On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.

On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.

This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.

There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.

For advice or support, please contact us: https://warwick.ac.uk/helpdesk

We are aware of a printing issue related to the latest October patches from Microsoft.

Impacted customers are advised to use the Mobile Print Service as a workaround.

Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint

For any other questions or concerns, please reach out to our IT Helpdesk as needed.

Wednesday 15th September onwards

Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops

If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.

We are presently working to develop a fix which will prevent this issue and this prompt from appearing.

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.

The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.

Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.

On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

• The Scan to folder option from compatible Kyocera MFDs

We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.