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MSc Healthcare Operational Management (HOM)


Developed collaboratively between WMG's Institute of Digital Healthcare, Warwick Medical School, and industry, this programme drives the implementation of innovative services to facilitate quality and productivity improvements in the healthcare service sector.

This MSc in Healthcare Operational Management has been designed to fulfil the specific needs and requirements of graduates interested in a management or leadership role within the complex healthcare service sector.

Healthcare organisations share commonalities with production facilities, including the need for efficient process flow, change management, and quality standards. As a student you will explore the principles, approaches, strategies, and techniques for analysing, designing, and managing complex healthcare systems. You will learn to measure efficiency and improve effectiveness, productivity, quality, and safety.

Throughout the year, you’ll acquire the skills and knowledge to assess organisational performance and drive the
development and implementation of innovation in healthcare organisations in order to bring about improvement. You will learn about the workings of health systems and the processes that have impact on the industry today, such as the transformative abilities of technology and data.

We will provide you with an insight into health systems modelling, e-health, health informatics, and epidemiology. Ultimately, you will gain the essential knowledge to manage the integration of people, systems, and technologies to ensure the delivery of consistent high quality, person-centric care.

Dr Sudi Lahiri talks about Project Management in Healthcare

"Health care service delivery is one of the largest and most dynamic industries in the world. It is also heavily regulated and resource intensive. Hence, healthcare organisations are constantly exploring new ways to improve resource efficiency and return on investments while ensuring that service quality is of the highest standard. These realities have also created exciting opportunities for innovation in the management of healthcare quality improvement projects. It entails understanding stakeholder requirements; managing collaborations with multiple sponsors around different sets of priorities; planning and developing solutions within tightly controlled deadlines in the face of limited resources; and ensuring that deliverables of the project are successfully met against industry accepted benchmarks and government regulations; while also meeting stakeholder requirements around quality, safety and cost."

Course modules

The structure and weighting of this course is slightly different to other MSc courses at WMG. The taught component of the MSc Healthcare Operational Management has a larger credit weighting than the dissertation project.

> 8 taught modules – assessed by: Post module assignments
Modules are 15 or 20 CAT points, requiring 150 or 200 hours of student effort respectively.

> Research project – assessed by: Dissertation project
The dissertation is 60 CAT points requiring 600 hours of student effort. Oral examination

You'll be required to take the following modules as part of this MSc programme:

You are required to pass eight modules in total for this MSc course.

Please note: the list relates to modules available in 2018/19 academic year, and should be regarded as an illustrative guide to modules available in future years.


Your project is worth 33% of your final grade and supports you in developing your personal research and analytical skills.

Your research will be related to issues of quality and productivity in the healthcare context and will provide opportunity for you to focus on an aspect of particular interest to you – some project examples are listed below:

  • Implementing innovation in hospital care
  • Improving service design through the use of informatics
  • Service design for quality improvement
  • Improving service delivery through use of technology
  • Cost-effective service design

Learning style

The taught component of the course is a mixture of lectures, seminars, syndicate/group work, practicals, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

The taught component of the course is assessed primarily through written assignments, although some modules include assessed in-module exercises. There are no written exams.

Each module usually lasts one week. See here for more information about the course structure.

Entry requirements

In order to meet our academic entry requirement, you should have obtained the minimum of a UK second class honours degree (or equivalent) in a variety of disciplines.

This MSc in Healthcare Operational Management has been designed to fulfill the specific needs and requirements of graduates interested in a management or leadership role within the complex healthcare service sector. It is suitable for graduates from a broad range of academic disciplines across technical, engineering, scientific, medical, management and social sciences. However, strong quantitative skills are essential.

English language
For non-native English speakers, we require an IELTS score of 6.5 (with no less than 6.0 in any one component).
What you will need to apply
  • A completed application form and application fee.
  • A Personal Statement, which can be included in the online application.
  • A scan of your transcript (marksheet). If you are still studying, send us your transcripts to date. NB: if you are made an offer, we will then require your original degree transcripts and certificate in hard copy format to clear your conditions.
  • English test result (if applicable) - this can be submitted after you have an offer.
  • One reference. If you completed studies less than 2 years ago, this should be an academic reference. If you graduated more than 2 years ago, we will accept professional references. We contact your referee directly, so please include their valid professional email address on your application form.

