All undergraduates who studied in the academic year 2019/20 and/or 2022/23, whose examination assessment for a module could not take place due to COVID-19 (2019/20), or national strikes and assessment boycotts (2022/23), may download a letter from the Academic RegistrarLink opens in a new window.
This letter explains that where an examination assessment for a module could not take place, or could not be marked, this has resulted in a “zero” being displayed on the HEAR statement. The zero and absence of a mark simply means there was no opportunity to complete the assessment or marking and should not be read as lack of or unsuccessful engagement with those elements of the module.
This is also explained within the HEAR document where the below text will display if an examination assessment for a module could not take place due to COVID-19, or could not be marked due to the assessment boycott, and this has resulted in a “zero” being displayed on the HEAR statement.
** In certain situations, as an assessment for a module could not take place OR could not be marked and this has resulted in a "zero" being displayed on the HEAR statement. The zero and absence of a mark simply means there was no opportunity to complete the assessment or marking has been disrupted and should not be read as unsuccessful engagement with the module.
The University of Warwick has implemented the Higher Education Achievement Report (HEARLink opens in a new window) for undergraduate students from 2012 onwards.
The HEAR replaces the previous hard-copy academic transcript for undergraduate students. As the HEAR is delivered online through the third-party service called GradIntelLink opens in a new window, we will need to share your data with GradIntel so that they can provide you with access to your HEAR.
The HEAR acts as a cumulative, formative record until a student graduates, at which stage it is finalised and becomes the formal official record of study, including module marks and degree classification.
As well as including details of academic achievement, will also provide information about your programme of study and approved additional achievements or activities you may have undertaken whilst at Warwick. For more information on what data will be included in a HEAR.Link opens in a new window
You will be able to give third parties, such as potential employers or other Higher Education institutions, secure access to your HEAR. It is intended that the information provided on the HEAR will prove useful both to graduates entering the job market and to employers as well as other Higher Education institutions.
Final-year undergraduates: your complete, finalised HEAR will not normally be available until mid/late August in the year of graduation, following validation and recording of your academic data. Degree and module results only, however, will be made available via your HEAR earlier than this where possible.
Please note - it is important that you do not set up your own GradIntel account as this will not link with your University of Warwick data, and would mean we cannot use that email address to register your account.
Data protection
Both the HEAR and Digital Certificates are delivered online through the Gradintelligence Software. Data is shared to selected third parties as part of your student journey in line with the Student Privacy Notice. This is to fulfil contractual obligations necessary for the performance of your student contract. If you wish to request access removal you must email customerservices@gradintel.com. If you do request access removal you will not be able to access your HEAR or your digital certificate in future.
I am a current undergraduate student wanting to:
All eligible undergraduate students will receive an email to your University email address (approximately at the start of term 2 of your first year) which will provide further details of the GradIntel registration process. You need take no action until you receive this email.
Please note it is important to not amend the email address linked to the GradIntel account until after you have completed the degree. Changing the email address will cause issues with updating you HEAR.
Once you have activated your account, you should login to your
2. Click on “University Services” menu option on the left side of your account homepage.
3. Then on the next page, click on green “Share my HEAR” icon and specify the restrictions of your share request
4. and then click on “Share with New Recipient”.
5. Finally, on the next page, define the new recipient’s contact details and click “Share Now”.
This will send a secure access token from GradIntel to the recipients email address, so they can view your HEAR.
If a mark from a previous academic year is incorrect on your HEAR, please contact your department in the first instance as the Student Records team cannot make amendments to your marks. Once your department has confirmed the correct mark is showing on your record, the Student Records team will then be able to refresh the HEAR with the corrected information.
If an activity from a previous academic year is incorrect or not present on your HEAR please contact the Transcripts Team via email:
aotranscriptswarwick.ac.uk. The Transcripts team will then contact the designated member of staff who will confirm if the relevant activity can be added to the HEAR. The transcripts team cannot add activities without this confirmation. Once verified, we will then be able to update your HEAR with this activity.
You can regain access to your account by using the online account recovery process. Go to: GradIntel Account RecoveryLink opens in a new window. Select the option if you do not know the account linked email address. Enter your institution, Student ID and Date of Birth details. Choose a verification method, either email address (which includes a hint for what email address it is) , your mobile number verification (if previously provided) / or security question verification (using the question which you have previously defined during account activation).
Once your account has been verified, you will be given access to your account details page, where you can see your username as well as edit and reset your password, email address and security details to help you login in the future. If this does not work then please contact Customer ServicesLink opens in a new window as your account will need to be reset by GradIntel Customer Services.
I am a final year undergraduate student and:
Your agreed award, overall degree classification and marks/credits will be made available where possible in July - this is entirely dependent on when the Senate (or Senate Subgroup) officially confers your award and when your module marks are fully processed. Your home department is responsible for processing module marks (including component marks) and credits onto the central system that the HEAR pulls information from directly. Departments may choose to indicate results to students informally but not load/process them on the system until later. Updating the HEAR is a manual (not automatic) process and can be slow due to the vast amount of information that transfers from the University's central system to Gradintel.
Please note that at this time the office will not update individual HEARs as our priority will be a bulk upload of all HEARs and preparing for degree congregations.
Your complete, finalised HEAR will normally be available mid/late August in the year of graduation, following validation and recording of and the coding of data for Section 6.1 (the approved Additional InformationLink opens in a new window section). This includes activities such as Students' Union Society Executive positions, Undergraduate Research Support Scheme, Departmental Prizes etc.
I am a former undergraduate student who graduated from July 2012 onwards:
You can regain access to your account by using the online account recovery process. Go to: GradIntel Account RecoveryLink opens in a new window. Select the option if you do not know the account linked email address. Enter your institution, Student ID and Date of Birth details. Choose a verification method, either email address (which includes a hint for what email address it is), your mobile number verification (if previously provided) / or security question verification (using the question which you have previously defined during account activation).
Once your account has been verified, you will be given access to your account details page, where you can see your username as well as edit and reset your password, email address and security details to help you login in the future. If this does not work then please contact Customer Services as your account will need to be reset by Gradintel Customer Services.
You can regain access by contacting Student RecordsLink opens in a new window. In your email, please include your full name at the time of study, Student ID number (if known), your date of birth, course name, dates of attendance and proof of ID e.g. passport. Once your identity has been confirmed we will be able to send a new activation link to the email address you contacted us with.
Please note - it is important that you do not set up your own GradIntel account as this will not link with your University of Warwick data, and would mean we cannot use that email address to register your account.
I am a former student who graduated before July 2012:
No, the data required for a HEAR does not exist prior to July 2012. You may be able to request a Diploma Supplement, but this is dependent on the department having retained documents related to your course and content. Contact
