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Saturday 27th March - Printing Service Outage

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Printer/Copier/MFD – Sanitisation Stations

Sanitisation Stations are located across the Student Print Estate wherever Kyocera and HP MFD are in use.

  • Please use the IPA wet wipes provided to wipe down touchpoints before and after use
  • Please also sanitise your hands before and after use via the Alcohol Gel dispenser provided

If you find these items to be depleted, please contact either the ITS Drop In in person (Library Helpdesk, 1st Floor)

or the ITS Helpdesk on: 024 765 73737 or via email helpdesk@warwick.ac.uk quoting the location and device serial number/asset tag

Sanitiser2 


Student Printing Facilities - Now available within Junction (Hall 1 and Reception)

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into Junction Hall 1 and Reception.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Junction Hall 1

Hall1_v1

Junction Reception

Reception_v1


Additional Student Print Facilities within the Rootes Building

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into the Rootes Flexigrid and the Chancellors Suite within the Rootes Building.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Rootes Flexigrid

Flexigrid

Chancellors Suite

Chancellors


Update of installed Kyocera printer drivers - From 08:00am, Monday 14th December 2020

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.

This will provide for enhanced document and device compatibility, stability and will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected.

The update will take place silently and at most cause a minimal delay before the push or pull print queue is operational once more.

This should be the position for both Managed and unmanaged Windows platforms.

Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are unaffected by this change.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

For further details of this change.


Student Printing Facilities - Now available within the University House Atrium - 03/04/2020

In response to customer queries and demands, two Student Printing colour Kyocera A4/A3 MFDs have been located in the University House Atrium and made available for immediate use.

This building requires your valid University ID card to be scanned at the front door to gain access.

Please follow all relevant government guidelines and advice in relation to social distancing and hand washing when using this facility.

Any issues?

Please report them to the ITS Helpdesk in the usual way

Fri 03 Apr 2020, 15:59 | Tags: Scan to folder, Printer Credits, Student Printing


Update of installed Kyocera printer drivers - 18th December 2019

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS print servers apart from Lampard, Beckham, Paltrow and Penn.

This will provide for the return of the Quick Print "Printer Profiles", will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected. Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.


Wednesday 28th July 2019 - Printing Service Outage (Evening)

On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as major server upgrade work is carried out during the evening.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

For further details of the change...


Student Pull Print Queue Retirements - Wednesday 4th September 2019

We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University.

Please ensure that you have moved across to the new print queues in advance of this date if you wish to print from your own personal Windows device by following our guides.

For further details of the change...


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