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Provision of new and rationalisation of existing Kyocera MFDs across the Managed Print Service

As part of our continued drive to modernise and improve the service we will be carrying out an upgrade to 214 (184x A3 and 30x A4) devices within the Managed Print Service (MPS) fleet across campus from the 1st December onwards.

During this process we will also be removing and retiring existing MFDs based upon two key factors:

  • The ongoing financial cost to provide the service
  • The unprecedented low volumes being produced with customer's and colleagues WFH and operating in a far more digital focused environment

This is in direct response to the Covid pandemic and the changing patterns of usage within the print environment at Warwick and the wider print industry.

We apologise for any inconvenience this may cause.

We will of course closely monitor print volumes and device reliability patterns and can look to reinstate devices as and when deemed absolutely necessary.

This does remain a judgement call for the Managed Print Service (MPS).

The service is provided free at the point of use and has no recharge activities taking place on a quarterly basis for all departments apart from the WSU.

We welcome the opportunity to discuss this policy with all of our colleagues and customers on a case by case basis as needed.


The benefits to our staff and student customers of the newer devices of these planned works will include:

  • More modern and reliable - fewer jams
  • Faster print times - less waiting for your jobs
  • Higher quality/resolution print output - better quality printed documents
  • Enhanced transparency sheet print capabilities - deeper black production and better defined text output
  • Higher toner yields - fewer cartridge orders, less plastic waste, fewer toner deliveries
  • Reduced diversity of toner cartridges - less complexity, less confusion and a much simpler supply and support model
  • Reduced plastic waste - using the empty black cartridge as a fresh waste box and lower energy consumption
  • Larger, more sensitive and responsive touchscreens - easier to use and more accessible
  • The use of encrypted hard disks and walk up, wake up presence sensors - more secure and faster to use
  • Smaller physical footprint - saving valuable office space
  • The retirement of slower, older, energy hungry legacy MFDs - improved operational efficiency
  • The retirement of legacy Push Print queues associated with HP and Kyocera Managed Print Devices - helping to ensure GDPR compliance
  • The removal of lower volume or unused legacy devices - improved operational efficiency and reduced energy consumption
  • The retirement of legacy analogue technologies such as fax will also take place - reduced line rental and device costs
  • Enhanced remote management and device status/health monitoring - improved support and fault resolution

Customers will typically find that the process to remove and replace their MFD will take around 15 minutes from arrival to the new device being ready for use.

The existing Pull Print queues, drivers and embedded applications will remain operational and only minor differences to the user interface on the new devices will be seen.

The project is expected to start from the 1st December 2021 and run for an initial 3 month period.

Communication to local departments will be handled on a case by case basis as and when it is deemed absolutely necessary.

We expect disruption to our customers to be kept to an absolute minimum.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk


Printing Service Outage - Saturday 18th December

On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Monday 1st November - Printing issues on Windows 10 devices @10AM

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.


Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


MacOS printing via SMB/spoolss is currently unavailable

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.

Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.


Student Printing Facilities - Now available within Junction (Hall 1 and Reception)

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into Junction Hall 1 and Reception.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Junction Hall 1

Hall1_v1

Junction Reception

Reception_v1


Additional Student Print Facilities within the Rootes Building

Printing Services have relocated and deployed two additional Kyocera Student Printing MFDs into the Rootes Flexigrid and the Chancellors Suite within the Rootes Building.

This is to allow for improved study and learning capabilities on campus in light of the continued Covid 19 situation and associated building lockdowns.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

Rootes Flexigrid

Flexigrid

Chancellors Suite

Chancellors


Update of installed Kyocera printer drivers - 18th December 2019

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS print servers apart from Lampard, Beckham, Paltrow and Penn.

This will provide for the return of the Quick Print "Printer Profiles", will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected. Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.


Wednesday 28th July 2019 - Printing Service Outage (Evening)

On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as major server upgrade work is carried out during the evening.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

For further details of the change...


Saturday 20th July 2019 - Printing Service Outage

On 20th July 2019 there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 2pm.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.

For further details of the change...


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