How to have difficult conversations (or making sure we say what we need to)

Having a difficult conversation is not always about resolving conflict; it could be that we need to say something

that we find uncomfortable, or we want someone to listen to our point of view or that we want our voice heard. It may also be that we need to resolve conflict. This session will help you recognise what is creating the difficulty, suggest tactics for preparing beforehand, and how to manage the actual conversation. It is also a great session to help you with future leading and managing relationships.