On Saturday 2^nd September, between 08:00-14:00, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• Staff & Student pull and push printing, including that within the Linux Managed desktop
• MobilePrint
• AirPrint
• Mail2Me (Scan to Email)
• Copy (including Library Visitor Cards)
• printing.warwick.ac.uk webpage
• SafeCom Saveometer
• Autostore (Scan to Folder) 
• The processing of Printer Credits will also be offline.

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• The Scan to folder option from compatible Kyocera MFDs

When are we getting underway and when will we be complete?

Starts: 06/08/2020 @08:00:00

Ends: 06/05/2020 @10:00:00

The CUPS (Common Unix Printing Service) will be unavailable during the 8AM to 10AM time period.

This is to allow for critical operating system upgrades.

Any issues?

Please report them to the ITS Helpdesk in the usual way

When are we getting underway and when will we be complete?

Starts: 08/04/2020 10:30:00
Ends: 08/04/2020 12:30:00

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS print servers apart from Lampard, Beckham, Paltrow and Penn.

This will provide for the return of the Quick Print "Printer Profiles", will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected. Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as major server upgrade work is carried out during the evening.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

For further details of the change...