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MSc Healthcare Operational Management (HOM)

Developed collaboratively between WMG's Institute of Digital Healthcare, Warwick Medical School, and industry, this programme drives the implementation of innovative services to facilitate quality and productivity improvements in the healthcare service sector.

commonwealth shared scholarships

We are pleased to announce that Healthcare Operational Management is an approved course for the Commonwealth Shared Scholarship, for studies starting in October 2018. Click on this web page to find out more.

Designed for

This MSc in Healthcare Operational Management has been designed to fulfil the specific needs and requirements of graduates interested in a management or leadership role within the complex healthcare service sector. It is suitable for graduates from a broad range of academic disciplines across technical, engineering, scientific, medical, management and social sciences.

What will the course provide?

Healthcare organisations share commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. As a student you will explore the principles, approaches, strategies, and techniques for analysing, designing, and managing complex healthcare systems. You will learn to measure efficiency and improve effectiveness, productivity, quality, and safety.

Throughout the year, you’ll acquire the skills and knowledge to assess organisational performance and drive the
development and implementation of innovation in healthcare organisations in order to bring about improvement. You will learn about the workings of health systems and the processes that have impact on the industry today, such as the transformative abilities of technology and data.

We will provide you with an insight into health systems modelling, e-health, health informatics, and epidemiology. Ultimately, you will gain the essential knowledge to manage the integration of people, systems, and technologies to ensure the delivery of consistent high quality, person-centric care.

Programme structure

The structure and weighting of this course is slightly different to other MSc courses at WMG. The taught component of the MSc Healthcare Operational Management has a larger credit weighting than the dissertation project.

8 taught modules – assessed by: Post module assignments
Modules are 15 or 20 CAT points, requiring 150 or 200 hours of student effort respectively.

Research project – assessed by: Dissertation
The dissertation is 60 CAT points requiring 600 hours of student effort. Oral examination

Core modules
Leading Change in Healthcare Electronic Health Record Systems
Quality and Productivity in Health Service Systems Epidemiological and Statistical Methods for Quality Improvement
Operational Management and Clinical Systems Improvement Introduction to Health Economics
Introduction to Health informatics Resource Management in Healthcare Service Delivery


Your project is worth 33% of your final grade and supports you in developing your personal research and analytical skills.

Your research will be related to issues of quality and productivity in the healthcare context and will provide opportunity for you to focus on an aspect of particular interest to you – some project examples are listed below:

  • Implementing innovation in hospital care
  • Improving service design through the use of informatics
  • Service design for quality improvement
  • Improving service delivery through use of technology
  • Cost-effective service design

Learning style

The taught component of the course is a mixture of lectured material, syndicate or group work, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through assignments.

After you graduate

Healthcare is a dynamic sector with ever increasing demands worldwide. There is a constant need for experts with the knowledge, skills and expertise to manage and drive innovation, implement change and improve quality and efficiency in healthcare services.

As a graduate of HOM, you will have a broad range of career opportunities open to you within managerial or organisational leadership roles. With additional experience, you would expect to progress into a key executive role in the healthcare sector, which would involve leading and overseeing programmes, service transformation and policy.

Contact us

If you have questions about this course, you can contact the Admissions Office:, +44 (0)24 7652 3691

Start Date:
1st October 2018

One year, full time

Tuition Fees
Overseas: £24,640
Home/EU: £13,440

Online £55 application fee

Entry Requirements
Bachelor 2:2 (Hons) or equivalent
IELTS 6.5 (or IELTS 6.0 + pre-sessional)

Application Deadline
31st July 2018

Request a Prospectus »


Dr Sudi Lahiri talks about Project Management in Healthcare:

"Health care service delivery is one of the largest and most dynamic industries in the world. It is also heavily regulated and resource intensive. Hence, healthcare organisations are constantly exploring new ways to improve resource efficiency and return on investments while ensuring that service quality is of the highest standard. These realities have also created exciting opportunities for innovation in the management of healthcare quality improvement projects. It entails understanding stakeholder requirements; managing collaborations with multiple sponsors around different sets of priorities; planning and developing solutions within tightly controlled deadlines in the face of limited resources; and ensuring that deliverables of the project are successfully met against industry accepted benchmarks and government regulations; while also meeting stakeholder requirements around quality, safety and cost."