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IER Complaints Procedure

The IER is committed to providing high quality research services which satisfy its research clients and aims to achieve this through implementation of a quality management system (QMS) designed to meet the requirements of ISO9001: 2015.

However, there may be a rare occasion where a sponsor feels that their expectations have not been met. In these circumstances you are entitled to give feedback or make a complaint about the service in question. The below procedure outlines how to go about doing this.

You are advised to submit your formal complaint to the IER Director, Professor Chris Warhurst, in confidence. If possible, to aid in the speed of resolving your complaint, it should be submitted by email (together with any supporting evidence or documentation) to C dot Warhurst at warwick dot ac dot uk

If the complaint is not resolved to your satisfaction, the Director will escalate the complaint to the University’s legal advisers, in consultation with Research and Impact Services.