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Funding and charging model for the Managed Print Service (MPS) - 1st August 2020 onwards

As of the 1st August 2020 onwards the Managed Print Service ceased the processing of internal recharges in respect of the rentals and usage of the multi-function photocopiers / printers managed by Warwick Print and ITS/IDG (the MPS).

These are the devices located within departments across the campus. This decision reflects the Simplify Collaborate Deliver measures to minimise the volume of internal recharges in order to improve financial reporting timescales and reduce administrative burden.

The Student Print service remains chargeable at point of use. A positive printer credits balance is needed to print or copy within the Student Print locations.

The other services provided by Warwick Print continue to be chargeable.

If you have any questions or concerns in relation to this funding and charging model, please contact the Helpdesk as needed.

Wed 23 Jun 2021, 13:08 | Tags: Our Vision, Managed Print Service

Printing Service Outage - Saturday 10th July

On Saturday 10th July, between 08:30-14:30, there will be no access to printing and photocopying services provided by IT Services, while we carry out a major server upgrade.

For advice or support, please contact us: https://www.warwick.ac.uk/helpdesk

What will be affected and unavailable during this downtime?

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Update to our Managed Print "just in time" consumables delivery service

For the avoidance of doubt and following on from the unprecedented response to the Covid emergency Printing Services took the decision to redirect all toner and waste toner boxes supplies to ITS Westwood for the Managed Print Fleet.

We then asses where they need to go on a case by case basis and despatch them to our customers at the earliest opportunity.

Please contact the ITS Helpdesk if you have any questions or concerns or have any immediate need for toner or waste toner for your Kyocera or HP Managed Print Devices.

We will of course review this situation in light of increased print volumes as colleagues return to the office and will respond accordingly.

Toner_2

Wed 26 May 2021, 17:18 | Tags: Managed Print Service

Blue Screen system crashes on Windows 10 - Situation as of: 23/03/2021

We are aware of an issue that may occur for some staff & students when printing from a managed or self-managed (personal) Windows 10 computer.

A BSOD (Blue Screen) can occur and the computer can unexpectedly restart losing any unsaved work.

If this occurs please do not attempt to print again.

We have a fix for Staff that is available via a self install from the Software Center on your staff Managed Windows 10 workstation, please contact the ITS Helpdesk for details or see our associated FAQ for further guidance.

For our Student PC labs and workareas - a fix is currently in the process of being applied

For staff and students using your own self-managed (personal) Windows 10 workstation please contact the ITS Helpdesk and seek support and guidance on how to install the required Microsoft Cumulative update.

We apologise for any inconvenience caused.

Wed 24 Mar 2021, 10:18 | Tags: Managed Print Service, Student Printing, Staff Printing

Saturday 27th March - Printing Service Outage

On Saturday 27th March from 9AM onwards there will be no access to printing and photocopying services provided by IT Services as major server upgrade work is carried out during the day. We hope this work will be finished before 4pm but may continue until then.

This includes all Staff & Student pull and push printing, including that within the Linux Managed desktop, MobilePrint, Airprint, Mail2Me (Scan to Email), Copy (including Library Visitor Cards), the printing.warwick.ac.uk webpage, SafeCom Saveometer and Autostore (Scan to Folder) and the processing of Printer Credits will also be offline.

Please note that the ITS provided CUPS will be unaffected by these planned works and will remain available for the duration of this change.


Update of installed Kyocera printer drivers - From 08:00am, Monday 14th December 2020

Following customer feedback and internal testing activities we will update the Kyocera printer driver currently in use across all ITS Windows print servers.

This will provide for enhanced document and device compatibility, stability and will enhance the support for device fonts and provide a broad spectrum of bug fixes.

No customer action or disruption to service is expected.

The update will take place silently and at most cause a minimal delay before the push or pull print queue is operational once more.

This should be the position for both Managed and unmanaged Windows platforms.

Mac, Linux/Unix, CUPS, Mobile Print and HP print queue customers are unaffected by this change.

Any customers with concerns or questions should contact the ITS Helpdesk via the usual support channels.

For further details of this change.


Managed Print Service (MPS) - Infographic November 2020

PS_Infographic

Thu 12 Nov 2020, 13:43 | Tags: Managed Print Service, Managed Dept Printing, Info Graphic

Mobile Print Update - Printing Services (26/05/2020 and 28/05/2020)

Migration from legacy SafeCom Mobile Print Servers to newly commissioned versions

When are we getting underway and when will we complete this activity?

Starts: 26/05/2020 10:00:00 (HP Mobile Print)

Ends: 26/05/2020 12:00:00 (HP Mobile Print)


Starts: 28/05/2020 10:00:00 (Kyocera Mobile Print)

Ends: 28/05/2020 10:00:00 (Kyocera Mobile Print)

Further details...

Tue 19 May 2020, 14:19 | Tags: Mobile Print Service, Managed Print Service


Server Upgrades - Printing Services (01/02/2020)

Migration from legacy SafeCom servers to newly commissioned versions

When are we getting underway and when will we be complete?

Starts: 01/02/2020 @08:00:00

Ends: 01/02/2020 @12:00:00

Further details...

Thu 23 Jan 2020, 18:31 | Tags: Managed Print Service

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