IER's Quality Management System (QMS) has been approved by Lloyds Register Quality Assurance as complying with the international standard ISO9001: 2008 (certificate number LRQ 4005252). Our QMS includes a quality manual and documented procedures for project management and for ensuring we can provide the skills and resources necessary to meet project requirements. These are available to all staff involved in the delivery of a research project to sponsors. We also have processes for seeking feedback from sponsors and for handling complaints which allow us to continuously monitor our performance and improve delivery of high quality research.
For further information on IER's QMS, contact the IER Administrator, Catherine Vassallo, or the IER Administrative Officer, Lynne Horsler.