News - Network Printing Service
Printing Service Outage - Saturday 18th December
On Saturday 18th December, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT, while we carry out a major server upgrade.
For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk
What will be affected and unavailable during this downtime?
- Staff & Student pull and push printing, including that within the Linux Managed desktop
- MobilePrint
- AirPrint
- Mail2Me (Scan to Email)
- Copy (including Library Visitor Cards)
- printing.warwick.ac.uk webpage
- SafeCom Saveometer
- Autostore (Scan to Folder)
- The processing of Printer Credits will also be offline.
Please note that the IT provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.
On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place
On Saturday 11th December, from 08:00, an update to the Kyocera printer drivers will take place. Disruption to the printing service is not expected and no customer action is required.
This update will provide enhanced document and device compatibility, increased stability, extended support for device fonts, and a broad spectrum of bug fixes. This update affects both Managed and Unmanaged Windows devices.
There may be a slight delay before the push or pull print queue is operational. Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are not affected by this change.
For advice or support, please contact us: https://warwick.ac.uk/helpdesk
Monday 1st November - Printing issues on Windows 10 devices @10AM
We are aware of a printing issue related to the latest October patches from Microsoft.
Impacted customers are advised to use the Mobile Print Service as a workaround.
Instructions on how to use Mobile Print can be found here - https://warwick.ac.uk/services/it-students/how-to/printing-scanning/faqs/mobileprint
For any other questions or concerns, please reach out to our IT Helpdesk as needed.
Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops
Wednesday 15th September onwards
Customers that are seeing a prompt to install or update printer drivers on the Managed and Unmanaged Windows Desktops
If you are not able to print and being prompted to install or update printer drivers, then please contact the IT Helpdesk for assistance.
We are presently working to develop a fix which will prevent this issue and this prompt from appearing.
Printing Service Outage - Saturday 10th July
On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.
For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk
What will be affected and unavailable during this downtime?
- Staff & Student pull and push printing, including that within the Linux Managed desktop
- MobilePrint
- AirPrint
- Mail2Me (Scan to Email)
- Copy (including Library Visitor Cards)
- printing.warwick.ac.uk webpage
- SafeCom Saveometer
- Autostore (Scan to Folder)
- The processing of Printer Credits will also be offline.
Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.
MacOS printing via SMB/spoolss is currently unavailable
MacOS printing via SMB/spoolss is currently unavailable to our HP and Kyocera Push and Pull Print queues because of the raised level of authentication security which Microsoft have recommended be used to secure print servers globally.
The only available workaround at present is AirPrint or MobilePrintLink opens in a new window.
Please log a call with the IT HelpdeskLink opens in a new window with any queries you may have. We apologise for the inconvenience caused. We will continue to develop a long term resolution to this issue.
Light Touch Digital Filing (Scan to Folder) Outage - Tuesday 6th July
On Tuesday 6th July, between 08:00 - 10:00, we will be carrying out a server upgrade on the LightTouch Digital Filing (Scan to folder) service, as such the service should be considered at risk / offline for the period of upgrade.
For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk
What will be affected and unavailable during this downtime?
- The Scan to folder option from compatible Kyocera MFDs
Blue Screen system crashes on Windows 10 - Situation as of: 23/03/2021
We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.
A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.
If this occurs please do not attempt to print again.
We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.
For our Student PC labs and workareas - a fix is currently in the process of being applied
For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.
We apologise for any inconvenience caused.
Saturday 27th March - Printing Service Outage
On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.
This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.
Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.
Update of installed Kyocera printer drivers - From 08:00am, Monday 14th December 2020
Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.
This will provide for enhanced document and device compatibility, stability and will enhance the support for device fonts and provide a broad spectrum of bug fixes.
No customer action or disruption to service is expected.
The update will take place silently and at most cause a minimal delay before the push or pull print queue is operational once more.
This should be the position for both Managed and unmanaged Windows platforms.
Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are unaffected by this change.
Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.