You can read more about the application process on our how to apply page.

Two-stage application process

Please be aware that this course will have a two-stage application process. Once you have submitted your application, and providing you meet our admission requirements, our team will be in touch with instructions on the next stage. The second stage will require a video statement or an interview.

What our students say...

Emmanuel Nwagbo

HOM_studentview1_Nwagbo"The knowledge and exposure I received in this fast-paced year, is invaluable and special. Meeting students from different nationalities and sharing our varied experiences, widened my knowledge about how health systems operate in countries around the world, and the complex challenges that are faced in healthcare enivironments. I really enjoyed the course and its structure, particularly the way the modules were taught and assessed. The course was very challenging; it refined and polished my ability to think critically. As well as this, it engages you and introduces you to new concepts, while encouraging you to go out and search for more answers."

HOM_student 1Camilla Dobinson

"I loved the real-world nature of the learning experience at WMG. All the way through the course, I was applying everything I learned to the challenges facing healthcare organisations today, and using that knowledge to formulate solutions" ~ Read more from Camilla

HOM_student2Pavels Pavlovskis

"Because you have free time to complete each post module assignment, there’s the chance to research subjects thoroughly. As I worked through the programme, it was amazing how everything came together and I felt that I could see the bigger picture. The guest lecturers we’re fantastic too. These were very experienced high-calibre professionals, mostly from the NHS, who gave us a clear insight into hospital and healthcare operations, the issues they face and the innovative solutions that are driving the future of the sector". ~ Read more from Pavels

Want to read more student views?

Find out what our current students think about studying at WMG Master's, by checking out our blogs and vlogs page. You can also read our alumni stories by taking a look at our alumni profiles page.

Employability and career prospects


Healthcare is a dynamic sector with ever increasing demands worldwide. There is a constant need for experts with the knowledge, skills and expertise to manage and drive innovation, implement change and improve quality and efficiency in healthcare services.

As a graduate of HOM, you will have a broad range of career opportunities open to you within managerial or organisational leadership roles. With additional experience, you would expect to progress into a key executive role in the healthcare sector, which would involve leading and overseeing programmes, service transformation and policy.

WMG: a department embedded in industry

You'll be studying in an environment surrounded by professionals from a range of industries and sectors; including hearing directly from industry experts and guest speakers in many of our modules.

Throughout the year, we also host activities and events that will help you to understand potential career pathways including; seminars; external speakers; industrial visits; alumni talks and more. We encourage our students to make the most of the opportunities available to learn about career options for the future.

Warwick Careers Service

The University of Warwick's Careers Service offers specific careers support to WMG students, through a dedicated Careers Advisor, Siobhan Qadir. The service provides practical workshops and 1-1 appointments for our students covering many aspects of career choice and development, including: how to build a strong CV and write job applications; effective career planning and guidance; and how to enhance your interview and networking skills.

Additionally, each year, employers have a presence on campus, with careers fairs, presentations and guest lectures happening on a regular basis; meaning you'll have lots of exposure to potential employers.


We hope that your relationship with WMG and the University of Warwick will continue long after your graduate. The university and the department both have vast alumni networks and, upon graduation, you'll be a member of this ever-growing community of professionals working in countries around the world. You'll have access to our alumni support; events; e-mentoring scheme; amongst many other opportunities.

You can read about more about the careers and experiences of our alumni on our alumni profiles web pages.

      Key Facts

      Start date 
      30th September 2019

      One year, full-time

      Tuition fees
      Overseas: £25,870
      Home/EU: £14,115

      Scholarships available

      Apply online (£55 application fee)

      Entry requirements
      UK Bachelor's 2:2 (Hons) or equivalent

      English language requirements
      IELTS 6.5

      Application deadline
      31st July 2019*

      However, please note that early application for this course is strongly recommended.

      *Applications will close prior to this deadline if capacity on the course is reached.

      Course leader
      Sudi Lahiri