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Assessing the impact of apprenticeship training delivered to bus drivers

The purpose of this study is to assess the impact of the Transport for London(TfL) / First Bus Apprenticeship for drivers, on organisational performance. To achieve this objective both quantitative and qualitative research techniques will be employed.

The study will build on the Apprenticeship cost-benefit analyses the University of Warwick Institute for Employment Research (IER) has conducted over the past 15 years, along with other studies it has conducted to gauge the impact of training on organisational performance.

The first aim of the study is to assess the extent to which Apprenticeship training adds value to the training leading to a BTEC already provided to new recruits. Potential benefits might include:

  • increased job satisfaction amongst bus drivers;
  • reduced labour turnover;
  • reduced absenteeism;
  • improved driver performance (as measured against a number of TfL / First Bus key performance indicators, e.g. collision rates)

Whilst Apprenticeship might confer a number of business benefits upon TfL / First Bus, the overall benefit is dependent upon the Apprenticeship being cost effective. The second aim of the study is to assess the cost-effectiveness of the training.


Principal Investigator:
Terence Hogarth

Project Duration:

01/03/2010 - 31/05/2011

Project Team:

Clare Lyonette

Lynn Gambin

Faye Padfield


Transport for London