) of any situations that, within the limits of their competence, they consider could give rise to serious or imminent danger or are shortcomings in safety arrangements. In the absence of the DSO, queries should be addressed to the University Health, Safety and Wellbeing section

We will make suitable arrangements for health and safety within the limits of available financial and physical resources. Any relevant information on health and safety will be communicated to people working in the Department.

Children on campus

The Department is a ‘designated work area’ and is covered by the Shops, Offices and Railway Premises Act 1963. Among other things, this means that the building is designed and equipped to be safe when used by responsible adults, but it is not a safe environment for children. When children are brought into the Department their escorts are personally responsible for ensuring that they are at all times safe and protected from the hazards of a working environment and from the behaviour of people who do not expect children to be around. Under no circumstances should children be allowed to wander unaccompanied or to operate office equipment. Members of staff are not empowered to accept responsibility for children and must not be asked to do so.

Other policies and regulations

The information in this Handbook is as accurate and up to date as we can make it. Statements of departmental policy are made in good faith and are an honest attempt to describe current practices, but they do not replace entries in university regulations. In the event of uncertainty the University Calendar and Regulations take precedence.