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Provision of new Kyocera MFD’s across the Managed Print Service

As part of our continued drive to modernise and improve the service we will be carrying out an upgrade to 214 (184x A3 and 30x A4) devices within the Managed Print Service (MPS) fleet across campus from the 1st December onwards.

The benefits to our staff and student customers of these planned works will include:

  • More modern and reliable - fewer jams
  • Faster print times - less waiting for your jobs
  • Higher quality/resolution print output - better quality printed documents
  • Higher toner yields - fewer cartridge orders, less plastic waste, fewer toner deliveries
  • Reduced diversity of toner cartridges - less complexity, less confusion and a much simpler supply and support model
  • Reduced plastic waste - using the empty black cartridge as a fresh waste box and lower energy consumption
  • Larger, more sensitive and responsive touchscreens - easier to use and more accessible
  • The use of encrypted hard disks and walk up, wake up presence sensors - more secure and faster to use
  • Smaller physical footprint - saving valuable office space
  • The retirement of slower, older, energy hungry legacy MFDs - improved operational efficiency
  • The retirement of legacy Push Print queues associated with HP and Kyocera Managed Print Devices - helping to ensure GDPR compliance
  • The removal of lower volume or unused legacy devices - improved operational efficiency and reduced energy consumption
  • The retirement of legacy analogue technologies such as fax will also take place - reduced line rental and device costs
  • Enhanced remote management and device status/health monitoring - improved support and fault resolution

Customers will typically find that the process to remove and replace their MFD will take around 15 minutes from arrival to the new device being ready for use.

The existing Pull Print queues, drivers and embedded applications will remain operational and only minor differences to the user interface on the new devices will be seen.

The project is expected to start from the 1st December 2021 and run for an initial 3 month period.

Communication to local departments will be handled on a case by case basis as and when it is deemed absolutely necessary.

We expect disruption to our customers to be kept to an absolute minimum.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk


Printing Service Outage - Saturday 18th December

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk


Monday 1st November - Printing issues on Windows 10 devices @10AM

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.


Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

Wed 15 Sep 2021, 12:07 | Tags: Managed Print Service, Student Printing, Staff Printing

Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Light Touch Digital Filing (Scan to Folder) Outage - Tuesday 6th July

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

  • The Scan to folder option from compatible Kyocera MFDs

Blue Screen system crashes on Windows 10 - Situation as of: 23/03/2021

We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

Wed 24 Mar 2021, 10:18 | Tags: Managed Print Service, Student Printing, Staff Printing

Saturday 27th March - Printing Service Outage

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Printer/Copier/MFD – Sanitisation Stations

Sanitisation Stations are located across the Student Print Estate wherever Kyocera and HP MFD are in use.

  • Please use the IPA wet wipes provided to wipe down touchpoints before and after use
  • Please also sanitise your hands before and after use via the Alcohol Gel dispenser provided

If you find these items to be depleted, please contact either the ITS Drop In in person (Library Helpdesk, 1st Floor)

or the ITS Helpdesk on: 024 765 73737 or via email helpdesk@warwick.ac.uk quoting the location and device serial number/asset tag

Sanitiser2 


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