Wednesday 28th July 2019 - Printing Service Outage (Evening)
On Wednesday 28th July 2019 there will be no access to printing and photocopying services provided by IT Services from 6.30PM till 9.30PM as major server upgrade work is carried out during the evening.
This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.
Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.
For further details of the change...
Student Pull Print Queue Retirements - Wednesday 4th September 2019
We are retiring the legacy Windows Print servers Olympia and Pacifica that historically provided the Windows Print queues for our Student customers within the University.
Please ensure that you have moved across to the new print queues in advance of this date if you wish to print from your own personal Windows device by following our guides.
For further details of the change...
On 15th December there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day.
As a part of our drive for Continued Service Improvement ITS has invested heavily this summer in a wide range of hardware and software improvements within the Student Print Estate.
We hope you find the improvements of value and contribute to an improved service.
Student Printing Facilities - Expanded
IT Services have been working hard over the summer to update, refresh and expand our Student Printing Facilities. To that goal the following areas have had or are in the process of having our Multi Function Devices/Printers deployed within them.
- Bluebell 1 Student Residence, Laundrette, Gnd Floor (Main Campus) Coming - Nov. 2015
- Bluebell 3 Student Residence, Laundrette, Gnd Floor (Main Campus) Coming - Nov. 2015
- Claycroft 3 Student Residence, Laundrette, Gnd Floor (Main Campus) Coming - Nov. 2015
- Cryfield 2 Student Residence, Laundrette, Gnd Floor (Main Campus) Coming - Nov. 2015
- Engineering, F210, F211, F215 and A407, 2nd and 4th Floors (Main Campus)
- WBS, Undergraduate Workroom (Main Campus)
- Statistics Building, Room C1.14, 1st Floor (Main Campus)
For further details...
Trial of 90 gsm paper within the Library MFDs
IT Services are in the process of trialing a new type of heavier weight paper within the Student Print Estate.
This will be focussed upon the devices located within the main Library building (all floors and including rooms 039 and 041) and is expected to come into effect from 12PM Friday 15th May.
The purpose of this trial is to asses whether the newer paper can offer a lower jam rate, higher quality of reproduction, reduced staff support overhead, balanced against an improved ability to deal with high coverage duplex mono and colour prints.
The new paper is also considerably whiter than the current choice that has been used previously.
The Library has been chosen due to it being a very high volume location with high footfall and a significant local support presence.
If this exercise is considered to be a success we will asses the operational benefits and economic implication of a longer term switch to this type of paper.
No rise in cost to our customers will occur.
As ever if you have any feedback please do feel free to send it through to the ITS Helpdesk.
Printing in the Student Residences - Under Investigation
Following consulation with the SU and Warwick Accomodation a feasibility study is now underway to look into the possibility of deploying a number of 2nd generation MFDs into the Student Residences laundries, common rooms and entrances.
This is to supplement, the exisiting devices within Heronbank and Lakeside and will attempt to provide a more local and accessible solution to our customers in the chosen residences.
All MFDs will be colour, A3, duplex capable with Printing, Scan to E-mail and Scan to Folder built in.
Wireless network facilities are expected to be available within the area to aid accessibility and the support of un-managed and mobile devices.
Check back regularly for more details, we will keep you updated with any information as soon as it come available.
Student Printing - Charges Reduced!
IT Services and warwickprint are pleased to announce that as part of our continuing drive for service improvement and as a consequence of the success of the Managed Print Service (MPS) we have been able to lower our colour student printing prices by as much as 26.32%. This follows on from a similar reduction in pricing that took place in April 2014.
Colour A4 single sided was, 20p now 15p - a reduction of 25%
Colour A4 double sided was, 38p now 28p - a reduction of 26.32%
Colour A3 single sided was, 40p now 30p - a reduction of 25%
Colour A3 double sided was, 78p now 58p - a reduction of 25.65%
These reductions came into effect at 8AM on Monday 5th January.
NB. We are currently in the process of updating our support guides, FAQs, video and paper leaflets and posters with these new prices so please do bare with us. Even if the price is advertiesed as higher you will only be charged using the new prices.
Printing Services Video Leaflets - Kiosks
Over the next week (15th December 2014) our Printing Services Video Leaflets will be presented via newly developed interactive touchscreen kiosks.
These 10" displays feature touchscreens that give you the ability to select and view video versions of our 11 most popular support queries/tutorials. This complements our already popular Helpdesk Leaflets.
Initially these kiosks will be deployed in some of our most popular and highest volume locations:
- Library - 1st Floor
- University House - Learning Grid 1st and 2 Floor
- Rootes Building - Rootes Grid
- Senate House - PG Hub