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Higher Education Achievement Report (HEAR)

All undergraduates who studied in the academic year 2019/20, whose examination assessment for a module could not take place due to COVID-19, may download a letter from the Academic Registrar.

This letter explains that an examination assessment for a module could not take place due to COVID-19 and this has resulted in a “zero” being displayed on the HEAR statement. The zero and absence of a mark simply means there was no opportunity to assess through examinations and should not be read as lack of or unsuccessful engagement with those elements of the module.

Please note: there is a processing issue with duplicate roles for Society Executive and Sports Club - Executive positions. If you held more than one position of the same type of role, only one has been loaded successfully onto the HEAR during our bulk process. The missing roles have been confirmed but will need to be loaded manually. This is a time consuming process and we are working through this issue as quickly as possible while also preparing for the coming academic year. We hope to have all HEARs fully updated with duplicate roles by 30th October.

If there are any missing marks after Sunday 23rd August please contact your department in the first instance.

The University of Warwick has implemented the Higher Education Achievement Report (HEAR) for undergraduate students.

The HEAR replaces the previous hard-copy academic transcript. As the HEAR is delivered online through the third-party service called GradIntel, we will need to share your data with GradIntel so that they can provide you with access to your HEAR.

The HEAR acts as a cumulative, formative record until a student graduates, at which stage it is finalised and becomes the formal official record of study, including module marks and degree classification.

As well as including details of academic achievement, will also provide information about your programme of study and approved additional achievements or activities you may have undertaken whilst at Warwick. For more information on what data will be included in a HEAR.

You will be able to give third parties, such as potential employers or other Higher Education institutions, secure access to your HEAR. It is intended that the information provided on the HEAR will prove useful both to graduates entering the job market and to employers as well as other Higher Education institutions.

Final-year undergraduates: your complete, finalised HEAR will not normally be available until mid/late August in the year of graduation, following validation and recording of your academic data. Degree and module results only, however, will be made available via your HEAR earlier than this where possible.

Data protection
Please note that the University of Warwick will share your data with GradIntel only for the purposes of producing the HEAR and making it available to you electronically. GradIntel makes available to registered students other services which may be of interest, such as the option to prepare and submit applications for advertised employment opportunities, and to share your HEAR with employers. Such services are entirely optional, and you may choose which, if any, opportunities you wish to pursue further, and no data will be passed to employers without your permission. Following initial registration with the GradIntel service, you can specify the ways in which you would like to be notified of opportunities and opt out of communications if you wish.

I am a current student wanting to:

All eligible undergraduate students will receive an email to your University email address (approximately at the end of term 1 of your first year) which will provide further details of the GradIntel registration process. You need take no action until you receive this email.

Please note it is important to not amend the email address linked to the GradIntel account until after you have completed the degree. Changing the email address will cause issues with updating you HEAR.

Once you have activated your account, you should login to your GradIntel Account. Click 'view' to see a personal copy of your HEAR.

1. Log in to your GradIntel Account

2. Click on “University Services” menu option on the left side of your account homepage.

3. Then on the next page, click on green “Share my HEAR” icon and specify the restrictions of your share request

4. and then click on “Share with New Recipient”.

5. Finally, on the next page, define the new recipient’s contact details and click “Share Now”.

This will send a secure access token from GradIntel to the recipients email address, so they can view your HEAR.

If a mark from a previous academic year is incorrect on your HEAR please speak to your department in the first instance as Student Records cannot make amendments to your marks. Once your department has confirmed the correct mark is showing on your record we can refresh the HEAR.

If an activity from a previous academic year is incorrect or not present on your HEAR please contact Student Records. Student Records will then contact the designated member of staff who will confirm if the relevant activity can be added to the HEAR. Student Records cannot add activities without this confirmation. Once your activity has confirmed we can refresh the HEAR.

You can regain access to your account by using the online account recovery process. Go to: GradIntel Account Recovery. Select the option if you do not know the account linked email address. Enter your institution, Student ID and Date of Birth details. Choose a verification method, either email address (which includes a hint for what email address it is) , your mobile number verification (if previously provided) / or security question verification (using the question which you have previously defined during account activation).

Once your account has been verified, you will be given access to your account details page, where you can see your username as well as edit and reset your password, email address and security details to help you login in the future. If this does not work then please contact Customer Services as your account will need to be reset by GradIntel Customer Services.

I am a student who is in my final year and:

Degree awarded, classification and marks will be made available where possible in early July. This is entirely dependent on your department and other departments who are in charge of modules you have taken loading the marks and credits onto the system the HEAR uses. Departments may release results to students but not load them onto the HEAR system until later. Refreshing HEARs at this point, allows time for all departments to upload the marks to the system for the HEAR.

Please note that at this time the office will not update individual HEARs as our priority is updating all HEARs and preparing for graduation.

Your complete, finalised HEAR will normally be available mid/late August in the year of graduation, following validation and recording of and the coding of data for Section 6.1 (the approved Additional Information section). This includes activities such as Students' Union Society Executive positions, Undergraduate Research Support Scheme, Departmental Prizes etc.

I am a former undergraduate student who graduated from July 2012 onwards:

You can regain access to your account by using the online account recovery process. Go to: GradIntel Account Recovery. Select the option if you do not know the account linked email address. Enter your institution, Student ID and Date of Birth details. Choose a verification method, either email address (which includes a hint for what email address it is) , your mobile number verification (if previously provided) / or security question verification (using the question which you have previously defined during account activation).

Once your account has been verified, you will be given access to your account details page, where you can see your username as well as edit and reset your password, email address and security details to help you login in the future. If this does not work then please contact Customer Services as your account will need to be reset by Gradintel Customer Services.

You can regain access by contacting Student Records. In your email, please include your name at the time of study, Student ID number (if known), your date of birth, and proof of ID e.g. passport. Once your identity has been confirmed we will be able to send a new activation link to the email address you contacted us with.

Please note - it is important that you do not set up your own GradIntel account as this will not link with your University of Warwick data, and would mean we cannot use that email address to register your account.

I am a former student who graduated before July 2012:

No, the data required for a HEAR does not exist prior to July 2012. You may be able to request a Diploma Supplement, but this is dependent on the department having retained documents related to your course and content. Contact Student Records to request a Diploma Supplement. You will be able to request paper transcripts. Go to: Request a transcript of your studies