As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

Banner Discovery 75gsm paper is now back in stock and available for delivery once more.

We recommend colleagues use this stock as their default choice unless other types are needed for specialised print activity.

Any questions or concerns, please review the following guidance in relation to the University Stationary Supplier.

Stationery and Toners (warwick.ac.uk)

MacOS printing is now available via our HP and Kyocera print queues (where available on our servers) when using the latest versions of Mac OS. (Monterey, Big Sur and Catalina)

The latest security updates from AppleLink opens in a new window were released on the 26th January 2022, we advise you to update at the earliest convenience.

We are aware of customers experiencing occasional slow processing performance with the Mobile Print Email service.

We ask that customer's do not resend their email to the mobile.printing@warwick.ac.uk or mobile.printing.hp@warwick.ac.uk resource accounts.

Your patience is very much appreciated.

Options 1 and 2 of our Mobile Print Service remain unaffected and can be used as normal.

How do I print from a smart phone or tablet? (warwick.ac.uk)

Any questions or concerns, please contact the IT HelpdeskLink opens in a new window.

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.

Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• The Scan to folder option from compatible Kyocera MFDs

For the avoidance of doubt and following on from the unprecedented response to the Covid emergency Printing Services took the decision to redirect all toner and waste toner boxes supplies to ITS Westwood for the Managed Print Fleet.

We then asses where they need to go on a case by case basis and despatch them to our customers at the earliest opportunity.

Please contact the ITS Helpdesk if you have any questions or concerns or have any immediate need for toner or waste toner for your Kyocera or HP Managed Print Devices.

We will of course review this situation in light of increased print volumes as colleagues return to the office and will respond accordingly.

We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.